Manager, Total Rewards & Benefits

The Manager, Total Rewards & Benefits role serves to provide day to day support to our field organization related to anything under the total rewards program - including but not limited to healthcare and retirement programs, compensation programs, employee wellness, etc. This role is a strategic partner and needs to be able to manage the programs as well as provide day to day support for those programs to those who need it. This is a functional working manager without any direct reports.

The Manager, Total Rewards & Benefits will be responsible for the following on a day to day basis for the North American business:

• Understand the benefits setup and connectivity to our carriers and be able to demonstrate knowledge to the field (US & Canada)
• Answer questions from employees on benefit programs (healthcare and retirement programs) and provide prompt follow up
• Escalate issues to our carrier contacts
• Create and manage open enrollment for benefits
• Provide process improvements for benefit issues or problems
• Analyze company trends on benefits usage and cost for the organization
• Ensure carrier and vendor bills are being paid in a timely manner
• Ensure accuracy of enrollment information in our systems
• Complete governmental reporting requirements during the year
• Manage quarterly employer funding eligibility for the Health Savings Account
• Support questions and escalations on retirement program benefits
• Support audit requests for any benefits programs
• Ensure accuracy of open enrollment elections to carriers at end of year/beginning of new year
• Ensure pre-fund of FSAs for annual elections and new entrants into the plan during the course of the year
• Understand and complete 1095c process for Health Care Reform requirements
• Conduct biannual audit of overage dependents covered on healthcare plans in Canada

• Administer compensation programs including annual and quarterly incentive plans, special incentive programs and spiffs and development/administration of specific functional programs
• Develop and maintain company's pay structure within the HRIS systems and company's Job Title Matrix tool
• Perform competitive and market salary/wage analyses
• Review bonuses or commissions for accuracy
• Perform internal compensation analyses and reviews
• Support performance management system initiatives such as annual performance reviews and other tools within the HR system
• Ensure compliance with changing laws and regulations
• Work with finance and operational teams to model out various incentive/compensation strategies
• Support initiatives around merit-based pay program
• Review salaries and setup for new job openings/titles
• Perform audits of data within the HR system as needed
• Quarterly EEO reporting parameters for the organization

• Ability to support other functions within Total Rewards & Benefits as needed or required

Requirements:

• Must have 5+ years in benefits administration and/or compensation or HR analytics role
• Bachelor's Degree in Human Resources (or business-related degree)
• Experience with US & Canada benefits
• Proficiency in MS Outlook and HRIS systems including reporting capability
• High degree of proficiency in Microsoft Excel, including ability to perform vlookups, pivot tables, etc.
• HR system experience (administration, creation, maintenance)
• Ability to partner collaboratively with functional leaders across all areas of the business
• Ability to effectively manage projects
• Ability to communicate effectively

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.