Manager, Enterprise Platform Team

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Company: Virginia Commonwealth University

Location: Richmond, VA 23223

Description:

Manager, Enterprise Platform Team

Benefits of working at VCU

All full-time university staff are eligible for VCU's robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU's benefits here.

Job Code
24332

Recruitment Pool
All Applicants

Posting Number
req7043

Unit
Technology Services MBU

Department
Infrastructure Services

Department Website Link
https://ts.vcu.edu/

Location
VCU

Address
907 Floyd Ave, Richmond, VA 23284 USA

Duties & Responsibilities

The VCU Infrastructure Services Department is seeking a dedicated and skilled Manager - Enterprise Platform Team to join the team.

All full-time staff is eligible for our generous benefits package that includes choices for health, vision, and dental coverage, life insurance, short and long-term disability coverage, retirement planning, tax-deferred annuity, and cash match programs, flexible spending accounts, tuition benefits, significant paid-time off, 12 paid holidays, and more.

VCU is committed to hiring veterans! VCU will include a veteran's period(s) of military service in the calculation of their annual leave accrual rate. This may provide veterans with an increased leave accrual!

Position Summary

The Manager of Enterprise Platforms is responsible for overseeing the enterprise technology infrastructure and platforms throughout Virginia Commonwealth University's robust private cloud environment, spanning multiple enterprise data center facilities. This role involves managing a team that supports virtual server platforms and hypervisors, enterprise storage (SAN and NAS) clusters and appliances, data backup and protection platforms, DevOps and automation solutions (including Kubernetes). The successful candidate will have a strong background in information technology leadership, vendor relationship management, and experience in a 24x7 enterprise data center environment, preferably within the higher education sector.

Key Responsibilities

1. Lead and manage the Enterprise Platform team, ensuring the effective operation and

support of core technology infrastructure and platforms.

2. Oversee the maintenance and administration of server virtualization platforms, enterprise

storage solutions (SAN and NAS), and associated infrastructure. Ensure the reliability and

performance of data protection platforms, particularly Cohesity.

3. Supervise the implementation and management of DevOps and automation solutions,

including Kubernetes.

4. Develop and maintain strong vendor relationships to ensure the best possible service and

support.

5. Ensure the team operates effectively in a 24x7 enterprise data center environment.

6. Collaborate with other teams, departments, and stakeholders to align technology

solutions with the university's strategic goals.

7. Provide leadership, supervision, and guidance to the Infrastructure Services Platform

team.

a. Communicate expectations clearly, relating them to the goals and objectives of the

department and the university's strategic plan.

b. Facilitate a positive and collegial working environment by encouraging high standards

of excellence, collaboration, and receptivity to new ideas and creative solutions.

8. Provide consultative support to the Infrastructure Services, VCU Technology Services

and user communities to ensure problem resolution, system/data access, and optimal

system performance.

a. Utilize established VCU Technology Services, Infrastructure Services, University

Computer Center, and Enterprise Platform team processes and tools for project

management, technology change management, communication, collaboration,

documentation, service management, etc., and encourage their use by all team

members.

9. When called upon to do so, serve as a point of contact for vendor relations for purchases,

including those involving virtual compute, storage, and data protection infrastructure,

tooling, and licensing.

a. Communicate expectations and requirements consistently, fairly, and accurately to all

vendors, and coordinate, as needed, with the Director, Technology Services purchasing,

and VCU Procurement to execute all purchases.

10. Maintain a current level of knowledge of topics within the computer industry.

a. Attend classes, seminars, and vendor presentations, read manuals and trade journals,

use the Internet, and converse with peers.

b. Provide training and documentation to transfer knowledge to other staff as applicable

and appropriate.

11. Meet the requirements of the performance management system and complete

employee evaluations by established deadlines with proper documentation.

Qualifications

The VCU Infrastructure Services Department is seeking a dedicated and skilled Manager - Enterprise Platform Team to join the team.

All full-time staff is eligible for our generous benefits package that includes choices for health, vision, and dental coverage, life insurance, short and long-term disability coverage, retirement planning, tax-deferred annuity, and cash match programs, flexible spending accounts, tuition benefits, significant paid-time off, 12 paid holidays, and more.

VCU is committed to hiring veterans! VCU will include a veteran's period(s) of military service in the calculation of their annual leave accrual rate. This may provide veterans with an increased leave accrual!

Position Summary

The Manager of Enterprise Platforms is responsible for overseeing the enterprise technology infrastructure and platforms throughout Virginia Commonwealth University's robust private cloud environment, spanning multiple enterprise data center facilities. This role involves managing a team that supports virtual server platforms and hypervisors, enterprise storage (SAN and NAS) clusters and appliances, data backup and protection platforms, DevOps and automation solutions (including Kubernetes). The successful candidate will have a strong background in information technology leadership, vendor relationship management, and experience in a 24x7 enterprise data center environment, preferably within the higher education sector.

