Manager, CAD Operations

Summary:

This position is responsible for overseeing staff performance and managing departmental processes related to the completion of audits - while championing a culture of continuous improvement. The manager will work closely with the department director to achieve departmental and individual goals, with a keen focus on operational excellence.

Essential Job Responsibilities:

• Lead, mentor, and inspire a team of professionals to achieve departmental and individual goals. Foster a culture of accountability and continuous learning through coaching, regular feedback, and professional development opportunities. Represent the department in high-level meetings with other departmental and executive leaders, and advocate for initiatives that to enhance organizational compliance and efficiency.
• Coordinate with the Union, bargaining parties, employers, and consultants with respect to audit and collection related questions or issues.
• Monitor, evaluate, and streamline end-to-end audit processes to ensure timely and accurate completion audits.
• Review and provide guidance on audit files, including handling escalated calls, allocation disputes, and negotiating on complex collection matters.
• Develop and rely on a comprehensive understanding of collectively bargained agreements and audit program precedence.
• Maintain documentation regarding staff performance, conducts performance reviews, and addresses performance issues.
• Establish and monitor key performance indicators (KPIs) to evaluate team and departmental success, adjusting strategies as needed to achieve goals.
• Leverage data analytics to identify trends, inform decision-making, and optimize resource allocation for maximum efficiency and impact, including, but not limited to individual file completion rates and accuracy.
• Develop and implement training programs to optimize performance and define development plan for each team member.
• Lead cross-departmental initiatives to redesign workflows, reduce inefficiencies, and improve audit outcomes.
• Present to various Trustee Subcommittee meetings to obtain direction on matters relating to audit disputes and contractual interpretation.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor's degree, or equivalent auditing and management experience.
• 4+ years' experience in a team leader or supervisory role.

Preferred Qualifications:

• Minimum of 5 years relevant experience.
• Auditing experience in a multi-employer, Taft-Hartley environment or in the Entertainment Industry.

Knowledge, Skills, and Abilities:

• Strong project management skills with the ability to handle multiple priorities effectively.
• Exceptional communication and negotiation skills, with the ability to resolve complex issues diplomatically.
• Excellent organizational skills.
• Skill in Microsoft Office - Word, Excel, Outlook.
• Ability to work under pressure and within deadlines.
• Ability to multi-task and work in a fast-paced environment.
• Ability to research quickly gain knowledge of the Plans' collective bargaining agreements.
• Ability to work with individuals at all levels of the organization.
• Proven leadership skills and role models appropriate behavior for staff.
• Ability to work as part of a team.
• Excellent numerical and analytical skills.
• Flexibility and willingness to always learn.

Competencies:

• Customer Focus - Gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers solutions that meet customer expectations; establishes and maintains effective customer relationships.

• Decision Quality - Makes sound decisions, even in the absence of complete information; relies on a mixture of analysis, wisdom, experience, and judgment when making decisions; considers all relevant factors and uses appropriate decision-making criteria and principles; recognizes when a quick 80% solution will suffice.
• Ensures Accountability - follows through on commitments and makes sure others do the same; acts with a clear sense of ownership; takes personal responsibility for decisions, actions, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; designs feedback loops into work.
• Communicates Effectively - Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels; attentively listens to others; adjusts to fit the audience and the message; provides timely and helpful information to others across the organization; encourages the open expression of diverse ideas and opinions.

• Instills Trust - follows through on commitments; is seen as direct and truthful; keeps confidences; practices what he/she preaches; shows consistency between words and actions.

Physical Requirements:

Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. A request for a reasonable accommodation should be made in writing and delivered to HR.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please contact HR@sagafttraplans.org

Notice:

SAG-AFTRA Health Plans and SAG-Producer Pension Plans provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a qualified candidate with an arrest or conviction record, please know that your application will be considered in accordance with LA county local ordinances.