Manager, Unsheltered Strategies

Salary : $84,558.97 - $127,514.94 Annually
Location : CA 90017, CA
Job Type: Full-time
Remote Employment: Flexible/Hybrid
Job Number: ACE13007
Department: Access & Engagement
Opening Date: 02/05/2025
Closing Date: 2/20/2025 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: Non-Union

Job Summary
The seeks motivated professionals who want to use their talents and skills to make a difference. Our staff are flexible and passionate about enriching people's lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.

Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.

Under the direction of the Associate Director of Unsheltered Strategies and in close coordination with Systems leadership, this position is responsible for the implementation, oversight, and coordination of LAHSA's unsheltered strategies, including the County's E6 Coordinated Outreach strategy to support people experiencing unsheltered homelessness.
This position will support integrated strategic planning for the department, coordination with other LAHSA departments responsible for the Coordinated Entry System (CES) and its component programs, collaboration with City and County partners and management of staff. The Manager will lead stakeholders, program funders, agency staff and community organizations in strengthening Los Angeles' coordinated outreach system and developing processes and protocols for how people access and move through LA County's Interim Housing system. The Manager will plan, develop, implement and oversee the continued development and operation of the Coordinated Outreach System in LA County along with ensuring improved access to CES' Interim Housing.

The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.
Essential Job Functions

• Directly supervise a team of Outreach Coordinators specifically focused on supporting the functions of the Outreach and connections to other resources accessed by people experiencing homelessness.
• Support a team of funded SPA Outreach Coordinators at partner agencies who provide coordination at the SPA level.
• Provide effective and inspiring strategic leadership by being actively involved in the implementation of LA County's Coordinated Entry System.
• Assist in the develop written standards for program operation.
• Identify and implement innovative system improvements that facilitate improved access, service delivery, outcomes, quality and flow for the unsheltered.
• Create and facilitate mechanisms for providers and other stakeholders to coordinate, collaborate and provide feedback for system improvements.
• Lead monthly meetings of collaborative partners to promote regular and ongoing opportunities for all sub-recipients to give feedback, improve processes and leverage resources.

• Provide support in the oversight of outreach & coordination programs to ensure successful implementation, coordination of client services, achievement of program performance measures, and evaluation of services provided.
• Works closely with internal data management department to review programmatic data, performance summaries, and performance challenges in order to improve program performance via development and implementation of individualized technical assistance plans.
• Enhance service and performance management outcomes via technical assistance, in order to effectively improve LAHSAs contracting oversight.
• Ensures staff receive appropriate trainings and education regarding job duties, cross collaborative efforts, and program development activities.
• Perform data collection, evaluation, and analysis using platforms, which may include, but not be limited to Homeless Management Information System (HMIS).
• Work collaboratively with the Policy and Systems department to review, analyze, and stay abreast of emerging best practices for homeless services and regulations for public funding streams.
• Other duties as assigned.

Knowledge, Skills & Abilities

• Possess a strong homeless services, systems lens.
• Knowledge of outreach and programs that serve unsheltered individuals in Los Angeles.
• Knowledge of the Los Angeles Continuum of Care & HMIS.
• Demonstrated knowledge and understanding of outreach best practices.
• Excellent people skills, specifically customer service skills and a capacity for collaboration and interpersonal relationships.
• Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences.
• Advanced knowledge of software programs specifically, Microsoft Office (Word, Excel, Access, Power Point and Outlook).
• Demonstrated organizational skills and proven ability to work independently and manage multiple projects and priorities within a fast-paced, multi-disciplinary team environment.
• Advanced communication skills, and the ability to communicate with all levels of management, staff.
• Demonstrated ability to work with diverse community and organizational groups, including elected offices, service providers, and community members.

Training & Experience

• Proven professional experience and educational background.

Schedule

• The Executive Director or designee may change the schedule of positions between hybrid and onsite, as necessary to accomplish LAHSA business.

Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at humanresources@lahsa.org.
We are an Equal Opportunity / E-Verify Employer
We want to support all staff in reaching their personal and professional goals. Working for LAHSA has many benefits. Join our LAHSA team!

Medical Insurance
LAHSA pays a portion of the premiums for medical for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.

Medical plans are administered through ADP Workforce. The following are enrollment options:

Medical
HMO/PPO: Kaiser Permanente, Aetna

Dental Insurance
LAHSA pays a portion of the premiums for selected dental benefits for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.
Dental plans are administered through ADP Workforce. The following are enrollment options:

Dental
HMO/PPO: Guardian Dental

VSP Vision Plan
LAHSA offers this voluntary comprehensive vision plan to all full-time employees through ADP Workforce. It includes yearly comprehensive exams, lenses, frames and contact lenses. All premiums are pre-taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.

AFLAC Supplemental Insurance
LAHSA offers this voluntary supplemental insurance to all full-time employees. Plan options include personal accident, personal cancer indemnity, personal short-term disability, and personal life insurance plans. Most premiums are pre taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.

ADP Flexible Spending Accounts
LAHSA offers employees this voluntary flexible spending account plan through ADP Workforce. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.

Life Insurance
LAHSA pays 100% of the premium for $50,000 basic life insurance coverage through ADP.

Voluntary Group Life Insurance
LAHSA offers employees this voluntary group life insurance through Lincoln Financial. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.

Long Term Disability
LAHSA pays 100% of the premium for long term disability coverage through ADP.

Public Service Loan Forgiveness (PSLF) Program Eligibility
LAHSA is considered a government employer for the PSLF Program.

Pension Plan
LAHSA provides a 401A pension plan through Lincoln Financial. After 6 months of employment, employees are eligible for contributions of 6% of the employee's salary with a qualification date of 500 hours or 6 months after the date of hire.

Deferred Compensation Plan
LAHSA provides a 457 Deferred Compensation plan through Lincoln Financial. Employees may elect to defer up to IRS maximum limit per year of their earned salary for income tax purposes.

Time Off Administrative Leave
Chief Executive Officer, chiefs, and directors receive five (5) days of admin leave each calendar year in addition to the time-off below.

Vacation
Vacation is earned according to each month of service commencing with the employee's initial date of hire.

• Less than three (3) years of employment, eighty (80) hours per year.
• Three (3) to six (6) years of employment, one hundred twenty (120) hours per year.
• More than six (6) years of employment, the one hundred twenty (120) hour total shall be supplemented by one (1) workday of paid leave for each twelve (12) months greater than seventy-two (72) months of employment. This vacation accrual is capped at thirty (30) workdays per year

Maximum accrual of vacation leave is 240 hours.

Sick Leave
Full-time employees accrue sick leave at a rate of 12 days per year. Maximum accrual of sick leave is 160 hours.

Paid Holidays
All employees receive the following observed company holidays off:
New Year's Day
Martin Luther King Jr. Day
President's Day
Cesar Chavez Day
Memorial Day
Juneteenth Day
Independence Day
Labor Day
Indigenous People's Day
Veteran's Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day

In addition to the above holidays, full-time regular employees are entitled to two (2) "Floating Holidays" during the calendar year.
Updated 01/15/2025