Manager, Machine Learning Engineering
Apply NowCompany: Apple
Location: Austin, TX 78745
Description:
Summary
At Apple, groundbreaking ideas transform into revolutionary products, services, and customer experiences. The AppleCare Technologies Engineering team is pioneering the future of customer support through advanced machine learning solutions. We're seeking a visionary Engineering Manager to lead our Machine Learning Rapid Prototyping team, where you'll drive innovation at the intersection of AI and customer experience. Join us in shaping the future of AppleCare through pioneering ML technologies and transformative solutions.
Description
Lead a dynamic cross-functional team in developing and validating innovative machine learning solutions for AppleCare. You will oversee rapid prototyping initiatives, evaluate emerging ML technologies, and transform complex business challenges into feasible solutions while maintaining Apple's high standards for quality and innovation.
Key responsibilities:
Develop and drive strategic direction for ML rapid prototyping initiatives, evaluating emerging technologies including generative AI and knowledge graphs
Lead and inspire a cross-functional team of ML engineers, data scientists, data engineers, QA specialists, and engineering project managers
Partner with business collaborators to identify, prioritize, and validate ML opportunities
Champion ML standard methodologies including responsible AI development, model governance, and quality assurance
Oversee the full lifecycle of ML proof-of-concepts, from ideation through validation and handoff
Collaborate with engineering teams to ensure successful transition of validated solutions into production
Communicate ML initiatives, outcomes, and insights to senior leadership
Engage as a key member of the AppleCare Technologies Engineering Leadership team
At Apple, groundbreaking ideas transform into revolutionary products, services, and customer experiences. The AppleCare Technologies Engineering team is pioneering the future of customer support through advanced machine learning solutions. We're seeking a visionary Engineering Manager to lead our Machine Learning Rapid Prototyping team, where you'll drive innovation at the intersection of AI and customer experience. Join us in shaping the future of AppleCare through pioneering ML technologies and transformative solutions.
Description
Lead a dynamic cross-functional team in developing and validating innovative machine learning solutions for AppleCare. You will oversee rapid prototyping initiatives, evaluate emerging ML technologies, and transform complex business challenges into feasible solutions while maintaining Apple's high standards for quality and innovation.
Key responsibilities:
Develop and drive strategic direction for ML rapid prototyping initiatives, evaluating emerging technologies including generative AI and knowledge graphs
Lead and inspire a cross-functional team of ML engineers, data scientists, data engineers, QA specialists, and engineering project managers
Partner with business collaborators to identify, prioritize, and validate ML opportunities
Champion ML standard methodologies including responsible AI development, model governance, and quality assurance
Oversee the full lifecycle of ML proof-of-concepts, from ideation through validation and handoff
Collaborate with engineering teams to ensure successful transition of validated solutions into production
Communicate ML initiatives, outcomes, and insights to senior leadership
Engage as a key member of the AppleCare Technologies Engineering Leadership team