Manager, Operations
Apply NowCompany: Saskatchewan Public Service
Location: Regina, SK S4N 7R8
Description:
The Opportunity
The Drug Plan and Extended Benefits Branch within the Ministry of Health is seeking a highly motivated, results-oriented individual to join us in the role of Operational Manager.
As the Operational Manager, you will provide strong personal accountability, professionalism and leadership to a team of dedicated staff.
This position is responsible for managing the day-to-day operations of the Drug Plan and Extended Health Benefit Programs, which includes the administration of 29 different programs, management of a call centre that responds to approximately 250,000 calls annually, and leadership of approximately 35 staff.
Reporting to the Director of Client Services, Extended Health Benefits and Policy, the Operational Manager will:
Ideal Candidate
The ideal candidate will be an experienced professional who has:
Typically, the knowledge and skills required for this position would be acquired through a university degree in Business Administration or Commerce, and/or related work experience. Experience in operations management would be considered an asset.
What at We Offer
We are committed to workplace diversity.
The Drug Plan and Extended Benefits Branch within the Ministry of Health is seeking a highly motivated, results-oriented individual to join us in the role of Operational Manager.
As the Operational Manager, you will provide strong personal accountability, professionalism and leadership to a team of dedicated staff.
This position is responsible for managing the day-to-day operations of the Drug Plan and Extended Health Benefit Programs, which includes the administration of 29 different programs, management of a call centre that responds to approximately 250,000 calls annually, and leadership of approximately 35 staff.
Reporting to the Director of Client Services, Extended Health Benefits and Policy, the Operational Manager will:
- Oversee the delivery of exceptional customer service.
- Ensure timely and accurate processing of applications and payment of 29 different programs.
- Develop action plans to implement new improvements to processes and procedures.
- Lead the development and execution of communication strategies, ensuring clean and diplomatic messaging for all call centre staff to answer client and stakeholder inquiries. Provide guidance on complex inquiries and train staff for consistent service delivery.
- Collaborate with internal subject matter experts and Manager peers to address client needs.
- Oversee call centre system updates, data analysis, and reporting to enhance operational efficiency, ensure accuracy and support data-driven decision making.
- The ability to work independently as well as collaboratively with staff and management in a team environment.
- Lead, coach and develop a group of Team Leads.
Ideal Candidate
The ideal candidate will be an experienced professional who has:
- Strong leadership skills with the ability to guide a team in a fast-paced, dynamic work environment.
- Demonstrated success in implementing and overseeing programs of varying scales and complexities.
- Strong interpersonal and communication skills.
- The ability to understand and integrate diverse perspectives to achieve the best possible outcome.
Typically, the knowledge and skills required for this position would be acquired through a university degree in Business Administration or Commerce, and/or related work experience. Experience in operations management would be considered an asset.
What at We Offer
- Dynamic, challenging work for talented business professionals.
- A competitive salary.
- Comprehensive benefits package including pension.
- Vacation, scheduled days off (SDO) and other types of leave (maternity/paternity/adoption, family/personal leave, sick leave).
- Inclusive work environment.
We are committed to workplace diversity.