Manager, Performance and Growth, Commercial Groundside Transportation

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you!

As a GTAA employee, you'll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance program (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position:

Reporting to the Associate Director, Groundside Transportation Business Planning & Performance, this role will lead the Performance and Growth Business Unit to maximize revenue and profitability. You will oversee P&L management, drive commercial growth and customer experience initiatives, conduct market research, and manage data analysis to optimize strategies. You will collaborate with Operations, Finance, Airport Development & Technical Services and Stakeholder Relations to ensure alignment with organizational goals. You will manage the outsourced Business Intelligence team, driving insights and shaping commercial roadmaps for services like Public Parking, Car Rentals, Taxis, and Transportation Network Companies. Your leadership will play a pivotal role in maximizing profitability from Non-Aeronautical Revenues associated with Commercial Groundside Transportation.

As Manager, Performance and Growth, Commercial Groundside Transportation you will:

• Develop and implement performance measurement frameworks for parking and ground transportation initiatives.
• Analyze KPIs, best practices, passenger data, occupancy rates, pricing trends, mode shift/cannibalization or impacts from new disruptors and service levels to identify opportunities for commercial improvement. Recommend changes to business models in response to insights.
• Leverage enhanced capabilities in data analytics to forecast demand and address strategic and operational business opportunities, including pricing models; manage dynamic pricing strategies based on demand, seasonality, competition, and customer segments.
• Champion growth initiatives using the 4 Ps (Product, Price, Place, Promotion).
• Lead and develop monthly, quarterly and annual business performance reviews including the interpretation of insights and complex data sets; provide actionable insights to senior management and key stakeholders.
• Collaborate with operations to align performance goals with overall business objectives.
• Lead the Business Intelligence or Analytics team and manage performance dashboards and reporting tools.
• Act as the "data translator" to apply analytics to business challenges and develop AI solutions when feasible.
• Represent the business and provide counsel on enterprise data initiatives including membership on the data council.
• Lead revenue management strategies across airport parking, car rentals, commercial shuttles and other modes.
• Collaborate with marketing teams to develop promotional strategies to maximize revenue.
• Develop and execute financial plans to achieve P&L targets, managing ~$250M in annual revenue.
• Manage the Revenue and O&M Budget to ensure alignment with financial performance.
• Develop and execute Service Level Agreements (SLAs) with stakeholders and vendors, and work with operations to ensure performance targets and service levels are met.
• Collaborate with marketing and customer service to communicate pricing changes, promotions, and service offerings.
• Over time, build and develop diverse, multi-skilled teams aligned with the business vision.

The salary for this management position is competitive based on the successful candidate's qualifications.

This is the role for you, if you have:

• Bachelor's degree Business administration, economics, finance or related field.
• 5+ years of demonstrated Profit and Loss (P&L) management
• 5+ years of demonstrated experience in developing and executing business strategies and plans, particularly those that required integration with customer experience strategies, and coordination, collaboration and project management across the organization with multiple stakeholders
• 3+ years managing or leading teams within a business analytics or revenue management capacity
• 2+ years of people leadership experience

Knowledge and skills you bring, that set-you up for success:

• Familiarity with revenue management software, CRM tools, and/or business intelligence systems.
• Ability to develop and communicate a clear vision that aligns with business goals and drives long-term success
• Ability to execute high-level program planning and think strategically
• Hard and soft skills of data analytics; Understand how to incorporate analytics into the business
• Ability to effectively manage relationships with cross functional teams, customers and partners
• Excellent communicator (verbal and written) with superior interpersonal and relationship building skills
• Demonstrated ability to lead, and manage multiple, competing deliverables; ability to deal with ambiguity
• Resourceful, innovative and able to contribute as part of a high performing team
• Proficient in Microsoft Power BI, Power Point, Excel and Word

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.