Key Responsibilities

1. Lead and manage the Enterprise Platform team, ensuring the effective operation and

support of core technology infrastructure and platforms.

2. Oversee the maintenance and administration of server virtualization platforms, enterprise

storage solutions (SAN and NAS), and associated infrastructure. Ensure the reliability and

performance of data protection platforms, particularly Cohesity.

3. Supervise the implementation and management of DevOps and automation solutions,

including Kubernetes.

4. Develop and maintain strong vendor relationships to ensure the best possible service and

support.

5. Ensure the team operates effectively in a 24x7 enterprise data center environment.

6. Collaborate with other teams, departments, and stakeholders to align technology

solutions with the university's strategic goals.

7. Provide leadership, supervision, and guidance to the Infrastructure Services Platform

team.

a. Communicate expectations clearly, relating them to the goals and objectives of the

department and the university's strategic plan.

b. Facilitate a positive and collegial working environment by encouraging high standards

of excellence, collaboration, and receptivity to new ideas and creative solutions.

8. Provide consultative support to the Infrastructure Services, VCU Technology Services

and user communities to ensure problem resolution, system/data access, and optimal

system performance.

a. Utilize established VCU Technology Services, Infrastructure Services, University

Computer Center, and Enterprise Platform team processes and tools for project

management, technology change management, communication, collaboration,

documentation, service management, etc., and encourage their use by all team

members.

9. When called upon to do so, serve as a point of contact for vendor relations for purchases,

including those involving virtual compute, storage, and data protection infrastructure,

tooling, and licensing.

a. Communicate expectations and requirements consistently, fairly, and accurately to all

vendors, and coordinate, as needed, with the Director, Technology Services purchasing,

and VCU Procurement to execute all purchases.

10. Maintain a current level of knowledge of topics within the computer industry.

a. Attend classes, seminars, and vendor presentations, read manuals and trade journals,

use the Internet, and converse with peers.

b. Provide training and documentation to transfer knowledge to other staff as applicable

and appropriate.

11. Meet the requirements of the performance management system and complete

employee evaluations by established deadlines with proper documentation.

Minimum Qualifications:
  • Bachelor's degree in Information Systems, Computer Science, Information Technology, Business Administration, or a related field; advanced degree preferred.
  • Minimum of 1 - 3 years of proven experience in people management, preferably with a team engaged in the support of core technology infrastructure and platforms.
  • Strong vendor relationship management skills.
  • Experience working in a 24x7 enterprise data center environment, preferably within the higher education sector.
  • Technical familiarity with server virtualization platforms, enterprise storage solutions, data backup and protection platforms, DevOps and automation solutions.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to lead and motivate a team, fostering a collaborative and productive work environment.
  • A cheerful eagerness to welcome change, explore alternatives, tactfully ask difficult questions of self and others, and otherwise challenge the status quo, motivating others to always be innovating, while maintaining an unwavering focus on the goals and best interests of the VCU community

Preferred Qualifications:
  • 2 - 4 years of proven experience in people management, preferably with a team engaged in the support of core technology infrastructure and platforms
  • Experience with Cohesity, Pure Storage, Cisco ACI, Dell Data Center Technology
  • Experience with project management and IT service management frameworks (e.g., ITIL, PMP).
  • Proven record of leading an IT data center team

Working at VCU Technology Services

At VCU Technology Services, we value people and empower one another through collaboration and inclusivity, trusted partnerships, and unequaled innovation to provide a secure, accessible, reliable, adaptable, and modern IT environment that enables the success of VCU as a leading public research institution. We are VCU's trusted IT partner and where the University community comes for IT solutions.

Benefits of working at VCU include:
  • Hybrid Remote Work and Flex Hours available [link]
  • New Employees (0-3 Years of Service) start with 28 days of paid leave per calendar year** plus federal and state holidays [link]
  • Leave plans built to promote a healthy work/life balance with the ability to carry leave forward to a following calendar year; parental leave for childbearing, caregiving, adoption, surrogacy, or foster care; caregiver leave for dependent immediate family members, community service leave for volunteer work, community participation, etc. [link]
  • Tuition Benefit for continuing education and professional development, up to six credit hours per academic semester [link]
  • Competitive Health Care Plan & FSA option through PayFlex [link]
  • Tax-deferred annuity retirement savings program with Cash Match Plan [link]
  • Professional development opportunities encouraged and offered for employees as part of annual career development (e.g., certifications, seminars, courses, annual conferences, mentorship, etc.)
The university and the region

VCU is a public research university unlike any other, dedicated to serving the needs of students and patients. Inclusion is our heartbeat and we tackle difficult challenges others can't or won't. We're home to creativity, teaching, discovery and healing. Our location in the heart of downtown Richmond, Virginia, means the nonstop energy of our city ignites our innovation and provides unlimited opportunities for our students.
About Virginia Commonwealth University

We are the university for Virginia. We know that the unique backgrounds and experiences of the VCU community are what drive the university forward. Together, we're forging a future that is built by us. Here, artists and engineers, doctors and designers come together to reimagine the human experience and tackle the problems of tomorrow.

