Manager of EMS Transport Services

Position Overview:

The Director of EMS Operations oversees daily operations of the UNC Health Appalachian Specialty Care Transport Program, reporting to the Chief Nursing Officer and Medical Director. Responsibilities include managing clinical standards, education, quality, and community relations. The role requires expertise in critical care transport, leadership, and strong interpersonal skills. The director ensures staff training and certifications meet or exceed standards, tracks quality data, and collaborates with medical directors to improve clinical outcomes. They also work closely with leadership to enhance clinical, operational, and financial results. The director fosters a compassionate, respectful environment and adheres to organizational policies, promoting a healthy work culture and excellent patient care.

Compensation is commensurate upon education, experience, certification, and internal equity. Hiring compensation range starts from $84,000.00 annually.

The Perks and Benefits:

• Collaborative environment: Work alongside dedicated healthcare professionals who share a passion for delivering high-quality care.
• Professional development: We offer ongoing training and opportunities for career advancement, including tuition reimbursement and participation in our progressive Career Pathways Program.
• Impactful work: Help ensure patient safety and contribute directly to positive patient outcomes in our community.
• Location perks: Boone, North Carolina, located in the beautiful Blue Ridge Mountains, offers exceptional outdoor activities like biking, hiking, kayaking, skiing, and more. Enjoy great shopping, fine dining, breweries, wineries, and cultural attractions in Boone, Blowing Rock, and Linville.
• Top-tier community: Boone boasts a top-rated North Carolina public school system and is home to Appalachian State University. Recognized as a top destination by Forbes, Southern Living, and Niche, Boone is ideal for families, professionals, and retirees alike.
• Compensation is commensurate upon education & experience - range is $84,000.00 annually or more (depending on education & experience). Benefits begin the first of the month following 60 days of employment from the new hire orientation date. This position is a non-exempt position.
• Comprehensive benefits package to include health, dental, and vision insurance as well as HSA.
• Supplemental insurance to include short and long-term disability insurance, accidental insurance, life insurance, hospital indemnity insurance, critical illness insurance, identity theft protection, legal insurance, etc.
• Student loan refinancing benefit and college savings fund as well as tuition reimbursement for qualifying employees.
• 403(b) retirement plan with employer match.
• Paid time off - front-loaded for the first year for qualifying part-time and full-time employees (amount based on status and FTE at the time of hire) - paid time off accrual begins following the first year of employment. Cash out option also available for qualifying employees by meeting specified criteria.
• Paid parental leave - qualifying employees are eligible to use two (2) weeks of paid parental leave anytime during the first six (6) months following the birth or adoption of a child - to be taken consecutively.
• Employee wellness program - Love Your Life - award-winning voluntary wellness program available for UNC Health Appalachian employees. Employees enrolled on the organization's health plan can enroll with our health screening (biometrics and labs) and earn program incentives. Employees who are not enrolled on the organization's health plan can participate in online wellness activities for a chance to earn quarterly prize drawings.
• Employee to Employee (E2E) program - Caring for our own. Employee program that is solely funded by voluntary employee donations. The money is used to financially assist co-workers that are experiencing unexpected financial hardship.
• Additional employee perks include discounted rates for Dollywood, Biltmore, Tweetsie Railroad, etc. (subject to change).

Key Responsibilities:

• Patient Experience: Drives improvements by identifying service gaps and implementing strategies to enhance patient perceptions and satisfaction, collaborating with leadership across departments.
• Quality: Develops strategies to improve clinical outcomes, ensuring evidence-based practices and alignment with quality targets.
• Operational Performance: Manages labor targets, productivity, and budget expenses to ensure effective patient care delivery. Implements process improvements to increase efficiency.
• Collaborative Leadership: Ensures consistent care across services, fosters resource optimization, and drives staff engagement through effective leadership strategies.
• Safety & Compliance: Upholds safety standards and regulatory compliance, including radiation protection and infection control, while maintaining patient privacy and confidentiality.
• Other Responsibilities: Includes human resource management, fiscal oversight, and promoting strong medical staff relations, while ensuring compliance with regulations and continuous process improvement. Fosters a culture of safety and ensures adherence to North Carolina EMS rules.

Position Requirements:

Minimum Education

• Bachelor's degree in Nursing, Health Care Administration, Business Administration, or comparable combination of education and experience preferred. Master's degree required within two years of hire.

