Manager, Logistics

SignResource is the premier full-service manufacturer of signage and identity solutions and the U.S. leader in LED applications for corporate identification programs. For over 50 years, SignResource has served its national and regional clients from coast to coast.

Position Summary:

The Logistics Manager is responsible for the most effective planning and management of SignResource logistics to ensure timely shipping, deliveries, reduce freight costs, and increase customer satisfaction.

Essential Functions / Job Responsibilities:

• Develop and implement operational strategies to optimize efficiency and reduce costs.
• Responsible for staffing, scheduling, and managing the logistics teams in CA and TN.
• Develop innovative programs to continuously improve cost, quality, and service.
• Identify and develop working relationships with third party carriers to secure full truckload or LTL coverage of freight.
• Work with SignResource resources and customers to ensure success in meeting customer shipping needs.
• Manage, develop, document, and implement standardized logistic processes to minimize freight damage and warranties.
• Represent an understanding of current market conditions and business needs to effectively negotiate competitive rates with carriers.
• Prioritize work based on customer and operational needs.
• Responsible for tracking and tracing loads enroute, schedule for pick-up, and delivery status.
• Handle complaints concerning billing and delivery status and refer complaints of service failures to designated provider for investigation.
• Coordinate the designated carrier-to-customer pick-up with time of pick-up, delivery, and special instructions as directed by the customer.
• Maintains a good working relationship with customers by responding to & filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email.
• Work with freight carriers to drive cost savings for the business while increasing SignResource service performance with the customer.
• Continually seek ways to improve transportation service to customers.

Minimum Qualifications / Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least 5 years of logistics management experience
• Proficiency in Microsoft Word and Excel
• Customer support experience
• Logical thinking ability
• Excellent written and verbal communication skills
• Ability to perform duties with limited supervision
• Ability to multi-task in a fast-paced environment
• Ability and desire to work in a team environment
• Manufacturing experience a plus
• Qualified individuals must be able to perform all the essential duties of this position with or without accommodation, so long as the accommodation does not cause undue hardship. This is not intended to be a comprehensive list of all tasks and duties, which may differ from time to time depending on the business unit and the needs of the company.
  
  Your employment is "at will." This means that your employment is for no specific term and that your employment may be terminated with or without cause and with or without notice either at your option or at the option of the Company. This also means that the terms and conditions of your employment may be changed with or without cause and with or without notice, including, but not limited to, demotion, promotion, transfer, compensation, benefits, duties, and location of work.
  
  Royston Group is an Equal Opportunity Employer M/F/Vets/Disability