Manager 3, Customer Success
Apply NowCompany: Intuit Inc
Location: Atlanta, GA 30349
Description:
Mailchimp is a leading marketing platform for small businesses. We empower millions of customers worldwide to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our Customer Success team focuses on engaging, growing, and retaining our customers throughout their Mailchimp journey.
We are committed to delivering the best possible experiences to drive adoption, growth, and customer advocacy. We connect with key infl uencers and power users to strengthen our working relationship, understand challenges and pain points, gather and document product feedback, act as advocates, and relay important communications directly to our customers. We collaborate internally with Customer Care, Product, Marketing, Sales, RevOps, Analytics, and more to provide a connected experience for our customers.
We are seeking an experienced and passionate Group Manager of Customer Success to lead a high-performing team dedicated to driving engagement and value for our most valuable mid-market customers. In this critical role, you will be a key driver of customer satisfaction, retention, and growth. You will inspire and mentor a team, fostering a culture of excellence and collaboration.
Responsibilities
Lead and Develop a High-Performing Team: Directly manage a team of four managers with a team of 30+ CSMs, providing coaching, mentorship, and professional development opportunities to drive individual and team success. Contribute and influence the global CS strategy and corresponding playbooks Drive Customer Engagement and Value: Develop and implement strategies to drive customer awareness, deepen customer relationships, increase product adoption, and ensure customers achieve their desired outcomes using Mailchimp. Build and Scale Customer Success Programs: Oversee the creation and execution of scalable programs, playbooks, and resources to enhance customer onboarding, engagement, and retention efforts. Champion Customer Advocacy: Be a relentless advocate for our customers, ensuring their voice is heard across the organization and influencing product roadmap decisions. Cross-Functional Collaboration: Partner closely with Sales, Onboarding, Marketing, Product, Revenue Operations, and other teams to deliver a seamless and world-class customer experience. Data-Driven Decision Making: Leverage data and insights to track key performance indicators (KPIs), measure program effectiveness, and identify areas for continuous improvement. Strategic Planning and Execution: Collaborate with the Global Head of Customer Success to align with the overall vision and contribute to the strategic direction of the Customer Success organization. Culture Champion: Embody and promote Mailchimp and Intuit's values, fostering a positive and inclusive work environment.
We are committed to delivering the best possible experiences to drive adoption, growth, and customer advocacy. We connect with key infl uencers and power users to strengthen our working relationship, understand challenges and pain points, gather and document product feedback, act as advocates, and relay important communications directly to our customers. We collaborate internally with Customer Care, Product, Marketing, Sales, RevOps, Analytics, and more to provide a connected experience for our customers.
We are seeking an experienced and passionate Group Manager of Customer Success to lead a high-performing team dedicated to driving engagement and value for our most valuable mid-market customers. In this critical role, you will be a key driver of customer satisfaction, retention, and growth. You will inspire and mentor a team, fostering a culture of excellence and collaboration.
Responsibilities
Lead and Develop a High-Performing Team: Directly manage a team of four managers with a team of 30+ CSMs, providing coaching, mentorship, and professional development opportunities to drive individual and team success. Contribute and influence the global CS strategy and corresponding playbooks Drive Customer Engagement and Value: Develop and implement strategies to drive customer awareness, deepen customer relationships, increase product adoption, and ensure customers achieve their desired outcomes using Mailchimp. Build and Scale Customer Success Programs: Oversee the creation and execution of scalable programs, playbooks, and resources to enhance customer onboarding, engagement, and retention efforts. Champion Customer Advocacy: Be a relentless advocate for our customers, ensuring their voice is heard across the organization and influencing product roadmap decisions. Cross-Functional Collaboration: Partner closely with Sales, Onboarding, Marketing, Product, Revenue Operations, and other teams to deliver a seamless and world-class customer experience. Data-Driven Decision Making: Leverage data and insights to track key performance indicators (KPIs), measure program effectiveness, and identify areas for continuous improvement. Strategic Planning and Execution: Collaborate with the Global Head of Customer Success to align with the overall vision and contribute to the strategic direction of the Customer Success organization. Culture Champion: Embody and promote Mailchimp and Intuit's values, fostering a positive and inclusive work environment.