Manager, Process & System Services - Technology
Apply NowCompany: OOCL USA, Inc.
Location: South Jordan, UT 84095
Description:
Manager, Process & System Services - Technology
On-site role Mon-Fri (w/1 hour lunch)
10913 S River Front Parkway Suite 200, South Jordan, UT 84095
What is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
Our Process & System Services (PSS) department is first line of the setup and support for internal user's computer, software and telecom configuration as well as other system access. Also, work with external vendors, our procurement team, IT department, and internal groups to budget, plan, order and implement IT related infrastructure such as computer deployments, office relocations, and telephone services.
OOCL Benefits (What we offer to you):
All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment. Benefits include:
Job Responsibilities:
Preferred Skills:
Qualifications:
Be part of a team!
All employment is contingent upon the successful completion of a background check
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.
On-site role Mon-Fri (w/1 hour lunch)
10913 S River Front Parkway Suite 200, South Jordan, UT 84095
What is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
Our Process & System Services (PSS) department is first line of the setup and support for internal user's computer, software and telecom configuration as well as other system access. Also, work with external vendors, our procurement team, IT department, and internal groups to budget, plan, order and implement IT related infrastructure such as computer deployments, office relocations, and telephone services.
OOCL Benefits (What we offer to you):
All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment. Benefits include:
- Medical, Dental, and Vision Insurance
- 401k Retirement Plan AND Pension Plan
- Paid Vacation/PTO
- Separate Paid Sick Time Off
- Major Holidays Paid
- Paid Personal Days in Addition to PTO
- Tuition Assistance after 12 months
- Employee Assistance Program
- Excellent Growth and Advancement Opportunities
Job Responsibilities:
- Manage IT ordering of hardware and services and IT invoice processing and reconcile recurring accounts monthly. Work with vendors to address adequate service level is provided.
- Manage local hardware inventory, and work with Financial Control team as required to reconcile inventory.
- Provide local and IT support, working with our application, network and IT second level support teams to ensure problems are resolved timely. Build knowledge base. Work with users to resolve technical issues raised and complete within 24 business hours, keep user informed.
- Provide direction to the team through development of team goals and appropriate training programs. Mentor Technology Analyst to be competent in all required fields.
- Maintain North America Group OOCL.COM and North America Group sites by updating information, updating user access, manage content, and help departments manage their content.
- Organize, manage and implement system and process enhancement requests on system and/or process as necessary. Follow up on requests to ensure their successful completion. Ensure all updated and addressed / responded within 24 Business hours.
Preferred Skills:
- Project Management Experience
- Effective written and verbal communication in Spanish is a plus
- Intellectual curiosity. Initiative to learn and understand
Qualifications:
- In depth knowledge of Microsoft Windows operating system, Desktop/Laptop hardware, peripherals, networking, networking equipment, telephone
- Microsoft SharePoint management
- Medium to advanced knowledge of Excel and Microsoft Access
- Cisco IPT telephone and IP Call Center- working knowledge on setup and configuration
- Excellent written and verbal communication skills
- Bachelors degree or equivalent school/work experience
Be part of a team!
- Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.
- Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process
All employment is contingent upon the successful completion of a background check
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.