Manager, Staffing Analytics & Administration

Salary: $82,440.00 - $103,150.00 Annually
Location : 10 Park Plaza, Boston
Job Type: Full-Time
Job Number: 25-20875
Department: MBTA - Human Resources
Area: 751-Hum Res Staffing & HR Analysis
Opening Date: 03/11/2025
Closing Date: 3/25/2025 11:59 PM Eastern
Licenses / Certifications: None Required
Union Affiliation: Executive
Safety Sensitive: No; this is not a Safety Sensitive position.
On-Call or 24/7: No; this position is not classified as on-call or 24/7.
Essential Classification (Emergency Staff): No; this position is classified as non-essential (during declared States of Emergency).

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary
The Manager of Staffing Analytics & Administration works closely with the Recruiting Team, People Analytics, Human Resources (HR) Management, and various hiring department throughout the Authority to analyze and evaluate long-term talent acquisition and HR strategies. This position requires an individual who is an independent thinker, can manage multiple competing and complex priorities, can effectively work with various internal and stakeholders at all levels, and successfully complete analytics and recruitment projects. Additionally, the role requires someone who can manage relationships and expectations of internal and external stakeholders at junior, mid, and senior/executive levels.

Duties & Responsibilities

• Responsible for gathering data from various sources such as applicant tracking systems (ATS) and other related HR software to ensure data accuracy and accessibility for analysis
• Develop and deliver comprehensive reports to senior management that provide insights into recruitment metrics such as time-to-hire, applicant quality, and the efficiency of recruitment strategies.
• Support Recruiting leadership and other HR Management in designing and implementing workforce strategies to optimize productivity, including preparation of charts, presentations, and requested metrics.
• Assist HR Management in developing and delivering staffing models that forecast hiring needs, determining the success of various recruitment campaigns and anticipating future staffing trends at the Authority.
• Identify areas for process improvement by analyzing recruitment workflows, identifying bottlenecks, and suggesting modifications to improve efficiency and outcomes.
• Manage our ATS and background screening vendor relationships, staying up to date on latest recruitment technology and working through any recruitment process issues and system enhancements.
• Collaborating with the HR Compliance group to ensure compliance with applicable state and federal recruitment related regulations and supporting the Recruiting team with any compliance related questions they may have.
• Train the recruitment team on data analytics tools and techniques to ensure team members are competent in using data-driven approaches.
• Foster high-quality relationships across the Workforce Management teams (HRIS, Compensation, compliance, HRBPs, Learning and Development, etc.), as well as managers, and leadership throughout the MBTA.
• Assist HR recruitment and department managers to work through various staffing issues, including outlining solutions and documenting throughput.
• Work closely with hiring managers and staffing managers to create, revise, and streamline applicant feedback processes.
• When necessary, enter candidate information from various sources into the ATS and other HR platforms.
• Utilizing quality control methods, review data for discrepancies in information and obtain further information used for reporting.
• Perform all other duties and projects that may be assigned.

Supervision

• May oversee consultants, Third-Party Vendors, and/or Coordinators

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited institution in Business, Human Resources, or a related field.
• Five (5) years' experience in data analysis, or related field.
• One (1) year of supervisory/lead experience.
• Demonstrated ability to provide project coordination on cross-functional initiatives, data analysis and reporting.
• Demonstrated ability to work with a senior executive team.
• Demonstrated ability to compile information and data into written and graphic presentations
• Experience proof reading memos and reports providing attention to detail to ensure accuracy.
• Experience in a fast-paced environment with competing priorities, coordinating projects as assigned and comfortable with managing changing schedules/agendas professionally.
• Demonstrated ability to multitask and managing competing priorities using independent judgment.
• Demonstrated ability to interact and build rapport at all levels of the organization.
• Effective organizational, analytical, confidentiality, quantitative, writing, multi-tasking, and time management skills.
• Proficient with the use of MS Office, PowerPoint, Outlook Calendaring, and Graphic applications.
• Must be detail oriented, with excellent quantitative/analytical, organizational, research and project management skills.
• Exceptional ability to gather and interpret data, as well as improve HRIS processes.
• Ability to maintain confidentiality and communicate sensitive and complex information.
• Exceptional interpersonal and communication skills.
• Ability to work interdependent and as part of a team.
• The ability to work effectively with a diverse workforce.

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Working knowledge of Tableau or other data visualization tools.
• Experience in a Government, Transit, or Union Environment.
• Experience with Microsoft Project Suite and Visio.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.

Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.

Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.

Work Eligibility: Although the MBTA is an all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.

Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.

On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.

ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or

Diversity, Equity, and Inclusion: The MBTA is an For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Internships:

Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email internships@mbta.com for more information.

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer
01

Which of the following best describes your education and experience:

• I did not attain a High School diploma or GED
• A High School Diploma or GED with 12 or more years of experience in data analysis, or related field.
• An associate degree with 8 or more years of experience in data analysis, or related field.
• A Bachelor's degree from an accredited institution in Business, Human Resources, or a related field with 5 years' experience in data analysis, or related field.
• A master's degree in a related subject with 3 or more years' experience in data analysis, or related field.

02

Do you have one (1) year of supervisory/lead experience?

• Yes
• No

03

Do you have working knowledge of Tableau or other data visualization tools?

• Yes
• No

04

Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)?

• Yes
• No

Required Question