Manager, FETM JML/AR
Apply NowCompany: Estee Lauder Companies
Location: New York, NY 10025
Description:
The Este Lauder Companies Inc. is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company's products are sold in approximately 150 countries and territories under brand names including: Este Lauder, Aramis, Clinique, Lab Series, Origins, M A C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frdric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
Description
The Field Executive Training Manager helps Field employees cultivate their training skills and knowledge. They provide complete training to the Field on brand product, artistry and services in order to prepare the Field to deliver brand education. In addition, the Field Executive Training Manager will evaluate the Field's expertise through certification process to oversee training quality for the brand. The Field Executive Training Manager will deliver advanced specialized brand trainings and Seminars, as needed to drive Retail Sales. Train Brand Cluster Field Executives/ ELC Portfolio Field on content and delivery of the Education and FETM-led Seminars. Evaluate instructor-led training effectiveness of Brand Cluster Field Executives/ ELC Portfolio Field and provide development feedback to their supervisor as part of the Performance Management plan.
Responsibilities
Create a quarterly training plan that aligns Field training needs with business goals and budget.
Teach Field Executives (All Markets) skills such as product expertise, artistry, application and service experiences.
Train Field Executives (All Markets) through meetings and on-the-job training to deliver education content created by the brand for all channels and target students.
Train Field Executive & Trainers on content and delivery of instructor-led Seminars.
Evaluate instructor-led training effectiveness of Field Executive & Trainer and provide development feedback to their supervisor as part of the Performance Management plan.
Train new hires as well as help veteran employees improve upon existing skills in areas of brand education.
Assess Field's training effectives to ensure incorporation of taught skills and techniques into field coaching and training.
Conducts specialized brand trainings for POS staff, as needed.
Stay abreast of new trends and training tools in employee development
Develop and deliver educational content across diverse virtual and analog platforms to ensure engagement and comprehension for a wide range of learners.
Develop and deliver engaging and impactful live and virtual events for talent and customers.
Provide support for new store and counter openings onboarding new teams with immersive brand education and effective customer engagement.
Use creative critical thinking skills to solve problems, innovate and evolve events and their delivery.
Qualifications
Strong presentation, facilitation, and communication skills (verbal & written).
Expertise in training content (product, artistry, service) with the ability to demonstrate skills.
Strong assessment, organizational, and administrative abilities, including budget management.
Proficiency in Excel and PowerPoint.
Experience in developing and delivering educational content to diverse audiences.
Comfortable in customer-facing roles (live & virtual).
Proven ability to collaborate with senior management and stakeholders.
Pay Range:
The anticipated base salary range for this position is $85,000.00 to $139,600.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.
In addition, The Este Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company
Equal Opportunity Employer
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.
Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.
Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law
Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.
Description
The Field Executive Training Manager helps Field employees cultivate their training skills and knowledge. They provide complete training to the Field on brand product, artistry and services in order to prepare the Field to deliver brand education. In addition, the Field Executive Training Manager will evaluate the Field's expertise through certification process to oversee training quality for the brand. The Field Executive Training Manager will deliver advanced specialized brand trainings and Seminars, as needed to drive Retail Sales. Train Brand Cluster Field Executives/ ELC Portfolio Field on content and delivery of the Education and FETM-led Seminars. Evaluate instructor-led training effectiveness of Brand Cluster Field Executives/ ELC Portfolio Field and provide development feedback to their supervisor as part of the Performance Management plan.
Responsibilities
Create a quarterly training plan that aligns Field training needs with business goals and budget.
Teach Field Executives (All Markets) skills such as product expertise, artistry, application and service experiences.
Train Field Executives (All Markets) through meetings and on-the-job training to deliver education content created by the brand for all channels and target students.
Train Field Executive & Trainers on content and delivery of instructor-led Seminars.
Evaluate instructor-led training effectiveness of Field Executive & Trainer and provide development feedback to their supervisor as part of the Performance Management plan.
Train new hires as well as help veteran employees improve upon existing skills in areas of brand education.
Assess Field's training effectives to ensure incorporation of taught skills and techniques into field coaching and training.
Conducts specialized brand trainings for POS staff, as needed.
Stay abreast of new trends and training tools in employee development
Develop and deliver educational content across diverse virtual and analog platforms to ensure engagement and comprehension for a wide range of learners.
Develop and deliver engaging and impactful live and virtual events for talent and customers.
Provide support for new store and counter openings onboarding new teams with immersive brand education and effective customer engagement.
Use creative critical thinking skills to solve problems, innovate and evolve events and their delivery.
Qualifications
Strong presentation, facilitation, and communication skills (verbal & written).
Expertise in training content (product, artistry, service) with the ability to demonstrate skills.
Strong assessment, organizational, and administrative abilities, including budget management.
Proficiency in Excel and PowerPoint.
Experience in developing and delivering educational content to diverse audiences.
Comfortable in customer-facing roles (live & virtual).
Proven ability to collaborate with senior management and stakeholders.
Pay Range:
The anticipated base salary range for this position is $85,000.00 to $139,600.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.
In addition, The Este Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company
Equal Opportunity Employer
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.
Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.
Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law
Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.