Manager of Inside Sales Engineers

Carrier Enterprise Southeast currently has an exciting opportunity for a Manager of Inside Commercial Sales Plan and Spec

Carrier Enterprise (CE) is a national distributor of residential and lightg, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs

Plan and Spec Manager - Commercial

Job responsibilities:

• Responsible for managing the Commercial Inside Sales Plan & Spec (P&S) team.
• Ensuring the P&S inside sales team provides high customer service standards, answering calls and e-mails, customer sales support, timely response to quote requests and additional support as needed.
• Managing the P&S Sales team's performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service excellence is the standard.
• Provide high standards of ongoing product training so the P&S Sales team possess the above-mentioned knowledge to add value to our customers. Including training on the various software platforms that are utilized to accurately and professionally serve our customers.
• Observe the P&S Sales team's performance accurately quoting jobs, response times, call quality and provide coaching and feedback.

The Plan & Spec manager is responsible for the following:

• Supervise staff, organize, assign, and monitor work process
• Develop and deliver training and education programs for the P&S team as needed
• Develop strong working relationships with supporting teams
• Develop working relationships with key customers as needed
• Partner with regional sales leadership to support sales objectives and goals
• Provide job-specific information and support to customers and outside sales staff
• Ensure the P&S team provides accurate takeoff and estimates
• Ensure the team promptly addresses requests for quotes
• Maintain job tracking system (Salesforce), report to CML Director, update for sales meetings
• Bid coordination to ensure the team is receiving bids we can quote

Skills and Qualifications:

• Strong equipment knowledge.
• Detail oriented, professional attitude, reliable.
• Ability to work independently and within a team with emphasis on accuracy and timeliness.
• Superior written, oral and presentation skills.
• Proven problem solving, leadership and listening skills.
• The ability to learn product and vendor knowledge quickly and accurately.
• High technical competency with engineering-related subjects.

And here is what you will need to be successful:

• Bachelor's degree (BA) from four-year college or university preferred.
• Distribution, manufacturing, HVAC or related industry sales experience.
• Demonstrated ability to develop and lead a team.
• Must be well organized, detail oriented and be proficient in MS Office applications.
• Must possess the ability to solve problems and multi-task.

Skills and Qualifications:

• Strong equipment knowledge.
• Detail oriented, professional attitude, reliable.
• Ability to work independently and within a team with emphasis on accuracy and timeliness.
• Superior written, oral and presentation skills.
• Proven problem solving, leadership and listening skills.
• The ability to learn product and vendor knowledge quickly and accurately.
• High technical competency with engineering-related subjects.