Manager, Clinical Operations
Apply NowCompany: University Physician Group
Location: Detroit, MI 48228
Description:
CLINICAL OPERATIONS MANAGER
Job Summary:
To provide leadership and practice management of ambulatory operations. The Clinical Operations Manager is responsible for the operational, financial, and managerial oversight of all clinical staff within the Hub or Clinic practice location. Under the direction of the Associate Director of Clinical Operations, the Clinical Manager is responsible for building effective relationships and supporting corporate and departmental initiatives. He/she will focus on maximizing the quality and efficiency of daily practice functions while overseeing, planning, directing and coordinating various aspects in the clinical practice.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Improve efficiency and effectiveness of operations workflow.
2. Plans and oversees the implementation of effective front office procedures including management systems, patient registration and appointment scheduling, assignment of clinical and consultative space, and billing collection services.
3. Plans and oversees the implementation of operational clinical staff policies and procedures including IT systems used in clinical office setting.
4. Develops and implements process improvement initiatives and customer satisfaction initiatives and provide follow up and metrics.
5. Supervise to include participation in recruitment, orientation, termination, performance counseling, education, clinical competencies, evaluation, and performance expectations of clinical staff.
6. Develops a team approach to patient care delivery in combination with Operations and Quality/ Patient Safety teams.
7. Participate in reviewing and updating clinical policies and procedures with Associate Director Operations.
8. Collect and report data on medical practice patterns including suite utilization, laboratory and procedure records, front office collections, and referring physicians.
9. In partnership with the Associate Director, implements expenditure levels and takes action to ensure consistency with budgetary targets and goals.
10. Identifies opportunities to maximize collections; reviews practice costs to identify patient-chargeable items.
11. Implements clinical staff/nurse duties pursuant to procedure, physician requirements and workload variables and manage project changes and interventions to achieve project outputs.
12. Exercises sound judgment and intervenes with physicians when risk factors are identified; working in partnership with the applicable Department Administrator. Determines when facilities and personnel are not capable of managing a clinical procedure or emergency situation, serves as triage to initiate alternatives.
13. Determines appropriate training needs and ensures compliance with established and continued requirements for health care services.
14. Other related duties as assigned.
Education, Licensure/Certification, and Experience:
Bachelor degree or equivalent education/work experience in physician office setting.
Three (3) - Five (5) years of experience in at least two of the following areas: medical assistant, nursing, appointment scheduling, patient registration, medical records, charge entry and/or billing preferred.
Two (2) years of supervisory experience of a clinical office.
Job Summary:
To provide leadership and practice management of ambulatory operations. The Clinical Operations Manager is responsible for the operational, financial, and managerial oversight of all clinical staff within the Hub or Clinic practice location. Under the direction of the Associate Director of Clinical Operations, the Clinical Manager is responsible for building effective relationships and supporting corporate and departmental initiatives. He/she will focus on maximizing the quality and efficiency of daily practice functions while overseeing, planning, directing and coordinating various aspects in the clinical practice.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Improve efficiency and effectiveness of operations workflow.
2. Plans and oversees the implementation of effective front office procedures including management systems, patient registration and appointment scheduling, assignment of clinical and consultative space, and billing collection services.
3. Plans and oversees the implementation of operational clinical staff policies and procedures including IT systems used in clinical office setting.
4. Develops and implements process improvement initiatives and customer satisfaction initiatives and provide follow up and metrics.
5. Supervise to include participation in recruitment, orientation, termination, performance counseling, education, clinical competencies, evaluation, and performance expectations of clinical staff.
6. Develops a team approach to patient care delivery in combination with Operations and Quality/ Patient Safety teams.
7. Participate in reviewing and updating clinical policies and procedures with Associate Director Operations.
8. Collect and report data on medical practice patterns including suite utilization, laboratory and procedure records, front office collections, and referring physicians.
9. In partnership with the Associate Director, implements expenditure levels and takes action to ensure consistency with budgetary targets and goals.
10. Identifies opportunities to maximize collections; reviews practice costs to identify patient-chargeable items.
11. Implements clinical staff/nurse duties pursuant to procedure, physician requirements and workload variables and manage project changes and interventions to achieve project outputs.
12. Exercises sound judgment and intervenes with physicians when risk factors are identified; working in partnership with the applicable Department Administrator. Determines when facilities and personnel are not capable of managing a clinical procedure or emergency situation, serves as triage to initiate alternatives.
13. Determines appropriate training needs and ensures compliance with established and continued requirements for health care services.
14. Other related duties as assigned.
Education, Licensure/Certification, and Experience:
Bachelor degree or equivalent education/work experience in physician office setting.
Three (3) - Five (5) years of experience in at least two of the following areas: medical assistant, nursing, appointment scheduling, patient registration, medical records, charge entry and/or billing preferred.
Two (2) years of supervisory experience of a clinical office.