Metallurgical (Customer Technical Service) Engineer - II

Job Description

Responsible for product quality and customer servicing responsibilities at OEM automotive customers, tiered stampers and outside processors in Central Ohio. The Engineer will provide the leadership needed to advocate for the customer and drive alignment with internal USS functions such that we meet or exceed our customers' expectations in the quality of our products and services. This includes transformational leadership to drive out internal and supply chain waste and continuously improve cost of poor quality such that we convey a lean and world class provider of products and services to our customers.

KEY RESPONSIBILITIES:

• Takes the lead in managing the quality relationships with the assigned key customer accounts.
• Provide direction and leadership to a remote team of contract CQEs (Customer Quality Engineers) and supporting internal USS functions to drive resolution of customer and outside processor technical and quality issues with our products.
• Drive customer and industry (AIAG [Automotive Industry Action Group] Effective Problem Solving guideline) expectations in problem solving. Lead teams on customer specific formats as required (8D/5D, A3, PRR, etc...).
• Act as an advocate for our customers to ensure the USS team meets product, delivery, and application requirements, including specific process requirements such as change management and problem solving process disciplines.
• Work with USS mills to establish material boundary samples, quality standards, and develop testing and evaluation techniques to ensure material quality is to customer's expectations and requirements.
• Monitor quality performance, support and actively communicate corrective action work across the supply chains (from mills to outside processors thru "end use" customers).
• Contribute towards continuous improvement activities in product quality and process efficiency across the supply chain.
• Understand and be able to apply product quality standards, customer specifications and industry standards.
• Be familiar with capabilities and limitations of producing mills and outside processors and have the ability to communicate this information to customers.
• Coordinate quality activities with corporate, mill, processor and customer quality departments.
• Ensure accurate transfer of customer requirements or processing instructions to the mills and processors.
• Ensure results are documented in USS Dispomatic system, following established policies.
• Proactively engages across functions and within the businesses to identify meaningful opportunities for improving efficiencies and reducing costs. In line with the USS Carnegie Way.
• Utilizes knowledge, skills, and influence to facilitate breakthrough performance across the organization.
• Participate across the business to identify and share company-wide best practices, advise the priorities for business excellence, and identifies future projects that will drive U. S. Steel's Corporate Performance Scorecard. Input customer quality metrics on the scorecard.
• Leads by example and aid Contract Team and Customer Production and Quality to develops others on quality principles and tools for implementing creative solutions for system and process improvements.
• Report directed operational, metrics-based benchmarking to identify and share best practices.
• Serve as a change leader for the organization, in delivering engaging people safely (EPS) and change management efforts.

EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor's degree in engineering or a closely related field or equivalent experience.
• At least 5 years of professional work experience in the Sheet Metal Forming Conversion of Sheet Metal, or sheet metal mill Customer Quality Engineering (CQE) / Customer Technical Service (CTS).
• Experience should include a minimum of 5 years in Automotive OEM Production Stamping Manufacturing and Die Process Engineering and/or inside of the steel industry including Customer Quality Engineering (CQE) / Customer Technical Service (CTS) where knowledge of steel quality requirements and sources of quality issues have been applied. Other considerations of experience would be in Steel Mill Operations, QA or Steel Processor facility. This should include understanding of formability data analysis to recommend tooling, process or design changes to aid with customer formability and manufacturing issues.
• Strong project and program management skills.
• Strong structured problem solving, Lean Six Sigma experience desired.
• Demonstrated level of business acumen such as knowledge of P&L levers.
• Results-based leadership skill set with strong impact and influencing skills in cross-functional matrix environment.
• Tenacity, people skills and energy in leading change towards an effective work environment.
• Ability to communicate effectively to motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization.
• Experience leading cross-functional teams on projects.

Preferred Skills
Knowledge of Flat roll steel Automotive product.

Company Overview

Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.

Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.

We are honored to have earned accolades and awards from well-regarded organizations, including the following:

• Ethisphere's World's Most Ethical Companies 2022, '23, '24
• Disability: IN's Best Places to Work for Disability Inclusion 2021, '22, '23, '24
• Human Rights Campaign Foundation's Equality 100 Award 2020, '21, '22, '23-24, '25
• Military Times' Best for Vets: Employers 2023, '24

Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel's success for over 100 years, and it remains critical to our company's success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)

Competency Summary

At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:

Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results