VCU dates to 1838 with the formation of the Medical Department of Hampden-Sydney College, whose mission was to educate physicians in central Virginia and which was later renamed Medical College of Virginia. In 1968, Richmond Professional Institute merged with the Medical College of Virginia to become what is now known as Virginia Commonwealth University.

Located in downtown Richmond, the state capital of Virginia, VCU enrolls more than 28,000 students in more than 200 degree and certificate programs across its urban campuses: the downtown Monroe Park and MCV campuses in Richmond; the Rice Rivers Center in Charles City, Virginia; satellite locations in Fairfax, Virginia, and Abingdon, Virginia; and a campus in Doha, Qatar, for the School of the Arts.

Ignited by the energy of the city, we're ready to lead industries - or disrupt them. We seek out the unexpected, the experimental, the never-been-tried. VCU is designated as a research university with very high research activity by the Carnegie Foundation, garnering more than $500 million in sponsored research from federal and other agencies in FY2024. The National Science Foundation ranked VCU among the top 50 public research universities in the country, and we are one of only 69 public universities nationwide to be designated by the Carnegie Foundation as "Community Engaged" with "Very High Research Activity."

This research enterprise, and the influence of having one of the nation's top-ranked public graduate arts schools, ensures students receive unique educational experiences that equip them with a creative mindset that sets them apart.

VCU's contributions in talent, innovation and entrepreneurialism, regional stewardship and local culture shape the economic impact and overall quality of life in the region. VCU as a whole generates more than $9 billion in economic activity. It is the largest employer in Richmond with more than 26,000 employees at VCU and VCU Health, and it supports approximately 58,000 jobs in Virginia. In addition, Virginia classifies VCU with a Tier III status - the highest possible status for universities and colleges - allowing VCU more flexibility in managing its operations to implement best practices and streamline processes. To learn about VCU's finances, visit about.finance.vcu.edu.

INSIGHT into Diversity magazine has named us a Diversity Champion six times in a row as part of its annual Higher Education Excellence in Diversity Awards.

VCU's mission drives us to remain dedicated to the success and well-being of our students, patients, faculty, staff and community.

Welcome to VCU. A world unlike any other.

About Richmond, Virginia

As the commonwealth's capital, Richmond, Virginia, offers a vibrant mix of history, culture and real-world opportunities. Distinct neighborhoods, cozy restaurants and cafes and quaint local markets give the city an intimate feel, but theaters, galleries, music festivals, sports attractions and a steady stream of annual events bring RVA - as locals call the region - to life. Established in 1780, its rich history can be seen in the architecture, the Capitol grounds and the cobblestone streets around the city. With the historic James River and 600 acres of parks bordering it, bike trails, wineries, breweries, a flourishing arts, entertainment and restaurant scene (Food and Wine called Richmond a "culinary powerhouse") and affordable suburbs, this small city punches well above its weight in terms of attractions and buzz. In fact, Travel + Leisure named Richmond the best place to live in Virginia in 2023 and Southern Living named Richmond one of the 20 best cities to live in the South in 2024.

Richmond's location in the middle of the state allows for day or weekend trips to the beach, the Blue Ridge Mountains or Virginia's many wineries. It's within a two-hour drive of Washington, D.C., and a multitude of excellent institutions of higher education. The Richmond metropolitan area is also home to several Fortune 500 companies, a broad base of financial companies, hospitals and media firms, high-tech manufacturing companies and state and local government agencies. Entrepreneurs and artists put down roots in Richmond, and Thrillist named it one of the best U.S. cities for creatives in 2022.

Beyond Richmond, CNBC has named Virginia as the No. 1 state in the country to do business six times since the study began in 2007. It has accomplished this by bringing in billions in capital investment and thousands of new jobs; investing in education; expanding access to quality health care for all; making sure everyone has access to opportunity; and more. Business Facilities magazine named Virginia the 2024 State of the Year. Suffice to say, Virginia is full of growth and opportunity, making it the perfect location for a university determined to erase barriers and provide students with robust learning experiences that will make them unstoppable.

Virginia Commonwealth University is an equal opportunity, affirmative action university providing access to education and employment without regard to race, color, religion, national origin, age, sex, political affiliation, veteran status, genetic information, sexual orientation, gender identity, gender expression, or disability.

FLSA
University Employee

Job FTE
1

Exemption Status
Exempt

Restricted Position
No

E-Class
UF - University Employee FT

Job Category
University Employee

ORP Eligible
Yes

Salary Range
$110,000 - $130,000

Compensation Type
Salaried

Target Hire Date
5/12/2025

Contact Information for Candidates

Documents Needed to Apply
Resume required Cover Letter required

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