Manager of Network & Telecom

Job Description
Position SummaryThe Manager, Network & Telecom is responsible for leading the design, implementation, and continuous improvement of Empower Pharmacy's network and telecommunications systems. This role ensures reliable connectivity, high availability, and security while aligning with operational needs and the industry's best practices. By driving innovation, fostering collaboration, and ensuring quality service, the Manager enhances the organization's Information Technology (IT) infrastructure to support excellence in healthcare advocacy.

Duties And Responsibilities

• Oversees network architecture, telecommunications systems, and infrastructure to ensure security, scalability, and optimal performance while leading projects to enhance connectivity, reliability, and uptime.
• Manages network operations, troubleshooting, and support by implementing proactive monitoring, incident response measures, and performance optimization strategies to ensure seamless internal and external communications.
• Collaborates with IT and business stakeholders to implement advanced technology solutions, enhance system capabilities, and align infrastructure with operational needs and industry best practices.
• Develops and enforces robust network security policies to protect data integrity, prevent unauthorized access, and ensure compliance with regulatory requirements and internal security controls.
• Drives innovation in network and telecommunications services by integrating artificial intelligence-driven analytics and automation to enhance decision-making, improve operational efficiency, and proactively resolve potential issues.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge And Skills

• Possesses strong leadership, problem-solving, and technical skills with the ability to optimize network performance and security, along with experience managing cloud-based and on-premises systems.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

Experience and Qualifications

• Requires a minimum of 7 years of experience in network and telecommunications management with expertise in enterprise infrastructure and a proven ability to lead and execute large-scale IT projects.
• Requires a Bachelor's degree in Information Technology, Computer Science, or a related field.
• Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE), or equivalent preferred.

Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making-adept at integrating AI-powered solutions into all workflows.