Marketplace Ecommerce Consultant

Job Title:

Marketplace Ecommerce Consultant

Reports To:

SVP, Operations (Cameron Smith)

SUMMARY

Thnks is a fast growth startup that provides an on-demand gratitude expression platform for enterprises, SMBs and individual contributors. We believe making people feel appreciated - not just part of a transaction - is a business-building strategy. To that end, we've built a technology that converts small acts of gratitude into lasting business relationships that drive loyalty and revenue

We are seeking an experienced Marketplace Ecommerce Consultant to help us optimize our platform to achieve our business goals.

DUTIES AND RESPONSIBILITIES

• Develop, implement, and update a Thnks ecommerce strategy which improves Marketplace performance in terms of both revenue generation and volume of Thnks sent.
• Create an analytical framework for evaluating Marketplace products, services, and vendors that ensures Thnks is meeting client needs.
• Effectively connect the Thnks Marketplace with trends and events relevant to both current and prospective clients.
• Operate internally as a vocal advocate and feedback loop for the Thnks Marketplace with all Thnks teams.
• Directly manage vendor relationships, including onboarding and offboarding.

NECESSARY SKILLS AND QUALIFICATIONS

• Minimum four to six years' experience in a similar role.
• Thorough knowledge of product placement and marketing in a digital environment
• Experience with AI Search platforms (such as Algolia, SearchSpring, Google Retail Discovery AI) a plus
• Demonstrated product planning skills and effective communication to both internal and external stakeholders
• Confidence and competence in A/B testing, conversion management, customer journey optimization, traffic and search analysis, and development of analytical reports.

SUCCESS IS...

• Increased Revenue and Volume: A successful manager will implement strategies that consistently increase the volume of Thnks sent and revenue generated through the Thnks Marketplace.
• Improved Conversion Rates: The ecommerce manager will increase the percentage of clients who actually send a Thnks while browsing the Marketplace.