Manager, IT Infrastructure
Apply NowCompany: The Pampered Chef
Location: Addison, IL 60101
Description:
About Pampered Chef:
Established in 1980 by Doris Christopher, Pampered Chef is a global marketing enterprise and a proud Berkshire Hathaway company since 2002. We develop a multi-purpose, high-quality and unique kitchen product line that includes time-saving kitchen tools, cookware, cutlery, stoneware, and pantry products serving millions of customers around the world. We support a large network of independent consultants with their direct sales efforts in addition to our corporate ecommerce business. We celebrate the power that mealtimes have to become something more: a way to transform relationships, share stories, create traditions, and build happier and richer lives. But, with today's expectations, we know finding the mealtime win can be difficult. We're here to help bridge that gap between the ideal mealtime and the realities of today. We do this through our distinctive, high-quality kitchen tools, parties that show you how to make delicious, timesaving recipes, and the opportunity to join our supportive international community of more than 50,000 consultants. Pampered Chef is committed to providing a workplace where coworkers can do their best work, whether at home or in our Addison office location. This role will have the opportunity to work collaboratively, both in our Addison office and virtually, with leaders, and cross-functional partners to measure, test, learn, and improve our customers' mealtime journey.
Purpose of the Role:
Responsible for overseeing and managing the organization's IT infrastructure, ensuring its reliability, scalability and security. This role involves strategic planning to align IT infrastructure with business objectives, leading and mentoring a team of IT professional, and managing budgets for infrastructure projects. The manager evaluates current systems, identifies areas for improvement, and oversees the implementation of new technologies and upgrades. Additionally, they ensure that the infrastructure meets performance and security standards, handle vendor relationships, and negotiate contracts for hardware and services.
Responsibilities:
Knowledge, Skills, and Abilities:
Measures of Success:
Education and Experience:
Compensation, Benefits, and Logistics:
The anticipated salary range for this position is $135k - $150k annually depending on experience and qualifications.
This role is eligible for performance-based bonus based on individual and company performance.
This position includes a comprehensive benefits package, which includes:
Pampered Chef currently follows a hybrid schedule at the headquartered office in Addison, IL. The expectation is for employees to be in the office Tuesday, Wednesday, and Thursday every week.
Equal Opportunity Employer: Pampered Chef is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Established in 1980 by Doris Christopher, Pampered Chef is a global marketing enterprise and a proud Berkshire Hathaway company since 2002. We develop a multi-purpose, high-quality and unique kitchen product line that includes time-saving kitchen tools, cookware, cutlery, stoneware, and pantry products serving millions of customers around the world. We support a large network of independent consultants with their direct sales efforts in addition to our corporate ecommerce business. We celebrate the power that mealtimes have to become something more: a way to transform relationships, share stories, create traditions, and build happier and richer lives. But, with today's expectations, we know finding the mealtime win can be difficult. We're here to help bridge that gap between the ideal mealtime and the realities of today. We do this through our distinctive, high-quality kitchen tools, parties that show you how to make delicious, timesaving recipes, and the opportunity to join our supportive international community of more than 50,000 consultants. Pampered Chef is committed to providing a workplace where coworkers can do their best work, whether at home or in our Addison office location. This role will have the opportunity to work collaboratively, both in our Addison office and virtually, with leaders, and cross-functional partners to measure, test, learn, and improve our customers' mealtime journey.
Purpose of the Role:
Responsible for overseeing and managing the organization's IT infrastructure, ensuring its reliability, scalability and security. This role involves strategic planning to align IT infrastructure with business objectives, leading and mentoring a team of IT professional, and managing budgets for infrastructure projects. The manager evaluates current systems, identifies areas for improvement, and oversees the implementation of new technologies and upgrades. Additionally, they ensure that the infrastructure meets performance and security standards, handle vendor relationships, and negotiate contracts for hardware and services.
Responsibilities:
- Responsible for developing and maintaining a secure, high-availability, high-performance, scalable infrastructure through design, recommendation, implementation and remediation of network and systems hardware, software, services and processes. Works with a sense of urgency to ensure that issues and opportunities are proactively considered and addressed.
- Possesses expert knowledge of key hardware and software systems outlined in the "Knowledge, Skills, Abilities" section below, with the ability to provide hands-on management, support and backup. Experience with the implementation of hybrid co-hosted and cloud solutions is a must.
- Participates in and leads an incident response team responsible for responding to proactive notification and reactive incidents. Will coordinate with all appropriate teams ensuring that the proper resources are engaged, communicating and productive. Develops, coordinates and publishes root cause analysis documents and ensures that any recommendations are reviewed and implemented as appropriate.
- Provides strategic direction to the Director of Infrastructure on all infrastructure projects through research, participation in meetings and interviews with the appropriate co-workers.
- Works as a part of the IT management team to provide guidance on infrastructure, risk and compliance process improvements using relevant information technologies.
- Sources and manages relationships with strategic vendors. Reviews these relationships on a periodic basis prior to an automatic renewal and before the end of a contracted term to ensure that the most appropriate vendors and rates are used.
- Provides leadership to staff by summarizing performance results, builds professional relationships, enhances their knowledge through training, and communicate effectively to align with the company's needs and environment.
- Responsible for department's capital and budget process that keeps the business functioning within our financial means.
- Performs other miscellaneous duties as assigned.
Knowledge, Skills, and Abilities:
- Windows Server 2019/2022/2025 (Active Directory, DNS, DHCP, Failover Clusters, etc.)
- Linux (RHEL/Amazon Linux) - GFS2/OCFS Clustering a Plus
- Networking - Cisco/Meraki/Palo Alto/F5 Networks/Brocade
- Cloud - AWS/Azure - Infrastructure as Code using Cloud Formation
- Hardware - Pure Storage, Cisco UCS
Measures of Success:
- Availability KPI (specifically around critical system uptime)
- Infrastructure Excellence (all aspects)
- Vulnerability Management KPI (Cloud, Linux, Windows Server)
Education and Experience:
- Ideally, the candidate will have a bachelor's degree in computer science or related discipline or 7 years of experience in the technology field.
- Minimum of 5 years of experience in a Sr. Systems/Network role with focus on the Windows, Linux and Networking stacks.
- Minimum of 3 years of experience leading and supporting teams.
- Minimum of 3 years of managing Microsoft 365 tenants and services.
Compensation, Benefits, and Logistics:
The anticipated salary range for this position is $135k - $150k annually depending on experience and qualifications.
This role is eligible for performance-based bonus based on individual and company performance.
This position includes a comprehensive benefits package, which includes:
- Medical, dental and vision insurance
- Company-paid life insurance with additional voluntary coverage options
- Disability insurance
- Additional voluntary benefits
- 401k match
- Flex PTO
- Paid Parental leave
- 30%+ discount on Pampered Chef Products and product giveaways
- FREE onsite fitness center and sports court
- Premium Care.com membership
- Hybrid work environment
Pampered Chef currently follows a hybrid schedule at the headquartered office in Addison, IL. The expectation is for employees to be in the office Tuesday, Wednesday, and Thursday every week.
Equal Opportunity Employer: Pampered Chef is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or protected veteran status.