Master Technician Field Manager

The Bertrandt Group has been providing development solutions for the international automotive and aviation industries as well as the mechanical and plant engineering, energy, medical technology and electronics industries in Europe, China and the USA for more than 40 years. Our employees guarantee extensive know-how, sustainable project solutions and a high level of customer orientation.

Master Technician Field Manager

Location: 63103, St. Louis

Master Technician Field Manager

Workplace: 63103, St. Louis

Apply online!

What to expect:

• This technical position, part of the Product Quality and Technical Service team, is field-based and provides mobile technical expertise directly supporting customer satisfaction, OEM dealers, and the improvement of OEM vehicle product quality.
  
  Responsibilities
  
  • Improve customer service experience through the prompt and correct repair of vehicles and the forward resolution of quality issues.
  • Conduct in-depth on-site technical analysis as a component of the OEM process for the resolution of product quality issues.
  • Report emerging vehicle quality issues to the Product Support specialists.
  • Report service information (internal) shortcomings, errors/missing repair information, tool shortcomings, wiring diagrams, etc.
  • Promptly support OEM dealers to manage technical customer cases, diagnose, and correctly repair difficult-to-localize product shortcomings on customer vehicles, as dispatched through the Technical Assistance Team or the Technical Field Leader.
  • Partner with the Region teams and Customer Care teams in dealing with sensitive customer vehicle technical issues.
  • Ensure that all information collected during dealer visits is promptly documented and delivered to technical and Region teams in a professional manner (Contact Report), including technical analysis results, pictures, videos, process and dealer service readiness/repair quality observations, training recommendations, need for warranty review, etc.
  • Organize and host technical-update meetings with dealer service personnel (shop foremen, lead technicians).
  • Continuously develop own technical/personal knowledge/skills by participating in training and development opportunities.
  • Provide cross-functional technical assistance to other OEM groups. Support field activities of OEM.
  • Support the operation of the team by performing special projects and tasks as necessary (tool purchases, meeting planning, proctor technical training, etc.).

What you bring along:

• Required Skills
  
  • Prior technical experience with European OEMs.
  • Strong automotive technical knowledge.
  • Must have recent, hands-on automotive technical issue diagnosis experience.
  • Strong orientation/ability to work in teams and support others.
  • Prioritize and effectively manage own time and multiple activities with frequent interruptions and limited supervision.
  • Driven, self-motivated, extremely well-organized, detail-oriented, and disciplined.
  • Performance-oriented and focused on self-development.
  • Hold a valid unrestricted driver's license and passport.
  
  Desired Skills
  
  • Previous technical experience in retail service as a certified master technician or similar field/service/training technical position with a vehicle manufacturer.
  
  Education
  
  Required:
  
  • Associate Degree in Automotive Technology or equivalent degree or certification.
  • Automotive High Voltage certification/training.
  
  Desired:
  
  • Bachelor's Degree in Science with a major in a technical subject or equivalent degree or certification (ASE A1-A8 + L1).
  
  Work Flexibility
  
  • This position requires extensive, often short-notice, regional travel (70-80% of the time), including occasional national travel with overnight stays as needed.
  • Must be able to work flexible hours, occasionally beyond the normal workweek (usually travel time).
  • Rare, short-duration (4-5 days) international travel (Germany) is also required.
  
  Location Details
  
  • This is a home-based position, located in the St. Louis, MO area.
  • Candidates must reside in or near St. Louis, MO (within an hour or so) as it is centralized to the dealerships they would be supporting.

• As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions. With the strength of a global network of over 14,500 colleagues in 50+ locations, Bertrandt US combines deep expertise in Electronics, Product Engineering, Physical, and Production & After Sales. Join us in engineering tomorrow's mobility today.

What we offer:

• 80,000.00-102,000/year
• Complete and comprehensive benefits package including Med/Dent/Vision
• Employer paid STD/LTD/Life
• 401k Retirement program
• Generous paid vacation/sick/holidays
• Creativity encouraged in a fun, friendly work environment

EEO Statement:

Bertrandt US is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind. We consider all qualified candidates without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.

Contact:

Lashon Crum

Tel.: 6692240330

What we offer:

• 80,000.00-102,000/year
• Complete and comprehensive benefits package including Med/Dent/Vision
• Employer
  
  Bertrandt US is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind. We consider all qualified candidates without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.
  
  Contact:
  
  Lashon Crum
  
  Tel.: 6692240330
  www.bertrandt.com/en/career
  
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  Apply online!
  
  Apply online!