Manager of Primary Care

Position Title: Manager of Primary Care

Department: Primary Care Clinic

Reports To: Director of Nursing

Position Code:

27220403

FLSA:

Exempt

ICPA:

Covered

Effective Date:

10/01/2021

Grade:

15

Barrier Crimes:

Covered

OCC:

WC:

RBE:

EHR:

PB:

Purpose of Position:

Provide the administrative oversight for clinical services within the Primary Care and Specialty Care Clinics; Oversee the coordination of case management in support of the Patient Centered Medical Home (PCMH); Provide patient and family focused care, and direct assigned employees while demonstrating leadership through direction, motivation, training, assistance, performance evaluation and corrective action; Provide collaborative leadership across inter-disciplinary teams.

Uphold the organization's vision, mission, and corporate values. Demonstrate understanding of and compliance with organization's policies, procedures, code of conduct and work rules.

Essential Functions:

• Perform leadership functions including selection, scheduling, training, performance management and discipline; Instill passion in assigned staff for NSHC's mission, vision, and values, paying attention to the maintenance of a safe and productive work environment
• Demonstrate personal initiative and accountability while managing the department's budget; Forecast needs, allocate resources and/or take corrective action as necessary
• Review and revise policies and procedures and coordinate with the Chief Nursing Officer to monitor the nursing care; Coordinate with other disciplines to integrate treatment programs
• Monitor the credentialing of all department staff ensuring that appropriate continuing education is maintained and educate staff on an ongoing basis to facilitate performance improvement activities
• Provide guidance and direction to primary care staff and case managers, including making assessments for PCMH team-based care and assigning case managers and other staff to appropriate teams as they promote patient independence, establish patient care goals and teach patients and their families to understand conditions, medications, and self-care skills
• Oversee the networking between primary care staff, case managers, providers and agencies to provide ongoing follow up and case management services.
• Must work closely with providers in all areas to develop relationships that foster cooperative care for patients.
• Provide reports on the quality and efficiency of primary care and case management. i.e., HRSA reporting, FQHC, board reporting, and population health for care management.
• Resolve critical issues and problem situations as they occur and maintain compliance and correct deficiencies with state surveys
• Perform other duties as assigned

Personal Traits:

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization's values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others. The appropriate candidate will have an above average ability to collaborate.

Required Knowledge:

All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific knowledge is listed below:

• High level knowledge of case management processes
• Above average management and leadership skills
• Above average ability to communicate and foster teamwork
• Ability to work collaboratively with heath care providers in their specific fields of expertise
• Above average customer service skills
• Above average knowledge of chart documentation and electronic health record (Cerner)
• Knowledge of referral services and interdisciplinary team leadership
• Knowledge of the ability to pull reports and utilize patient registries for population health.
• Knowledge of the patient centered medical home current standards and criteria.
• Understands project management tools and resources to effectively lead high level initiatives.

Required Skills and Abilities:

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered on a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

Job specific skills and abilities are listed below:

• Ability to lead, motivate and collaborate
• Above average communication skills
• Ability to multi-task

Minimum Requirements

Education

Degree

Program

Associates Degree required

Bachelors preferred

Nursing, medical school, or related field

Experience

General (Non-supervisory)

Supervisory

Amount:

5 year(s)

working as a Registered Nurse with case management experience, or Physician, or PA-C/NP

3 (years)

Type:

Must have both general and supervisory experience if indicated.

Credentials

Licensure, Certification, Etc.

Alaska Registered Nursing License or Alaska Physician License or Alaska Physician Assistant License or Certified Nurse Practitioner License; BLS required and ACLS required within one year

Physical Requirements:

• Use hands and arms to operate office or clinical equipment
• Sit more than half the workday
• Stand and/or walk less than half the workday
• Bend, stretch, twist, crouch and/or reach
• Use hands and arms for repetitive motion tasks
• Lift or carry unaided less than 25 pounds
• See and hear with normal acuity

Working Conditions:

• Work is conducted in a standard office environment
• Minimal travel is required
• Travel is required via large aircraft
• Travel is required via small (less than 16 passenger) aircraft
• Travel is required using snowmobiles, all terrain vehicles, or boat

I attest that I do not have any physical, mental or medical impairment or disability that would limit my job performance.