Manager, Digital Fraud Investigations

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview:

The Digital Fraud Investigations Manager is responsible for overseeing all aspects of digital fraud detection, investigation and prevention. This role requires a deep understanding of digital fraud schemes, advanced investigative skills and the ability to implement strategies to safeguard MCU and its members from fraudulent activities.

This position relies heavily on the management of a team, analytics, problem solving and the ability to recognize non-obvious patterns. Equally important the position relies on excellent judgment to plan and execute projects, tasks and the ability to perform in a change management environment within the Agile method of project management.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Perform in-depth reviews and analysis on complex and digital financial crime matters
• Manage a team of professionals that perform digital fraud investigative and analytic functions
• Train and maintain a team of highly skilled professionals that are cross-functional and adaptable
• Continuously work to understand and mitigate losses to ensure the highest level of loss avoidance, reduction and mitigation
• Collaborate with all levels of leadership across all channels to drive strategic business plans and initiatives related to the mitigation of operational risk as it applies to digital fraud
• Design, manage and influence operational best practices within the organization
• Proactively improve operational efficiency to mitigate losses
• Identify new and emerging fraud trends across all digital channels
• Manage and deploy counter measures and analyze the impact for MCU in all areas of digital financial crimes
• Manage, monitor and analyze fraud rule strategies for performance trending
• Serve as a Subject Matte Expert (SME) regarding digital fraud related inquires and matters
• Assist project teams and other MCU departments with planning and implementation of new or improved digital fraud related technology and procedures
• Work closely with IT, Operations, Digital Solutions and Risk Management to ensure a unified approach to digital fraud prevention and response
• Establish and maintain relationships with law enforcement, external stakeholders, including industry groups and fraud prevention networks
• Provide VP, Financial Crimes & Intelligence with detailed intelligence and reporting on financial crime across all digital channels and administer a program that allows MCU to be proactive in mitigating financial crimes
• Be acutely aware of and report to VP, Financial Crimes & Intelligence cluster patterns of digital financial crime
• Perform other related duties as requested and special projects as assigned

Requirements:

• Bachelor's degree in Criminal Justice, Business, or Accounting, related field or work experience required or a combination of both
• Minimum 7-10 years of work experience in investigations and or financial institution experience in the area of digital fraud prevention, detection and investigation
• Extensive knowledge of Zelle framework and network rules
• Extensive knowledge of Online Banking platforms
• Strong background in predictive analysis
• Superior organizational skills including prioritizing, scheduling, time management & meeting deadlines.
• Industry recognized certifications with an emphasis on CFE (preferred)
• Extensive knowledge and understanding of Federal/State/Local criminal statutes, regulatory, and compliance
• Familiarity with the Agile Methodology of project management
• Proven track- record as an innovative and forward thinker with a proactive approach
• The ability to maintain confidential information
• Must be able to demonstrate a One Team mentality
• Excellent organization skills including prioritizing, scheduling, time management & meeting deadlines
• Proven initiative to be a self-starter and proactive approach
• Professional appearance and demeanor
• Ability to display professional maturity, sound judgment and experience
• A high degree of inquisitiveness, skepticism, creativity, diplomacy, and ethical standards is required
• Flexible hours as required
• Demonstrated success in planning, organizing, leading people and activities. Ability to motivate, direct and coach staff
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
• Technologically proficient
• Proficiency in Verafin Monitoring/Case Management (preferred)

Leadership Competencies:

• Proven ability to manage change
• Capacity to take calculated risks and innovate
• Experience in setting vision and strategy
• Lead by example and encourage team in developing adaptability
• Successful in communicating effectively
• Prioritizes developing others

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary: $125,000-$135,000