Manager Service Delivery NEX (DOT)

Job Description

Detailed Description:

• Manage fracturing and wireline operations at the wellsite, ensuring exceptional service delivery.
• Collaborate with clients regularly to coordinate wellsite activities and ensure client satisfaction.
• Direct field crews and equipment to fulfill service contracts and operational objectives.
• Identify and mitigate risks associated with operations to maintain safety and compliance.
• Respond to unplanned changes in job scope by managing adjustments effectively.
• Enforce compliance with safety standards, company policies, and regulatory requirements for all personnel and contractors on-site.
• Ensure proper training and competency of personnel to drive and operate assigned equipment.
• Stop or suspend operations to address unsafe practices or policy violations as necessary.
• Ensure availability, preparation, and functionality of equipment and materials for job execution with minimal deviations.
• Provide leadership, supervision, and training to Site Supervisors, documenting crew, equipment, and job-related details.
• Develop and review pad layouts for Frac equipment and customer facilities.
• Conduct pre-job meetings with personnel, clients, and third parties to ensure readiness and contingency planning.
• Offer technical and operational expertise during operations and oversee safe removal of equipment post-job.
• Evaluate and document performance of direct reports, offering feedback, development plans, and disciplinary actions as needed.
• Manage cost controls to minimize unnecessary expenses and plan efficiently.
• Ensure compliance with regulations and standards to promote safety and reduce environmental impact.

Job Requirements:

Required Knowledge, Skills, and Abilities:

• Strong communication and interpersonal skills with attention to detail.
• Ability to prioritize work, meet deadlines, and maintain consistent follow-through in dynamic environments.
• Valid driver's license and ability to operate a vehicle.
• Flexibility to work irregular and extended hours.
• Proficient in Microsoft Office Suite and general PC literacy.
• Ability to multitask, work effectively under pressure, and maintain organization in fast-paced settings.
• Team-oriented mindset with independent problem-solving abilities.
• Familiarity with KPIs, RCQA processes, and implementing improvements.
• Demonstrated leadership ability to guide and support teams in remote and unsupervised settings.

Minimum Qualifications:

• Education:
  • GED or High School Diploma required.
  • Bachelor's Degree in Engineering preferred.
• Work Experience:
  • 7-10 years of industry experience required.
• Licenses and Certifications:
  • Valid Driver's License required.
  • Commercial Driver's License preferred.
  • Accredited Supervisor Training Course preferred.

Additional Details:
This position demands a high level of professionalism and leadership to maintain the company's reputation and operational standards. The Service Delivery Manager plays a key role in ensuring client satisfaction, promoting safety, and achieving operational success.