Manager of Loyalty Partnerships

Overview

One of America's largest retailers is seeking a growth-oriented Manager of Loyalty Partnerships to assist in the management and growth of the benefits suite within a multi-tender loyalty program. Reporting to the Director of Loyalty Operations, this manager will be an integral part of building a robust suite of partners and benefits that drive Member engagement and retention.

Responsibilities

• Assist in the development of a partnership program and monetization model to drive revenue and profit as an independent business unit within the organization
• Develop a partnership strategy that aligns with key loyalty segments to drive engagement and retention across the loyalty portfolio
• Support the development of a partnership program construct within the first 60 to 90 days with a timeline to execute key milestones within the first 1 to 2 years.
• Work with Director of Loyalty Operations and Analytics & Insights teams to deliver executive read outs and stakeholder updates.
• Own the day-to-day management of the Membership & Loyalty benefits suite
• Identify gaps in the Membership & Loyalty benefits suite and collaborate with Business Development, Operations, and Marketing teams to assess and prioritize 3P solutions
• Collaborate with existing partners to craft multi-tiered Member-Only offers and experiences
• Oversee brand governance in Partner-driven marketing assets
• Collaborate with cross-functional marketing teams to drive Member engagement through Partner-driven promotions and campaigns
• Secure competitive evergreen and limited time offers or experiences based on Member insights and industry trends
• Forecast, measure, and report on results for co-branded marketing campaigns

Requirements

• Hybrid Role; ability to commute to the Downtown Chicago or Lincolnshire Offices 20-40% of the time
• Bachelor's Degree in a relevant field (Marketing, Sales, Communications, Advertising, etc.)
• 3-5 Years of relevant experience (Marketing, Operations, Project Management, etc.)
• Highly collaborative, and results-driven
• Proven track record executing short and long-term KPIs at a large enterprise or agency
• Strong understanding of marketing and promotions foundations, systems, and processes
• Strong analytical, presentation, and communication skills
• Experience establishing and maintaining relationships with all levels within an organization
• Project Management competencies are a plus
• Willing to travel up to 10% of the time