Manager - Retail Communications
Apply NowCompany: Staples Canada ULC
Location: Richmond Hill, ON L4B 0A1
Description:
Job Description
Some of what you will do:
The Manager of Retail Communications plays a key role on the operations communications team by supporting Staples' retail communications strategy. They are a key leader of the Operations team and work directly with the Services, Merchandising, and Field leadership teams in the development and execution of new solutions.
They are responsible for representing the National Operations team and all Retail Associates by providing timely, simple, and clear communication regarding strategic initiatives, new programs, ongoing programming, and tracking. Reporting to the Senior Manager of Retail Services, this position assists in updating and maintaining all retail communication platforms and applications, while partnering with the business to fully capture the strategic vision of the company. They will collaborate closely with teams across Field Leadership, Retail Operations, Learning and Development, Marketing, Finance, and Services to identify opportunities to drive business results, support stores and develop and implement executable selling programs chainwide. Collaboration with additional internal stakeholders such as Merchant Services, Store construction, Business Insights, Internal Communications, Staples Professional, Staples Preferred and Services as required. As a pivotal part of the operations team, the Manager of Retail Communications will lead the communications strategy, lead cross-functional teams, and create tools and resources that support continuous operations improvement.
Specifically, You Will:
Some of what you need:
Some of what you will get:
#MakeAnImpact
#LI-Hybrid
About Us
Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.
About the Team
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If that's you, let's work, learn, and grow together.
We are building an inclusive and diverse team
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Some of what you will do:
The Manager of Retail Communications plays a key role on the operations communications team by supporting Staples' retail communications strategy. They are a key leader of the Operations team and work directly with the Services, Merchandising, and Field leadership teams in the development and execution of new solutions.
They are responsible for representing the National Operations team and all Retail Associates by providing timely, simple, and clear communication regarding strategic initiatives, new programs, ongoing programming, and tracking. Reporting to the Senior Manager of Retail Services, this position assists in updating and maintaining all retail communication platforms and applications, while partnering with the business to fully capture the strategic vision of the company. They will collaborate closely with teams across Field Leadership, Retail Operations, Learning and Development, Marketing, Finance, and Services to identify opportunities to drive business results, support stores and develop and implement executable selling programs chainwide. Collaboration with additional internal stakeholders such as Merchant Services, Store construction, Business Insights, Internal Communications, Staples Professional, Staples Preferred and Services as required. As a pivotal part of the operations team, the Manager of Retail Communications will lead the communications strategy, lead cross-functional teams, and create tools and resources that support continuous operations improvement.
Specifically, You Will:
- Represent National Operations on cross-functional planning teams.
- Ownership of program design and strategy for Operations programs and tactics.
- Develop consistent, actionable, and simple communications for stores and operations teams to execute new programs and ongoing initiatives.
- Continuously seek opportunities to enhance and develop communications for stores and operations, fostering a culture of ongoing improvement.
- Oversee the management of communication requests and ensure effective distribution of workload assignments.
- Own and maintain the communications initiative roadmap, including the rollout of communications and initiatives to retail store associates, and manage related timelines and milestones.
- Uphold and oversee communication standards for all communication from corporate to retail stores; distill complex information into easy-to-understand updates for the teams.
- Act as the operational liaison with Learning and Development to support learning initiatives, symposiums, demo events, training launches, and conferences.
Some of what you need:
- Bachelor's degree is preferred, or equivalent work-related experience is required.
- Communications certificate or equivalent work-related experience is required.
- Project Management certificate preferred.
- Knowledge of retail operations and a talent for juggling multiple projects simultaneously.
- 5-7 years in communications, operations, strategy, business operations, consulting or an equivalent field.
- Project Management experience.
- Team leadership experience required.
Some of what you will get:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...
#MakeAnImpact
#LI-Hybrid
About Us
Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.
About the Team
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If that's you, let's work, learn, and grow together.
We are building an inclusive and diverse team
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.