Manager - Retail IT

Summary:

We are seeking an experienced IT Manager to oversee the company's technology infrastructure, support critical business applications, and lead a team of three IT Specialists. The position manages a test lab environment and a team of IT Specialists that support various petroleum and convenience store industry technology solutions. Includes oversight of vendor partner relationships and software services agreements serving ~ 125 petroleum convenience stores and midstream terminals.

Essential Duties and Responsibilities:

• Manage and maintain IT systems, including Point Of Sale (POS), networking, and cloud-based applications.
• Oversee the functionality, troubleshooting, and maintenance of POS systems across all retail locations.
• Supervise, mentor, and develop a team of three IT specialists, fostering a culture of continuous learning and problem-solving.
• Provide oversight and escalation support for IT helpdesk operations, ensuring timely resolution of technical issues.
• Manage internal business side relationships and requirements and establish priorities and timelines for solution delivery.
• Manage vendor relationships and act as primary SME in working with Procurement team to negotiate software and hardware solutions.
• Manage and maintain POS test lab related equipment, keep current with changing technologies and requirements.
• Define processes and procedures and oversee management of beta testing efforts for new or updated software and hardware solutions for retail locations.
• Manage the Retail Communications Network Day to Day operations. Act as liaison and escalation point with Retail Communications Network providers and establish relationships.
• Establish annual budgets for capital and expenses for the team and facilities. Manage to budget.
• Monitor industry trends and technology changes and advise management on available options and proposed changes and new solutions.
• Act as a liaison and escalation point with IT Specialists and technology service providers.
• Lead and implement IT initiatives, such as system upgrades, new software deployments, cybersecurity improvements, and infrastructure enhancements.
• Maintain up-to-date IT documentation and provide training to staff on technology best practices.

Requirements:

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements for this position are listed below:

• Bachelor's degree in Information Technology, Computer Science, Management or related field and 8+ years of relevant work experience
• 8 years' experience in retail POS service, support, development and/or project management
• 5 years' experience supporting retail credit and debit card processing systems and quality testing.
• 3 years' experience with fuel dispensing systems and interfaces.
• A team player with excellent interpersonal, written and verbal communication skills with the ability to communicate with both technical and non-technical stakeholders
• A strong desire for quality and attention to detail with excellent, problem solving and organizational skills
• Demonstrated leadership qualities including flexibility and adaptability to change
• Proficient with Microsoft Office suite and capable of creating project plans, budget plans
• Understanding of network communications, security measures, data protection and PCI and PA-DSS standards.