Market Manager Principal Client Exec

Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years we've thrived on building relationships and making a positive impact in the lives of those we touch. We believe in acting with integrity, doing the right thing and giving back to our communities.

A professional staffing services firm, Kforce stands for KnowledgeForce, describing our highly skilled professionals. Our flexible and direct hire staffing specialists engage over 23,000 highly skilled Technology and Finance & Accounting professionals annually, connecting them with more than 4,000 customers. Our national network of 60 offices, two national recruiting centers, and 2,000+ associates support our ability to meet the needs of customers of all sizes, including 70% of the Fortune 100.

Join the Kforce family and we will support you with expert training, innovative tools, an amazing culture, and a team of Great People that will cheer you on your road to success!

SUMMARY:

The Market Manager/Client Relationship Executive is responsible for the cultivation, administration, and maintenance of client relationships. Provides oversight of the client delivery process of a given office and builds relationships with clients through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust.

ESSENTIAL DUTIES AND RESPONSIBILITIES - MARKET MANAGER

• Oversee all activities related to the client delivery process within a given office or marketplace.
• Hire and supervise a team of client relationship associates (depending on office/market).
• Provide training, mentoring and career development of team members.
• Set daily activity goals for team, ensure attainment of set goals, and provide day-to-day guidance and direction.
• Conduct weekly one-on-one meetings with team members and perform account or pipeline reviews.
• Ensure accounts and job orders are prioritized accordingly.
• Develop service and delivery plans in support of organizational strategies and objectives.
• Identify customer needs; be continuously alert and responsive to changing customer business environment and needs. Communicate to account management team accordingly.
• Serve as the quality checkpoint associated with the service and delivery process.
• Provide ongoing performance feedback to each team member, both informally and through the formal performance evaluation process.
• Provide support by accompanying team members to key client visits when appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES - CLIENT RELATIONSHIP EXECUTIVE:

• Promote Kforce services to clients by determining and implementing appropriate marketing techniques for industry and region, including regular visits to current clients.
• Qualify and prioritize new job orders.
• Negotiate with client to establish appropriate bill rates, contract terms, and fees for incoming job orders.
• Employ appropriate methodologies to facilitate the matching process from the client perspective.
• Ensure client expectations regarding job orders are set and maintained.
• Conduct follow-up activities with clients to ensure customer satisfaction and delivery by candidate of expected services.
• Identify new job order opportunities through client contacts and consultants via candidate marketing and relationship building.
• Identify customer needs; be continuously alert and responsive to changing customer business environment and needs.
• Prep and debrief clients; provide coaching and advice to the client through the interview process, to include counter-offers.
• Advise clients throughout the placement process.
• Work closely with Talent Delivery associates in efforts related to candidate activities including quality assurance, candidate follow-up, candidate retention and extension, lead generation, re-marketing, and assignment end.
• Develop and execute daily plan.
• Participate in periodic training to enhance representation of clients in HR management decisions.

SUPERVISORY RESPONSIBILITIES:

• Supervise activities of assigned associates.

KEY SUCCESS INDICATORS/ATTRIBUTES:

• Demonstrate ability to obtain Career-To-Date Gross Profit of $3 Million - $4.99 Million.
• Demonstrate strong commitment to exceptional customer service and leadership among peers.
• Demonstrate strong commitment to a team environment and a client focus.
• Demonstrate well-developed verbal and written communication skills.
• Proficient at handling difficult client negotiations with professionalism and respect.
• Ability to develop an independent viewpoint and present a compelling business case to support recommendations.
• Possess sound judgment and reasoning abilities.
• Exhibit strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks and competing influences.
• Ability to develop and maintain relationships with key business partners by building personal credibility and solid trust.
• Ability to self-motivate and self-direct.
• Possess strong time management and organizational skills.
• Ability to gain access to and cultivate strong relationships with hiring managers.
• Look for opportunities to sustain regular contact with clients and improve client retention.
• Demonstrate expertise within functional discipline.
• Maintain courteous, professional and effective working relationships with employees at all levels of the organization.
• Commitment and adherence to Firm's Core Values.

EDUCATIONAND/OR EXPERIENCE:

• Bachelor's degree preferred or a combination of education and experience and a minimum 6 months relevant staffing experience. Proof of $1 million or more equivalent Career-To-Date Gross Profit required. Previous management experience preferred.

CERTIFICATES AND/OR LICENSES:

• None required.

TRAVEL REQUIREMENTS:

• Must have reliable transportation which affords timely travel to client sites within assigned territory.

Kforce is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.