Manager Baggage Standards and Performance

Employment Type: Permanent
Contract Duration:

At IATA, we speak for the airlines of theworld, serving and supporting over 300 of them across all continents. Weare passionate and knowledgeable about the aviation industry, and we strive tomake it safer, smarter, more sustainable and more inclusive. We celebratediversity and inclusion in our workforce, and we respect and value thedifferent backgrounds, perspectives and skills of our employees. We also careabout our employees' wellbeing, and we provide flexible work arrangements,travel benefits, family-friendly policies, equal pay and a day off on yourbirthday. We believe in giving back to the community and encourage our staff toparticipate in volunteering activities that support causes they care about. Weencourage you to join our global community of aviation enthusiasts, and we willdo our best to make you feel comfortable during the interview process. IATA ismore than a trade association; it is a vision of a better future for airtravel.

About the team you are joining

The Ground Operations team drives global development, implementation and adoption of the standards and best practices. The area of work includes safety, innovation, automation, efficiency, auditing, and sustainability. Our team is the main contributor to the success of the ground operations product and services portfolio, which includes various standards manuals (BRM, AHM, IGOM), IATA training courses, IT solutions as well as IATA Ground Handling Conference.

Our team is results driven, energetic and hardworking, consisting of junior and senior talents with over multiple years of operational, baggage, safety, audit, and leadership experiences.
What your day would be like

Reporting to the Senior Manager Global Baggage Operations, the candidate will be:

• Developing Baggage Tagging standards
• Developing Off-Airport operations standards and best practices
• Enhancing standards and practices related to Baggage Prorate and Claim
• Analyzing baggage performance data: collecting, analyzing, and interpreting baggage performance data to identify trends, areas for improvement, and to support decision-making processes.
• Implementing strategic plans into day-to-day operations.
• Coordinating activities within the baggage working group and sub-groups, ensuring effective communication
• Handling client communications and stakeholders' engagement
• Updating respective IATA baggage standards, recommended practices, and publications, e.g. BRM
• Cooperating with industry stakeholders and experts, managing technical teams and industry subject matter experts, preparing the work plan in accordance with the objectives/industry goals, facilitating meetings and work to ensure that the objectives/goals are met
• Ensuring that the IATA standards and resolutions and best practices are aligned with latest industry practices, trends, technological solutions, and regulatory aspects
• Supporting the implementation of IATA standards and programs: including coordination with IATA regional offices on topics related to baggage operations
• Managing communication related to baggage operation/innovation, updating websites, marketing & implementation campaigns

We would love to hear from you if you have

• Minimum of five years of experience in the field of baggage operations, logistics or supply chain management (university degree is an advantage)
• Comprehensive knowledge of IATA baggage Resolutions & Recommended Practices and IATA Baggage Reference Manual
• Ability to analyze and interpret baggage related data to make recommendations for process improvement
• Proactive and innovative mindset to positively impact the baggage operations performance
• Dynamic personality, flexible, team-oriented, and able work autonomously, and handle a variety of tasks simultaneously, meeting deadlines

Travel Required: Y

Learn more about IATA's role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!