Manager, Medicare Inside Sales

Grounded by a compelling mission, core values, and compassion for people, CDPHP and its family of companies offer a strong foundation for a rewarding career. Established in 1984, CDPHP is a physician-founded, member-focused, and community-based not-for-profit health plan that offers high-quality affordable health insurance to members throughout New York. The company values people, quality, innovation, and community, and its corporate culture supports those values wholeheartedly. CDPHP is committed to fostering a culture of belonging and takes a wholistic approach to diversity, equity, and inclusion. At CDPHP, the employees have a voice and are encouraged to make an impact at both the company and community levels through engagement and volunteer opportunities. CDPHP invests in employees who share these values and invites you to be a part of that experience.

The Manager, Medicare Sales, will be responsible for direct oversight of all Individual Medicare Inside sales and retention activities including responsibility for performance of the telesales distribution channel and ensuring regulatory compliance for all established Medicare and CDPHP policies and procedures. The position will implement the sales activities needed to meet established sales and retention goals for all individual Medicare products. The Manager Medicare Inside Sales will also provide supervision to the Team Lead, Medicare Sales ensuring successful operation of all Medicare call centers.

Qualifications:

• High school diploma or GED required, associates degree preferred.
• Minimum two years management/supervisory experience in sales/marketing and or Call Center experience utilizing phone agents, is required.
• Experience with Medicare or health insurance strongly preferred.
• NYS Life, Accident, and Health Insurance license required or secured within 90 days or employment.
• Demonstrated ability to motivate and coach sales teams for success is required.
• Demonstrated ability to develop a training plan is required.
• Demonstrated ability to direct inside/phone sales is required.
• Demonstrated ability to make proactive recommendations regarding new products/marketplace conditions is required.
• Strong verbal and written communication skills including the ability to develop department policies, procedures and guideline.
• Strong planning and organizational skills are required.
• Knowledge of Medicare products strongly preferred.
• Strong working knowledge of Microsoft Word required. Microsoft Excel preferred. Experience with a computer-based documentation system or customer relationship management (CRM) software to track inquiries received is preferred.
• Ability to apply problem solving and time management methodology to organization problems is required.
• Demonstrated public speaking ability required.
• Demonstrated ability to effectively communicate with external and internal contacts both verbally and in written correspondence.
• Strong attention to detail and capability to monitor productivity and quality standards.

CDPHP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. In addition to cash compensation, CDPHP employees may be eligible for an incentive payment, a discretionary cash reward based on employee and company performance. Some roles may also be eligible for overtime pay.

CDPHP compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes award-winning health care coverage, health care dollars, a generous paid time off allowance, employee assistance programs, flexible work environment, and much more. Learn about all CDPHP employee benefits at https://www.cdphp.com/about-us/jobs/benefits.

As an Equal Opportunity / Affirmative Action Employer, CDPHP will not discriminate in its employment practices on the basis of race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, protected veterans status, or any other characteristics protected under applicable law. To that end, all qualified applicants will receive consideration for employment without regard to any such protected status.

CDPHP and its family of companies include subsidiaries Strategic Solutions Management Consultants (SSMC), Practice Support Services (PSS), and ConnectRx Services, LLC.