Manager - Customer Interaction Suite
Apply NowCompany: Tata Technologies
Location: Toronto, ON M4E 3Y1
Description:
About the Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Information
Tata Communications is seeking an Account Manager to help support our North American Sales Organization.
In this role, you will:
Strategic Portfolio Management: Lead a set of accounts ensuring high satisfaction, profitability, and growth. Sell products by establishing contact and developing relationships with customers; recommending solutions that are both cross-sell and up-sell focused. Consistently be on the lookout for revenue opportunities and deliver greater value to our clients.
Manage Client Relationships: Manage the day-to-day needs and questions that arise from our clients, deliver reports, and take a proactive role in driving weekly conversations to ensure we stay relevant by cultivating and maintaining proactive and strong relationships with clients.
Contract and Procurement Management: Proactively manage pricing negotiations and contract renewals. Liaise with multiple teams across the organization to ensure that contract requirements are being met accurately and in a timely manner.
Create Materials and Presentations: Craft clear and concise e-mail communications, create presentations containing key data, historical findings, and relevant research on a regular basis. Demonstrate a thorough understanding of the client's business operations in conjunction with the business to ensure the articulation of current industry trends, market activities, and competitors.
Our ideal candidate:
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Information
Tata Communications is seeking an Account Manager to help support our North American Sales Organization.
In this role, you will:
Strategic Portfolio Management: Lead a set of accounts ensuring high satisfaction, profitability, and growth. Sell products by establishing contact and developing relationships with customers; recommending solutions that are both cross-sell and up-sell focused. Consistently be on the lookout for revenue opportunities and deliver greater value to our clients.
Manage Client Relationships: Manage the day-to-day needs and questions that arise from our clients, deliver reports, and take a proactive role in driving weekly conversations to ensure we stay relevant by cultivating and maintaining proactive and strong relationships with clients.
Contract and Procurement Management: Proactively manage pricing negotiations and contract renewals. Liaise with multiple teams across the organization to ensure that contract requirements are being met accurately and in a timely manner.
Create Materials and Presentations: Craft clear and concise e-mail communications, create presentations containing key data, historical findings, and relevant research on a regular basis. Demonstrate a thorough understanding of the client's business operations in conjunction with the business to ensure the articulation of current industry trends, market activities, and competitors.
Our ideal candidate:
- Located in North America.
- At least 3 years of account management, business development, or other relevant experience.
- Excellent communication skills, both written and verbal.
- Experience developing partnerships and sustaining meaningful business relationships.
- Demonstrates the ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Proven skills in asking probing questions, listening to customer needs, presenting viable solutions and pricing, negotiations, handling objections, and closing the deal.
- Ability to work both independently and as part of a team.
- Ability to prioritize and manage several different tasks and various accounts simultaneously while maintaining sharp attention to detail.
- Ability to travel up to 30%.
- Proficiency in Microsoft Office Suite, especially PowerPoint, and SalesForce.com (or similar Sales Forecasting tool).
- Bachelor's degree in Business Administration, Marketing, or related field. Master's degree in Business Administration or Marketing is a plus.