Manager, Mass Accounts

Job Description
The Manager works directly with the sales team to ensure the item set up and asset delivery to retailers is fully executed. The main goal is meeting retailer deadlines and accuracy of information communicated internally and externally.

As a manager you are responsible for working with the Sales team to assist with asset creation and curation of product information for retailers selling tools.

The Manager works with internal stakeholders to ensure communication and processes are working effectively. Works directly with Order Management to ensure correct item numbers are shipping and Brand Strategy/BCI Teams that item set up and asset information is correct/meets retailer guidelines. Shares best practices and works with internal teams to outline, document and improve processes. Sales Coordinator is responsible for item set up and asset delivery for GameStop, Hobby Channel, Regional and Distribution Customers.

ESSENTIAL JOB FUNCTIONS

As a Manager, Mass Accounts your job duties will include, but not be limited to:

Item and Asset Set Up

• Establishes as the Administer of Bandai Namco to the retailers and is responsible for maintaining the retailer interface websites and systems.
• Seeks out and meets all retailer deadlines for retailer item set up and asset delivery.
• Uses internal tools and applications to set up items and assets in retailer systems/websites.
• Fills out, ensures accuracy and communicates any manual set item and asset set up forms required by retailers.
• Maintains outside applications like Salsify to support item and asset set up and ongoing maintenance.
• Works with 3rd party set up companies like Certus Motus or OMG to ensure they have accurate item and asset set up information.

Development of Retailer Selling Tools

• Works closely with Sales Director/NAM to develop retailer selling tools and decks.
• Ensures accuracy of product information and assets.
• Aids in design of selling tools in MS applications.
• Works with Brand Strategy to ensure product information and assets are updated and accurate.

Process Deliver, Ownership and Training

• Ensure the processing of receiving and communicating item set and asset delivery is accurate and efficient.
• Work with brand strategy to ensure process implementation and suggest improvements.
• Communicate with Order Management to confirm accuracy of items shipping to retailers.
• Aid with training for Sales Team members on process, tools and applications.

Experience and Skills
Accuracy -

Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.

Reliability -

Consistently dependable in meeting work expectations; keeps commitments.

Judgment -

Makes reasonable and defensible decisions based on relevant information.

Loyalty -

Keeps confidential company information; follows company policies; seeks management approval when necessary; reports violations of company policies.

Communication -

Writes and speaks with accuracy and sensitivity; outlines timing when conveying information; and respects different communication styles.

JOB-SPECIFIC SKILLS

Attention to Detail -

Accomplish work tasks through concern for all areas involved, no matter how small the detail.

Computer and Application Usage -

The ability to use a WINDOWS-based computer for MS Office Suite business applications such as Word, Excel and PowerPoint. Understanding of how to navigate and master retailer websites and other outside applications to support item set up and assets.

Problem Solving -

Able to gather and interpret data to solve job-related problems; able to distinguish between causes and symptoms of problems to find viable solutions; able to work with others to collaborate on solving problems.

Monitoring and Control -

The ability to scrutinize or systematically check work activities and direct changes.

Simple Math -

Ability to use addition, subtraction, multiplication and division for common applications such as measuring, recording and converting data.

JOB REQUIREMENTS

EDUCATIONAL REQUIREMENTS

• Bachelor's degree required from four-year college or university or equivalent in any related field.
• MBA preferred but not required.

REQUIRED WORK EXPERIENCE

• At least three years of supporting a sales organization or retailer merchant team in sales support or associate buying experience in a fast-paced, high volume, owner operator environment.
• Must have experience working cross functionally with the ability to problem solve and resolve customer and internal issues.
• Experience working with ERP systems and outside applications.
• Intermediate to advance proficiency in MS Office suites.
• Must have strong research and problem-solving abilities.
• Extreme attention to detail.
• Accurate data entry skills.
• Highly organized.
• Good analytical skills.
• Ability to work independently and excel with minimal supervision.

MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS

WORK ENVIRONMENT

White-collar office environment.

WORKPLACE TEMPERATURE

Typical office.

WORK CONDITIONS

Office environment.

NOISE LEVEL

Mild.

PHYSICAL SIGHT

Able to read both hardcopy and computer-based text.

LIFTING

Occasional lifting of up to 15 pounds.

PHYSICAL REQUIREMENTS

TRAVEL

Travel by car and air.

Job Benefits
Medical, Dental, Vision, and 401K