MANAGER OF PROGRAM OPERATIONS

UW MEDICINE - INSURANCE ELIGIBILITY & COUNSELING SERVICES / PATIENT ACCESS SERVICES has an outstanding opportunity to hire a MANAGER OF PROGRAM OPERATIONS.

WORK SCHEDULE

40 hours per week, Day Shift

Position oversees multiple locations: Harborview Medical Center, PSB, Hobson Place, Pioneer Square, UW Medical Center Montlake and Northwest; and remote/teleworkers

POSITION HIGHLIGHTS

Manage multiple support functions within Patient Access Services operations at UW Medicine; with delegated authority, position has responsibility for planning, organizing, executing, controlling and evaluating activities

Be a part of a team dedicated to supporting UW Medicine where Patients Are First

Areas of coverage may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also verifies L&I, Crime Victims and other coverages

DEPARTMENT DESCRIPTION

The UW Medicine Insurance Eligibility and Counseling Services Department (IECS) functions in assisting patients to apply for appropriate funding/insurance; obtaining and verifying the insurance coverage and benefits for facility and professional services, which may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also with application and verifying L&I, Crime Victims and other coverages.

Our team values excellent customer service, timely response, accurate authorization, and courteous processing of calls

PRIMARY JOB RESPONSIBILITIES

Manage applicable Patient Access Services Supervisors that oversee UW Medicine Financial Counseling Services; work with them to plan and schedule resources to meet timely and complete financial counseling processes as well as achieve departmental goals including registration accuracy

Monitor department daily work distribution, including Epic work queues, scheduled appointments, and phones; utilize dashboards and metric tracking tools to monitor compliance of service level agreements and regulatory related requirements

Prepare work measurement criteria and manage enforcement of productivity, quality, and performance standards; monitor and evaluate staff performance including completion of annual evaluations

Review and approve personnel decisions within the department; conduct staff meetings and ongoing training within the department

Identify, develop, implement and maintain operating procedures, which are consistent with effective internal control practices, compliance standards and Medical Centers' policies. Identify training, procedural, and issues requiring resolution

Identify problems and recommend improvements or modifications of Patient Access Services operating tools; monitor payroll functions for timely and accurate completion; conduct applicable payroll and timekeeper training

Monitor the progress, measure success and report on assigned Patient Access Services projects; support operating and capital budgets when applicable; approve and monitor expenditures

REQUIRED POSITION QUALIFICATIONS

A Bachelor's Degree in Accounting, Business or other field and/or Master's degree in Health Care or Business Administration or other related field of study

4-5 years' experience in healthcare patient access, registration, financial counseling or other related healthcare experience

Management, leadership, supervisory and program management skills demonstrated by continuing professional growth; UW Supervisory Skills Certificate, CHAM, or applicable professional certification is preferred

An equivalent combination of education and experience may substitute for stated requirements.

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at [redacted] or [redacted].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.