Manager, Patient Capacity
Apply NowCompany: Children's Health
Location: Dallas, TX 75217
Description:
Job Title & Specialty Area: Manager, Patient Capacity
Department: Ambulatory Patient Access Admin
Location: Dallas, TX (Must be a Texas resident)
Shift: Monday - Friday 8:00 am - 5:00 pm
Job Type: Remote *Must be willing to come onsite for meetings
Why Children's Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
Serves in a leadership role to oversee the design, monitoring and maintenance of ambulatory capacity management functions across the clinical enterprise. Ensures patient centric access to services are delivered smoothly, efficiently, and timely. The manager collaborates with executive leadership, clinical and operational leadership and managers, as well as physicians to identify and proactively mitigate issues which create barriers to ambulatory access and patient flow. Scope includes template management for provider and ancillary schedules, continuous alignment of ambulatory capacity to meet patient demand and oversight of capacity-related system configuration. Works in a strong collaborative partnership with clinic operations, patient call centers, Revenue Management and IT. Will have direct reports that oversees referral and scheduling activities.
Responsibilities:
* Establishes and provides oversight to the application of enterprise-wide template standards and guidelines as well as ensure effective maintenance of scheduling guidelines.
* Offers guidance on best practices and opportunities to build schedules for optimal capacity according to guidelines and standards.
* Conducts periodic specialty-wide template reviews with operations managers and leaders to ensure templates match demand, minimize barriers and promote patient access.
* Manage a team that is solely responsible for maintaining and updating provider scheduling templates, including: routine maintenance, complex schedule needs (i.e., multiple providers, resources, modalities and/or multiple appointments scheduled across multiple departments simultaneously), implementing health system growth goals and template standards into provider templates.
* Works with stakeholders, including leaders in Marketing/Patient Experience, physicians and medical directors, revenue cycle, IT and clinical leadership proactively to ensure patient templates are aligned to maximize patient capacity and meet the needs of the patients / families.
* Tracks and evaluates referral and appointment demand to capacity and slot availability.
* Manage tracking of provider clinical efforts across sites and locations to allow for analysis and optimization of capacity. Ensure accurate transfer of data to Health System Data Warehouse and report metrics and analysis to executive leadership as appropriate.
* Responsible for the accurate, timely and effective system build related to scheduling functions and the appropriate movement of changes through approved change management cycles.
* Manage tracking and evaluation of referral and appointment demand relative to capacity and slot availability to identify areas with limited access. Produce and assist in the creation of analysis and recommendations for departmental and executive health system leadership regarding potential solutions (including the addition of faculty or community affiliations). Provide accurate and timely information, reporting, analytics, and decision support to executive leadership related to enterprise scheduling efficacy, capacity, clinical effort, and supply/demand.
* Establish service level agreements with clinical departmental leaders and ensure scheduling capacity analysts are meeting those expectations.
WORK EXPERIENCE
* At least 8 years In an operational or IT leadership role, supporting a team Required
* At least 5 years Supporting scheduling and software applications in a leadership or consultative position Required
* At least 3 years Managing scheduling and template team Preferred
* EPIC Cadence experience Required
EDUCATION
* Four-year Bachelor's degree or equivalent experience Required
* Graduate or professional work or advanced degree; or equivalent experience Preferred
* EPIC Cadence Certification preferred at time of hire, required within first year of employment Required
A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.
Holistic Benefits - How We'll Care for You:
Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure
Paid Parental Leave (up to 12 weeks)
Caregiver Leave
Adoption and surrogacy reimbursement
As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.
Department: Ambulatory Patient Access Admin
Location: Dallas, TX (Must be a Texas resident)
Shift: Monday - Friday 8:00 am - 5:00 pm
Job Type: Remote *Must be willing to come onsite for meetings
Why Children's Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
Serves in a leadership role to oversee the design, monitoring and maintenance of ambulatory capacity management functions across the clinical enterprise. Ensures patient centric access to services are delivered smoothly, efficiently, and timely. The manager collaborates with executive leadership, clinical and operational leadership and managers, as well as physicians to identify and proactively mitigate issues which create barriers to ambulatory access and patient flow. Scope includes template management for provider and ancillary schedules, continuous alignment of ambulatory capacity to meet patient demand and oversight of capacity-related system configuration. Works in a strong collaborative partnership with clinic operations, patient call centers, Revenue Management and IT. Will have direct reports that oversees referral and scheduling activities.
Responsibilities:
* Establishes and provides oversight to the application of enterprise-wide template standards and guidelines as well as ensure effective maintenance of scheduling guidelines.
* Offers guidance on best practices and opportunities to build schedules for optimal capacity according to guidelines and standards.
* Conducts periodic specialty-wide template reviews with operations managers and leaders to ensure templates match demand, minimize barriers and promote patient access.
* Manage a team that is solely responsible for maintaining and updating provider scheduling templates, including: routine maintenance, complex schedule needs (i.e., multiple providers, resources, modalities and/or multiple appointments scheduled across multiple departments simultaneously), implementing health system growth goals and template standards into provider templates.
* Works with stakeholders, including leaders in Marketing/Patient Experience, physicians and medical directors, revenue cycle, IT and clinical leadership proactively to ensure patient templates are aligned to maximize patient capacity and meet the needs of the patients / families.
* Tracks and evaluates referral and appointment demand to capacity and slot availability.
* Manage tracking of provider clinical efforts across sites and locations to allow for analysis and optimization of capacity. Ensure accurate transfer of data to Health System Data Warehouse and report metrics and analysis to executive leadership as appropriate.
* Responsible for the accurate, timely and effective system build related to scheduling functions and the appropriate movement of changes through approved change management cycles.
* Manage tracking and evaluation of referral and appointment demand relative to capacity and slot availability to identify areas with limited access. Produce and assist in the creation of analysis and recommendations for departmental and executive health system leadership regarding potential solutions (including the addition of faculty or community affiliations). Provide accurate and timely information, reporting, analytics, and decision support to executive leadership related to enterprise scheduling efficacy, capacity, clinical effort, and supply/demand.
* Establish service level agreements with clinical departmental leaders and ensure scheduling capacity analysts are meeting those expectations.
WORK EXPERIENCE
* At least 8 years In an operational or IT leadership role, supporting a team Required
* At least 5 years Supporting scheduling and software applications in a leadership or consultative position Required
* At least 3 years Managing scheduling and template team Preferred
* EPIC Cadence experience Required
EDUCATION
* Four-year Bachelor's degree or equivalent experience Required
* Graduate or professional work or advanced degree; or equivalent experience Preferred
* EPIC Cadence Certification preferred at time of hire, required within first year of employment Required
A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.
Holistic Benefits - How We'll Care for You:
Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure
Paid Parental Leave (up to 12 weeks)
Caregiver Leave
Adoption and surrogacy reimbursement
As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.