MANAGER, CENTRAL MONITORING ROOM

EAMC MISSION

• At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control.

POSITION SUMMARY

• Provides support in the achievement of organization wide strategic goals. Achieves gain sharing targets. Follows EAMC standards of behavior for leadership. Achieves technical and/or operational competencies in functional area. Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.

POPULATION SERVED

• Age Group
  • Neonate (Birth to 28 days)
  • Pediatric (29 days - 16 yrs)
  • Young Adult (17 - 40 yrs.)
  • Middle Adult (40 -65 yrs.)
  • Older Adult (age 66 & above)

POSITION QUALIFICATIONS

• Minimum Education
  • High School Diploma or GED
• Minimum Experience
  • Management experience
• Required Registration/License/Certification
  • BLS obtained within 90 days of hire
• Preferred Education
  • Associates degree
• Preferred Experience
  • 3 to 5 years of managerial experience in functional area.
• Preferred Registration/License/Certification
  • National EKG Certification
• Other Requirements
  • As requested

PHYSICAL REQUIREMENTS

• Physical Activities
  • Occasionally
    • Sitting or Standing - Remaining in a stationary position, often standing or sitting for prolonged periods.
    • Walking - Moving about to accomplish tasks or moving from one worksite to another.
    • Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like
    • Lifting - Adjusting or moving objects up to 80 pounds in all directions.
    • Twisting & Bending - Moving self in different positions to accomplish tasks in various environments including tight and confined spaces
    • Repetitive motion including wrists, hands and/or fingers.
  • Constantly
    • Communication with others to exchange information.
    • Assessing the accuracy, neatness and thoroughness of the work assigned.
  • Never
    • Operating machinery and/or power tools.
    • Operating motor vehicles or heavy equipment.
• Environmental Conditions/ Occupational Exposure Risk Potential
  • Occasionally
    • Hazardous Conditions
    • Small and/or enclosed spaces
    • Bloodborne Pathogens
    • Chemicals
    • Airborne Communicable Diseases
    • Radiation
  • Never
    • Low temperature
    • High temperature
    • Outdoor elements such as precipitation and wind
    • Poor Ventilation
• Functional Demands
  • Medium

PERFORMANCE CRITERIA

• Low Performer: performance fails to meet the expectations of their position's primary job responsibilities
• Developing Performer: Employee is expected to build consistency in performing all primary job responsibilities in order to become a solid performer: employee development requires continued coaching, experience, education and competency development
• Solid Performer: Employee's overall job performance meets and satisfies all expectations of their position's primary job responsibilities; He/she has demonstrated the ability to make solid contributions, meet deadlines and service requirements and other
• High Performer: Employee's performance frequently exceeds the expectations of their position's primary job responsibilities; He/she frequently demonstrates performance that is above and beyond what is expected for their position; He/she frequently demonstrates their willingness to assume additional tasks and responsibilities and to seek greater volumes of work to help meet departmental or organizational needs
• Top Performer: Employees' performance consistently exceeds the expectations of their position's primary job responsibilities; He/she is viewed as a "role model", "mentor" or "go to person" by others inside and outside of their primary area; He/she can be counted on to regularly perform all tasks well beyond the bounds of what is normally expected of their position; He/she makes meaningful contributions through their initiative, critical thinking and adaptability

75%

ESSENTIAL JOB FUNCTIONS

Demonstrates management skills through progressive leadership

Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Keeps the organization's vision and values at the forefront of associate decision making and action.

Interacts with others in a way that gives them confidence in one's intentions and those of the organization.

Makes customers and their needs the primary focus of one's actions; devlops and sustains productive customer relationships.

Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjust effectively to work within new structures, processes, or cultures.

Identifies and understands issues, problems, and opppurtunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action.

Devlopes and uses collaborative relationships to facilitate the accomplishment of goals.

Deals with others in an appropriate style and method to reduce tension or conflict.

Takes prompt action to accomplish objectives.

Improves existing conditions and processes.

Provides feedback, instruction, and development guidelines to help others excel in their current or future job.

Encouraging others to seek opportunities for different and innovative approaches to addressing problems.

10%

LEADERSHIP TEAM OPERATING PRINCIPLES

ACCOUNTABILITY:

• Accepts full responsibility for all work activities and personal actions
• Follows through on commitments
• Implements decisions that have been agreed upon
• Confronts problems quickly
• Maintains confidentiality with sensitive information
• Acknowledges and learns from mistakes without blaming others
• Recognizes the impact of one's behavior on others

DIRECTNESS:

• Expresses oneself clearly and effectively when speaking to other leaders and staff members;
• Esures that information is understood by all parties
• Shares information in a timely manner
• Communicates in a manner that maintains mutual trust, candor, and respect

UNITY:

• Works collegially with others, cooperating in both interpersonal and team relationships
• Works through disagreements
• Champions organizational decisions and values in a credible way
• Publicly supports and executes unified leadership decisions

NURTURING:

• Provides praise to peers and staff for a job well done
• Provides timely guidance and feedback to help others strengthen knowledge/skill areas needed to accomplish a task or solve a problem
• Seeks feedback from others for perspective and guidance for own development

COMMONALITY:

• Seeks mutual purpose by placing the organizational goals above own department/span of influence
• Ensures that team members uphold organizational values and standards

15%

ORGANIZATIONAL STANDARDS

INTEGRITY

• Doing the right thing even when no one else is looking or listening
• Living up to moral, legal and ethical standards
• Telling the truth; owning up to errors and mistakes
• Being honest and trustworthy in words and actions

COMPASSION

• Listening and responding without judgment
• Responding to people with care, concern, tenderness and sensitivity
• Reducing another person's anxiety, fear and distress
• Doing for others as you would like done for you

EXCELLENCE

• Focusing on doing the job right the first time, every time
• Looking for ways to continuously improve the way I do my work
• Striving for and expecting better than average outcomes and results
• Choosing to give my personal best in each situation regardless of what others are doing

RESPECT

• Honoring the privacy and dignity that all people deserve
• Valuing cultural diversity; remembering that our differences make us stronger and better
• Informing customers about delays and waits
• Always knocking before entering a closed door
• Wearing my ID badge so patients and visitors will know me as a trusted source

TEAMWORK

• Acknowledging that everyone brings an area of expertise to the team
• Willing to sacrifice my own preferences at times for the sake of the team
• Committing to the goals of my work area and the organization as a whole;looking for opportunities to pitch in and do more than just the minimum
• Supporting the work of other departments and communicating clearly so that care and service to the customer is flawless
• Being dependable; being a person my teammates can count on