Manager, Digital Product Management

We are looking for a talented and detail-oriented Manager, Digital Product Management to lead the UX design, development, and ongoing optimization of our hotelier-facing digital experiences and tools. In this role, you will collaborate with cross-functional teams to enhance our digital platforms, ensuring they effectively meet the needs of LHW's core customers: hoteliers.

The ideal candidate has a solid foundation in digital product development, a consultative approach to hotel digital experiences, and a passion for the luxury hospitality industry. If you thrive in a fast-paced environment, enjoy problem-solving, and are eager to drive innovation, we'd love to hear from you.

Key Responsibilities

• Help oversee key aspects of the product lifecycle, from planning and development to launch and continuous enhancements.
• Serve as a trusted consultant for hoteliers, ensuring their digital experience aligns with business goals. Must be comfortable in a client-facing role, including leading demos and gathering user feedback.
• Support the Director of Hotel Digital Product Development in overseeing the operational aspects of the Digital Support team, responsible for handling hotel requests related to digital channels.
• Work closely with UX, Brand, Creative, IT, Member Experience teams, external development partners, and hoteliers to ensure seamless execution of digital initiatives.
• Apply analytical thinking and creativity to identify challenges and drive innovative solutions.
• Assist in defining and prioritizing product features based on user feedback, analytics, and market research.
• Contribute to product roadmaps by tracking milestones, gathering data, and assisting with A/B testing and key metrics, helping to move performance optimization forward.

Key Skills & Abilities

• Collaboration: Proven ability to work with cross-functional teams, including UX, engineering, marketing, and hotelier partners.
• Problem-Solving: Strong analytical and creative problem-solving skills to identify and resolve product challenges.
• Agility & Adaptability: Experience working in Agile environments with the ability to adapt to shifting priorities.
• Communication: Excellent verbal and written communication skills, with the ability to present ideas clearly and engage with stakeholders at all levels.
• Attention to Detail: A keen eye for detail in managing product features, roadmaps, and performance metrics.
• Time Management: Strong ability to manage multiple projects and deadlines efficiently.
• Proactive Mindset: Self-starter with an ownership mentality, able to work effectively in ambiguous situations.

Qualifications

• 2-3 years of experience in digital product management or product development.
• Experience managing aspects of the product development process using Agile methodologies and tools such as Jira and Confluence.
• Understanding of web, mobile app, and SaaS product development principles.
• Strong data analysis skills, using both qualitative and quantitative insights to guide decisions.
• Familiarity with UX/UI design principles and a user-centric approach to product development.

If you're a proactive, strategic thinker who's passionate about delivering best-in-class digital experiences for luxury hoteliers, we invite you to apply!

Compensation

Expected Salary*: $90-100,000

Target Incentive bonus: 10%

*Actual compensation within that range will be dependent upon the individual's skills, experience, location and applicable laws.

Benefits

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

• 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a personal holiday
• Medical coverage available within the first month
• Health Savings Account (HSA) with Company seed
• 401(k) company match up to 4% of salary
• Up to $500 for home office setup credit
• Up to $500 travel credit that supports and encourages our employees' passion for travel
• Unlimited access to financial advisors
• 4 weeks work-from-anywhere