Manager of Onboarding and Learning

The Manager of Onboarding and Learning designs and executes a seamless and engaging new hire onboarding experience while driving continuous learning and development across all departments at Greenbox. This role ensures that new employees are fully prepared, confident, and equipped for success in their roles while also leading initiatives to enhance skill development and career growth for existing team members. Through a strategic and people-first approach, the Manage of Onboarding and Learning fosters a culture of continuous learning, ensuring employees have the resources and support needed to thrive.

Key Responsibilities:

• New Hire Onboarding - enhances and streamlines the onboarding experience in partnership with Talent Acquisition ensuring new hires feel welcomed and supported while increasing the time to productivity and readiness to their jobs. This includes corporate onboarding as well as department-specific onboarding.
• Learning & Skill Development - designs and executes comprehensive learning and skill development programs, ensuring employees have the training and tools to be successful. This includes building talent density, skills-building workshops, and assessments to determine readiness. Partners with functional heads to identify training gaps and implements targeted development solutions.

Behavioral/Skill Requirements

• Demonstrated ability to analyze complex issues and use sound judgment to evaluate data, can easily draw conclusions, and make recommendations.
• Can easily explore alternative solutions, think creatively, and break down problems to understand their root causes.
• Demonstrated ability to learn from experience, can easily adapt to new situations, and apply lessons learned to achieve success.
• Demonstrated ability to acknowledge mistakes and seek feedback for self-improvement. Is open-minded and explores new ways to approach challenges.
• Prior experience setting goals and delivering quality outcomes. Takes ownership and shows a sense of urgency in reaching objectives, measuring progress, and persistently working to overcome obstacles.
• Demonstrated ability to navigate uncertainty and change, while remaining productive even in unclear situations. Maintains focus and composure even when under pressure. Can quickly shift priorities as needed and find ways to move forward without having all the answers.
• Demonstrated ability to prioritize and understand customer needs, both internal and external customers. Understands how one's actions impact others and makes adjustments to align with team and organizational needs.
• Prior experience building and maintaining strong relationships with a wide range of people, demonstrating an understanding of social cues and adapting communication to different audiences. Balances assertiveness with diplomacy, fostering trust and cooperation.

Education and Functional Experience

• Bachelor's Degree in Leadership, Organizational Development, Learning & Development.
• 15+ years of experience in a professional environment focused on skill development, performance management, and organizational development best practices.
• Experience with LMS platforms, onboarding processes, and leadership development programs.
• Excellent facilitation skills with the ability to adjust approach ensuring skill development across a diverse range of learners.
• Familiar with ADDIE and other adult learning frameworks