Manager, Drive Thru Voice AI

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We're not only the largest Mexican-inspired quick service brand (QSR) in the world, we're also part of the biggest restaurant group in the world: Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn't been done before... we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.

We're a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we're at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Ms.

At Taco Bell, we're Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.

About the Job:

Taco Bell is looking for a highly motivated leader with demonstrated strength in project management, problem-solving, and intellectual curiosity to serve as a Manager in the Operations/REV Drive Thru Innovation Team. This is a high-impact position that plays an integral role in transforming the business by improving the operating system through innovative ideas and solutions. This individual will be responsible for activities related to the design and implementation of Taco Bell's Drive-Thru Voice Ordering system that simplifies and reinvents the Team Member and Customer DT experience.

The Day-to-Day:

• Lead strategic development and execution of Voice AI initiatives from concept phase to national launch.
• Independently manage multiple cross-functional teams from a variety of departments including Integration, Finance, Technology, vendors, Communication, Engineering, Training, Quality Assurance, and reporting partners.
• Maintain a restaurant-level perspective for both company and franchise units to minimize complexity and enable successful change management across 7,000 + restaurants.
• Act as a liaison between the Field and Restaurant Support Center teams to gather insights that will affect necessary changes to simplify the Taco Bell Operating System and drive engagement at every level in the restaurant.
• Utilize field insights to challenge current processes, recommend improvements, and ensure successful implementation; ensure program execution and identify potential risks associated with initiatives.
• Travel to test markets (approx. 15% -25% travel) to gather comprehensive feedback from teams, ensure programs are executed as designed, and identify areas for improvement.

Is This You?

• Bachelor's degree; MBA and or PMP certification strongly preferred
• 10+ years of project management experience with restaurants or technology initiatives
• Strong logical and strategic thinking skills with the ability to proactively develop creative solutions.
• Superb interpersonal communication skills, partnering well with other team members and influencing stakeholders to drive desired outcomes.
• Resourceful problem-solver with a strong customer-service orientation.
• Strong organizational skills, able to work independently, multi-task, and adapt to change in a fast-paced, deadline-driven environment.

Internal Eligibility Requirements:

• Must be employed with Taco Bell or Yum Brands for a total of 12 months
• Must have alerted your coach and HRBP of your interest in applying
• Must have received a "Successful" rating or better on most recent performance review
• Must meet the minimum requirements of the role
• Must be in good standing in your current role (including performance improvement plans)

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash,
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and... honestly, too many good benefits to name

Salary Range: $122,100 to $158,300 annually + bonus eligibility + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Ms and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

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Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

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