Master Customer Data Steward

Overview

We are seeking a detail-oriented Master Customer Data Steward to join our team. The ideal candidate will establish and enforce customer master data governance policies, ensuring data quality and compliance across CRM, ERP, and other systems.

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Watch this video to learn about Panasonic Connect and see how we connect talent to opportunity. Come join our journey!

Responsibilities

What You'll Get To Do:

Overall Responsibilities:

• Establish and enforce customer master data governance policies.
• Define and manage processes for creating, updating, archiving and removing customer records.
• Lead data quality initiatives, including audits, cleansing, and deduplication.
• Monitor and optimize data quality metrics.
• Align data integration strategies across CRM, ERP, and other systems.
• Ensure compliance with data privacy regulations (e.g., GDPR, CCPA).
• Establish and maintain customer account hierarchical relationships.
• Educating stakeholders and users on data governance policies, standards and handling practices
• Provide efficiency and oversight in the steps required to streamline and standardize processes

Team Collaboration and Strategy:

• Strategic thinker that can evaluate current systems and processes and define best in class future state processes that will advance our operational capabilities through data while improving our customer satisfaction
• Collaborate with PEXNA IT for governance, compliance and quality around IT related applications and projects
• Define the target system requirements and data integrity, data flow
• Process definition and system knowledge and capabilities of SAP, SFDC, Anaplan, PowerBI
• Understand the data requirements of a transaction and the system
• Decision making capabilities that align to the corporate strategic initiatives

Qualifications

What You'll Bring:

Education & Experience:

• Bachelor's degree in Information Management, Business Administration, Data Science, or related field
• 3+ Years of experience in master data management, data governance, or data quality management
• Strong understanding of customer data in CRM/ERP systems (e.g., SAP, Salesforce)
• Experience with data profiling, cleansing, and deduplication tools (e.g., DemandTools, Cloudingo, OpenRefine)
• Proficiency in ETL and data integration tools (e.g., Mulesoft, Talend, Dell Boomi)
• Excellent problem-solving and communication skills
• Experience with Atlassian tools; Jira and Confluence
• Experienced with Microsoft Office including Excel, Word and PowerPoint

Competencies:

• Kaizen or related, capable facilitation and track record of problem-solving
• Working with our PMO, and other business groups, to communicate and support various project initiative
• Proactive and effective problem-solving capabilities to handle potentially complex problems and resolve conflicts
• Must be self-motivated with an ability to balance multiple projects under tight deadlines
• Ability to rapidly adapt and respond to frequent changes in environment, priorities, and deadlines
• Experience working in a team-orientated, collaborative environment
• Experience with significant cultural, organizational, and business process change efforts
• Strong data management and process improvement skills
• Experience with project management tools and/or software
• Ability to communicate with customers and resolve customer issues in a timely manner.

Communications:

• Ability to define communication plans and execute effectively with other Panasonic staff, key customers, executive and project management staff.
• Strong communication (written and verbal) and negotiation skills to effectively communicate with all levels of personnel up to executive level both internally and within customer/supplier organizations.

Other Requirements:

• Travel Requirement: 10 % travel to various locations in North America to meet with IT team or onsite for project execution. During large scale projects, the percentage could fluctuate. Adherence to corporate travel and entertainment policy is required.
• Understand financial requirements and compliance
• Must be able to grasp data requirements and system processing
• Data Analytics skills required
• Decision making skills based on available information

What We Offer:

• High Performance Culture
• A focus on Diversity, Equity and Inclusion
• Teamwork and Collaboration
• Rewards and Recognition
• Learning & Development Opportunities Across Multiple Business Units
• Competitive compensation packages
• Hybrid work model
• Comprehensive benefits
• Paid Parental Care Leave
• Educational Assistance
• Volunteer time off
• Total Well Being Program
• Employee Referral Program

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

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The salary range below is just one component of Panasonic Connect's total package. Actual compensation varies depending on the individual's knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.

Salary Range

$90,000 - $120,000 REQ-151312