Manager, PIM Operations

About PartsSource

PartsSource is the leading B2B e-commerce marketplace for US healthcare, helping healthcare providers to automate the purchasing of MedTech repair parts and services through a modern procurement experience while driving improved cost, quality, and reliability throughout the healthcare supply chain. We are growing rapidly as providers shift their purchasing toward e-commerce and away from manual processes. We are uniquely positioned to address key challenges impacting mission-critical operations related to rising input costs, skill shortages, and supply chain disruptions. Bain Capital's 2021 investment in PartsSource further propels us to realize our Vision: Ensure the quality, safety, and availability of mission-critical assets to improve health outcomes.

Our platform automates the procurement process enabling the medical equipment service industry in their acquisition, repair and life cycle management of medical parts. The company's cloud software and marketplace technology tools help over 3,500 hospitals to source on-demand parts and services from over 6,000 OEMs and thousands of repair techs. PartsSource delivers strong value to customers through an "Amazon" like experience featuring preferred pricing, automated ordering, and formulary analytics to benchmark spend and drive greater supply chain intelligence.

From our founding in 2001 as the industry's first online, fully integrated medical products marketplace, to the creation of our award-winning flagship solution, PartsSource Pro, PartsSource has evolved to become a leader in the digital transformation of the healthcare technology supply chain and indispensable partner to more than half of U.S. hospitals and thousands of equipment suppliers and independent service providers.

Bain Capital's 2021 investment in PartsSource provides capital, expertise, and key partnerships further accelerating PartsSource's growth. Bain Capital, one of the world's leading private multi-asset investment firms with approximately $150 billion in assets under management, seeks to create lasting impact for their investors, teams, businesses, and the communities in which they live.

This is a central role within the Catalog Operations team, acting as the key administrator and center of knowledge for our Product Information Management (PIM) platform - currently Informatica's P360 PIM - to support the PartsSource online marketplace and business.

Our team's goal is to apply Master Data Management (MDM) principles against Product Information and Supplier Operational Data to provide world-class search, find, and buy experiences across our growing catalog of millions of items.

You will operate at the intersection of product information, MDM, and the online customer experience and own the operation of our PIM. You will be expected to prepare and manage PIM repository enhancements that are needed to support new functionality for our online catalog. Your goal is to create operational excellence across all Catalog Operations and Product Information Management functions - onboarding new products, managing and governing product content, item cost data, and establishing / ensuring adherence to item data governance.

You will be responsible for PIM upgrades and updates, supporting your colleagues to administer our data models and taxonomies within the PIM, classification of items, reporting on product content data quality, and ensuring that data governance rules are followed.

Your Responsibilities:

• Master all Catalog Operations and PIM Administration: Take ownership of the PIM - Informatica's Product 360 currently. Learn everything there is to know about the PartsSource catalog operation and advocate improvement across the spectrum.
• Utilize your technical expertise to administer the platform that manages all product listings within our PIM, which includes pushing content to our DAM and CMS.
• Primary custodian of product information assets; provide oversight of essential product information processes and how they produce high-quality customer outcomes, including taxonomy (data model) development, product classification, and attribute schema build.
• Ability to create ETL processes from source to export. We currently use EasyMorph as our democratized ETL application.
• Ability to recommend and create custom workflows within the P360 PIM.
• Create customer trust in essential product information assets by defining and improving data quality.
• Build connectivity between our suppliers and PartsSource for regular data updates utilizing SSIS.
• Build views to our PIM Database to ensure all data is updated properly to the PartsSource Marketplace and ensure accurate and timely updates to product, item, and cost data.
• Execute data cleansing exercises and support data normalization practices to maintain the integrity of our data long term.
• Collaborate with cross-departmental teams to maintain a constant flow of prioritized work to improve the PartsSource catalog offering.
• Proactively review, engage, and collaborate on the work in your pipeline.
• Review and provide insight to business owners on daily, weekly and monthly basis.

Your Skill Sets

• Digitally-savvy with a passion for growing eCommerce businesses and optimizing the customer experience through the PIM platform and product data management.
• You have a deep knowledge of Product Information Management (PIM) system(s) and can navigate, review, query, and update PIM data to support the business. You are a knowledge leader to ensure that new functionality in the PIM is executed flawlessly.
• Experience in digital content management for Products, ideally in a business-to-business or healthcare related industry to maintain accurate part level information in the Product Information Management (PIM) catalog.
• Exhibit a drive to learn, grow and solve tough problems that support the digital customer experience.
• Exhibit exceptional attention to detail and capable of handling multiple tasks at once; adept in navigating ambiguity and rapidly changing or competing priorities.
• Comfortable in the depths of SKU, Pricing, and Stock level management.
• In-depth understanding of product information management, data governance and MDM, Product : Item : Condition management, supplier content integration / ETL, supplier portal management, and their respective impacts on ecommerce customer experience.
• You have outstanding analytical and communication skills that enable you to tackle complex problems and evangelize a solution across all stakeholders.
• You are comfortable working with large datasets, discovering patterns, and assessing data quality measurements to prioritize work.
• Able collaborator with leadership, technical personnel, and CatOps team members.
• You bring high-energy attitude and embodies positivity and perseverance daily.

Your Qualifications

• Bachelor's degree in Information Science, Data Management, or similar (preferably digital/ecommerce focus).
• 5+ years of ecommerce catalog experience, specifically managing a catalog through PIM in a cross-functional team environment.
• Deep Experience with PIM systems (like Stibo, Informatica, Enterworks, inRiver, or similar).
• Expert in SSIS and SQL.
• Experience with Atlassian products like Jira and Confluence for project management.
• Experience with Business Process Improvement (BPI) tools and processes to manage product MDM at scale.
• Digital native with propensity to buy online. Demonstrable knowledge of ecommerce landscape and online retail.
• Analytical mindset and highly skilled working with large datasets. Keen mathematical abilities in business math and algebra with the capabilities to use formulas and functions in spreadsheets.
• Expert abilities in Excel.
• Familiarity with HTML, CSS and Javascript.
• Experience with BI tools (Google Analytics, SAS, SPSS, Sisense, Tableau).
• Python experience a plus.
• EasyMorph experience a plus.
• Data visualization skills (e.g. Sisense, Tableau) a plus.
• Collaborative team player with high EQ.
• Self-directed, well organized, and proactive.
• Strong desire and a proven aptitude for continuous learning.
• Strong interpersonal skills and leadership potential.

Who We Want to Meet

• You're a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
• You're a problem solver, always looking to find ways to work towards a win-win solution
• You're a strong influencer- able to gain the trust and confidence of leadership teams to drive change
• You don't settle for the status quo. You're always improving upon processes and tools to find simpler and better ways to work.
• You're accountable. You do what you say you're going to do. And when you mess up- you own it, learn from it, and move on.

Benefits & Perks

• Competitive salary package inclusive of base salary, incentive bonus structure, and equity incentive plan; with a full benefits package (including a 401k match, employer-paid college debt redux, and more).
• An inclusive PartsSource community - work alongside other smart, passionate people
• Growing company investing in and committed to developing the careers of our employees.
• Hybrid work environment where you get the benefits of flexibility, socialization, and productivity
• A chance to revolutionize Healthcare with evidence-based decision-making on the world's leading Procure-to-Pay platform!

Interested?

We'd love to hear from you and explore the possibilities. Please send us your resume along with an optional cover letter detailing why you're an excellent candidate.

Diversity Statement

We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyone's individuality is respected, and everyone has an identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Legal authorization to work in the U.S. is required.

No Agency or Recruiter submissions will be accepted.