Manager, Home Equity Closing

We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America's most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we'll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

The Manager of Home Equity Closing will be responsible for training, developing, and guiding the closing team. The Closing Manager will direct the daily work and production of the Closing team, ensuring a high level of quality service to members, accuracy, and timeliness in all loan transactions. This role is key in providing coaching and development for the team.

S3 STAR Values:

• Service
• Teamwork
• Attitude
• Results

Location: Hybrid in the Columbia, MD office.

TOP JOB RESPONSIBILITIES:

• Ensure the assignment and completion of daily closing and post-closing department work.
• Ensures the effective training, development, and coaching of department staff to meet expectations and service levels.
• Responsible for administrative duties including approving timecards, reviewing leave requests, and maintaining rotation for staff.
• Develops methods, procedures, and resources to improve effectiveness and efficiency.
• Resolve closing escalations and member service issues.

Other responsibilities and opportunities:

• Review Surveys and member feedback to develop and implement action plans.
• Facilitate relationship meetings with external vendors, Partners and S3 leadership.
• Demonstrates exceptional service in all transactions.
• Plan and lead regular department meetings.
• Additional job-related projects and duties as assigned by management.

CORE COMPETENCIES:

• Knows the Business
• Coaches and Develops
• Manages Performance
• Practices Accountability
• Fosters Engagement

QUALIFICATIONS & SKILLS:

• 4 years of work experience in the banking or credit union industry.
• 3 years of management experience required.
• Positive attitude and team oriented.
• Strong communication skills, both verbal and written.
• Ability to manage competing priorities.
• Proven ability to lead and influence.
• Ability to excel in a fast paced and changing environment.
• Ability to work flexible hours.

PERKS AND BENEFITS:

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program
• Salary commensurate with experience with an expected range of $75,000 - $95,000/annually.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status."

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Occasionally: Facilitate meetings; speak to groups.

Frequently: Effectively communicate verbally and in writing. Comprehend materials and follow instructions.

Constantly: Works independently, little supervision needed. Compile, copy and compare information. Analyze and compute information. Problem solving and critical thinking. Exercise good judgement/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize. Motivate, lead, influence and collaborate with others both internally and externally. Handle confidential/sensitive information. Exhibit excellent customer service skills.

Physical Requirements-

Occasionally: Use hand/fingers to handle and feel.

Constantly: Sit- Remaining in a seated position for long periods of time. Use hands/fingers for repetitive keyboard & hand motion. Speak coherently.

Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.

Internal/External Interaction- Occurs occasionally with periods of high volume.