Manager, Consumer Sales

BASIC PURPOSE: Manage sales professionals and evaluate day to day activities of an outbound sales team. Facilitate operations to ensure achievement of sales goals and delivery of superior customer service.

POSITION RESPONSIBILITIES:

• Manage, train, mentor, and coach a team on sales techniques.
• Foster an environment of teamwork by communicating information such as campaigns, department/company sales efforts, special pricing and ensuring the understanding of overall sales objectives.
• Plan and organize the sales team's work to ensure attainment of sales goals/requirements by Personal Consultants (PC).
• Provide developmental feedback/recommendations to sales team as necessary; Manage and issue disciplinary action as needed.
• Perform assessments for PCs on net business, guest statistics, production and overall performance.
• Review daily productivity standards for PCs -call evaluations, monitoring and sales training in order to achieve maximum revenue from the team.
• Run daily reports including MTD numbers and review production reports in order to properly manage lead distribution.
• Conduct daily team meetings to discuss PC performance, target market campaigns, sales tips in order to motivate and hit daily booking goals.
• Create creative call lists in Salesforce.com in order to engage PC determination and target market campaigns for guests.
• Aid in recruiting, interviewing and hiring.
• Provide ideas and concepts for new incentives.
• Update all PC materials...e.g. new promotions, new policies/guidelines, affirmations to keep team informed for guest response first.
• Calculate PC personal booking goals to ensure monthly targets are hit and/or surpassed.
• Ensure team members demonstrate compliance of all company and department policies and procedures.
• Monitor and update Salesforce.com ques seven days a week.
• Perform other job-related functions as assigned.

KNOWLEDGE AND EXPERIENCE:

EDUCATION: Bachelor's degree in Business Administration, Hospitality, Marketing or related field; or any combination of education and work experience.

EXPERIENCE: 3 years of proven call center sales management experience, managing a team of sales customer service representatives/telemarketing agents; cruise sales or hospitality industry experience preferred.

KNOWLEDGE & SKILLS: Excellent leadership, interpersonal, verbal (including professional telephone etiquette) and written communication skills required to effectively communicate with all levels. Demonstrated knowledge of Microsoft Word applications and experience with travel reservations systems a plus. Knowledge of CRM product, preferably Salesforce.com. Ability to quickly learn and maintain current knowledge of Oceania products and services. Ability to work well and maintain a professional composure while under stress and pressure. Must possess a strong drive and high energy to reach specified sales goals. Ability to train and motivate team members to reach and surpass personal and department goals.

To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

EQUAL EMPLOYMENT OPPORTUNITY:

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement

Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health: It's the Law