Manager of ERP & Business Systems

Job Description

SUMMARY:

National Heritage Academies (NHA) is seeking an experienced Manager of ERP & Business Systems to oversee the administration, development, and optimization of Oracle Cloud Fusion HCM/ERP/EPM and OnBase document management systems.

This role requires strong organizational skills and the ability to manage multiple priorities while driving key initiatives. The ideal candidate will foster a collaborative team culture that promotes cooperation, problem-solving, and accountability. A strong background in enterprise applications, managed services oversight, and change management is essential.

COMPANY INFORMATION:

National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.

DUTIES AND RESPONSIBILITIES:

• Lead a technical team to provide the administration and technical oversight for Oracle Cloud Fusion HCM/ERP/HCM and OnBase, based on NHA's strategic direction.
• Manage vendor relationships and service providers, ensuring contract compliance and system reliability.
• Develop and communicate clear priorities, ensuring alignment between IT, business stakeholders, and vendors.
• Oversee OnBase document management solutions, including workflows, user access, security, and system enhancements.
• Ensure the stability, security, and scalability of ERP and document management systems.
• Collaborate and build strong relationships with vendors to maximize system functionality and performance.
• Own and drive key business applications, maintaining a product ownership mindset and a strong understanding of the Software Development Lifecycle.
• Manage technology budgets, ensuring cost-effective decision-making and efficient allocation of resources.
• Create and implement a training plan for direct reports, ensuring effective onboarding, continuous learning, and growth.
• Develop and deliver clear, audience-specific communication materials, adapting technical details based on the needs of peers, end users, and leadership.
• Support system change management efforts across the organization, ensuring smooth adoption of system updates and new processes.
• Leverage Agile methodologies where appropriate to organize projects using Epic/Feature/User Story structures.

QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent experience preferred.
• 5+ years of proven experience managing technical teams and enterprise applications, ERP, or document management systems.
• Familiarity with Oracle products, including Cloud Fusion HCM/ERP/EPM, or similar enterprise solutions.
• Vendor management expertise, including oversight of Managed Services contracts and external support teams.
• Process optimization, system ownership, and change management experience.
• Ability to manage competing priorities, ensuring smooth service delivery while advancing key projects.
• Familiarity with Agile methodologies, including Epic/Feature/User Story structures for project execution.
• Strong customer support and service delivery mindset, with a focus on user experience and stakeholder satisfaction.
• Experience with OnBase workflows, automation, and document lifecycle management is preferred.
• Knowledge of IT governance, compliance, and risk management is preferred.
• Understanding of SQL, reporting tools, and workflow automation to optimize system functionality is preferred.
• Technology budget management experience within an IT organization is preferred.

This is an in-person position at our NHA Service Center located at 3850 Broadmoor Ave., Grand Rapids, MI.

Please click here to learn more about our core values.