Medical Director (California)

ABOUT ADOBE

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized the last two years as one of "America's Fastest-Growing Private Companies" by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal four years in a row.

As one of the country's few fully integrated healthcare providers, APH offers a range of services which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. APH offers customized services for Medicaid, Medicare, and the ACA/Marketplace lines of business.

POSITION PURPOSE

The Medical Director (MD) will lead and provide clinical oversight for our telemedicine-based population health services. This role is central to a team-based, patient-centered care model that addresses chronic, acute, preventive, and sometimes palliative care needs of adult patients across diverse communities. The Medical Director will oversee clinical care provided remotely via our telemedicine platform and will work closely with in-field nurses to manage a panel of patients through both virtual interactions and coordinated in-person visits.

This position combines clinical leadership, telemedicine expertise, and collaborative skills to drive high-quality outcomes through technology-enabled, team-based care. Our infrastructure provides comprehensive support, including EHR, telemedicine training, patient recruitment, administrative services, and robust care coordination.

As a senior leader, the MD will oversee a team of clinical professionals and collaborates with executive peers to establish an integrated, patient-centered approach to healthcare delivery.

This is a hybrid position, that will primarily operate in a remote capacity but may require occasional travel to our Phoenix office or other satellite locations, based on business needs.

DUTIES & RESPONSIBILITIES

80%

Clinical Oversight and Strategy

• Lead the telemedicine clinical team, providing guidance on managing chronic disease, preventive care, and acute and palliative needs via virtual platforms.
• Shape the organization's approach to remote patient management, ensuring that the model meets best practices and regulatory standards for quality of care.
• Develop and implement strategies to optimize the telemedicine care model, with an emphasis on patient engagement, self-management skills training, and continuous quality improvement.

Patient Care and Clinical Management

• Oversee a team of primary care providers who manage adult patient panels, ensuring effective telemedicine-based diagnosis, treatment, and follow-up.
• Collaborate with field-based nurses who conduct home visits, administer follow-up care, and assist patients in self-management and chronic disease management.
• Engage in regular case reviews with providers and nurses to ensure comprehensive, coordinated, and patient-centered care.

Team Leadership and Development

• Mentor and support the telemedicine clinical team, including primary care providers and nurses, fostering a collaborative environment focused on high-quality care delivery.
• Facilitate regular training sessions and provide resources to enhance team proficiency in telemedicine care delivery, patient engagement, and chronic disease management.
• Ensure clinical teams are supported with ongoing access to resources, technology, and best practices in telehealth and population health management.

Program Development and Quality Improvement

• Design and implement protocols for managing chronic, preventive, and acute care in a virtual environment, tailored to the needs of diverse patient populations.
• Partner with quality and data teams to assess program outcomes, leveraging data analytics to identify areas for improvement in care delivery and patient outcomes.
• Monitor compliance with telemedicine standards, state regulations, and organizational policies, and lead quality improvement initiatives for remote care.

Collaboration and Coordination of Care

• Work with administrative teams to support seamless scheduling, billing, patient record retrieval, and rapid check-ins between visits, ensuring a streamlined experience for patients.
• Collaborate with field nurses to coordinate timely in-home visits, follow-up care, and engagement with patients to facilitate self-management.
• Engage with stakeholders, including health systems and community organizations, to expand telemedicine services and improve accessibility for underserved populations.

Telemedicine Platform Management

• Ensure the telemedicine platform operates efficiently and meets clinical needs, providing input on updates, functionality, and user training.
• Monitor provider and patient feedback on the telemedicine platform to drive ongoing improvements and ensure high satisfaction with virtual care.
• Serve as a subject matter expert on telemedicine best practices, coaching providers and staff on effective remote communication, digital health engagement, and troubleshooting.

20%

Administrative and Data Reporting

• Attend regularly scheduled meetings.
• Compose and share reports of Team KPIs.
• Other Duties as Assigned.

SKILLS & QUALIFICATIONS

• 5+ years of experience in primary care or population health, with telemedicine or virtual care experience strongly preferred.
• Proven experience in a leadership role, ideally within a telemedicine or remote care environment.
• Background in managing chronic conditions, preventive care, and population health management.
• Proficiency with telemedicine platforms, EHR systems, and data-driven decision-making.
• Strong ability to lead and collaborate in a virtual care setting with remote teams and patients.
• Excellent communication skills to effectively engage patients, coordinate with field nurses, and provide virtual care.
• A patient-centered approach and commitment to advancing health equity in underserved communities.

EDUCATION, LICENSES, & CERTIFICATIONS

• Active and unrestricted medical license in California.
• Board certification in a relevant clinical specialty (e.g., Family Medicine, Internal Medicine, Preventive Medicine).
• Certification in Telemedicine or Population Health (e.g., CPHQ, Certified Professional in Healthcare Quality) is helpful.
• Certification in Population Health Management is helpful.
• Lean Six Sigma or similar process improvement certification is helpful.

BENEFITS & TOTAL REWARDS

• Paid Orientation and Training
• Insurance - Medical, Dental, Vision, and Life
• 401k Plan - 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• Paid Holidays (9 days)
• Paid Time Off (Flexible Time Off)
• Paid Volunteer Hours

CHARACTER & COMPETENCIES

• Courage - To have the courage to the right thing at the right time.
• Ownership - To take ownership of every issue you touch.
• Respect - To respect yourself, co-workers, and for those whom you care.
• Excellence - To be excellent in all that you do.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and /or move more than 30 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing.

EQUAL EMPLOYMENT OPPORTUNITY

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.