Experience

• Five (5) years or more of nursing within a health system or hospital setting required. The ideal candidate will also have experience in EMS field operations. Demonstrated work experience required in leading a service line including but not limited to fiscal management, human capital management, strategic planning and development of service lines, overall operational management of multiple clinical areas, and regulatory compliance.

Required Registration/License/Certification

• North Carolina EMT Basic required, Paramedic preferred

• Unrestricted Nursing License

• One advanced certification in nursing is required within two years of hire. These can include Certified Emergency Nurse (CEN); Critical care Registered Nurse (CCRN); Certified Transport Registered Nurse (CTRN); or Trauma Certified Registered Nurse (CTRN)
• Basic Life Support (BLS) from the American Heart Association is required at the time of hire.
• Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS) from the American Heart Association required.
• Trauma Nursing Core Curriculum (TNCC required within one year of hire

Knowledge, Skills, and Abilities

• Appreciating Others: identifying with and caring about others.

• Customer Focus: anticipating, meeting, and/or exceeding customer needs, wants, and expectations.

• Decision Making: analyzing all aspects of a situation to make consistently sound and timely decisions.

• Planning and Organizing: establishing course of action to ensure that work is completed effectively.

• Problem Solving: defining, analyzing, and diagnosing key components of a problem to formulate a solution.

• Project Management: identifying and overseeing all resources, tasks, systems, and people to obtain results.

• Creativity & Innovation: creating new approaches, designs, processes, technologies, and/or systems to achieve the desired result.

• Diplomacy: effectively and tactfully handling difficult or sensitive issues.

• Interpersonal Skills: effectively communicating, building rapport, and relating well to all kinds of people.

• Goal Orientation:setting, pursuing, and attaining goals, regardless of obstacles or circumstances.

• Influencing Others: personally affecting others actions, decisions, opinions, or thinking.

• Leadership:organizing and influencing people to believe in a vision while creating a sense of purpose and direction.

• Self-Starting:demonstrating initiative and willingness to begin working.

• Negotiation:listening to many points of view and facilitating agreements between two or more parties.

• Personal Accountability:being answerable for personal actions.

• Teamwork:cooperating with others to meet objectives.

• Conflict Management: understanding, addressing, and resolving conflict constructively.

• Continuous Learning: taking initiative to regularly learn new concepts, technologies, and/or methods.

• Employee Development/Coaching: facilitating, supporting, and contributing to the professional growth of others.

• Flexibility: readily modifying, responding, and adapting to change with minimal resistance.

• Resiliency:quickly recovering from adversity.

• Time and Priority Management:prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames.

• Understand Others:understanding the uniqueness and contributions of others.

• Conceptual Thinking: analyzing hypothetical situations, patterns, and/or abstract concepts to formulate connections and new insights.

• Futuristic Thinking: imagining, envisioning, projecting, and/or creating what has not yet been actualized.

Physical Demands

• Occasional stooping, walking, reaching, frequent standing, and constant sitting required. Sedentary physical force is required (exerting up to

• Lifts, positions, pushes, pulls, and/or transfers up to and greater than 50 pounds.

• Manual dexterity and mobility.

• Prolonged, extensive, or considerable sitting/standing/walking.

• Bending, squatting, twisting, and turning.

• Near acuity: ability to see clearly at 20 inches or less.

Working Conditions

• Regularly exposed to the risk of blood-borne diseases.

• Frequently exposed to hazards from electrical/mechanical/power equipment, odorous chemicals and specimens, and unpleasant elements (accident, injury, slippery surfaces, uneven surfaces), etc.

• Subject to irregular hours (days, evenings, nights, weekends, holidays) and emergencies.

• Continuous standing and walking long periods = to or greater than > 5 hours per day.

• Speaking, reading, and writing, expanded > 8 hours per day.

• Exposed to vibration and cramped spaces >8 hours per day.

• Lifts, carries, pushes, and/or pulls >50 lbs.

• Frequently bends, squats, kneels, twists, turns, and reaches.

• Frequently per minute: hand, finger, and wrist repetition and moderate dexterity.

• Exposed to soft voices > 3 feet away.

• Frequently per hour: exposed to close eye work.

• May be exposed to ionizing/non-ionizing radiation exposure, including x-ray and microwave.

About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."

About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.