Microsoft 365 Services Team Supervisor
Apply NowCompany: Pierce County
Location: Tacoma, WA 98444
Description:
Salary: $116,873.93 - $170,945.10 Annually
Location : Tacoma, WA
Job Type: Career Service - Full Time
Remote Employment: Flexible/Hybrid
Job Number: 25-00228
Department: Information Technology
Division: IT-Infrastructure & Operations
Opening Date: 03/03/2025
Closing Date: 3/24/2025 11:00 PM Pacific
Description
Position Summary
Why It's a Great Opportunity: Join us for an exciting leadership opportunity supervising the IT service team that supports Pierce County business operations, and 3,500 employees, that are reliant on Microsoft 365.
As an IT Systems Engineer Supervisor, you will lead a core team responsible for Microsoft 365 service management, ensuring smooth daily operations, system availability, robust security, and responsive end-user support. You'll collaborate with various IT teams to implement and support solutions using Microsoft 365, such as Office Apps, Teams, Outlook, eDiscovery Premium, and SharePoint, as well as managing vendor relationships and contracts with Microsoft.
In this hands-on role, you will leverage your deep expertise in Microsoft 365 while supervising a dynamic and skilled five-member team and working across the IT division with others who leverage Microsoft 365 components such as PowerBI, PowerPlatform, and Microsoft Servers. You'll be responsible for fostering professional and technical growth within your team and ensuring their continued development.
If you have a strong leadership background, in-depth knowledge of Microsoft 365, and a passion for service operations, this role offers you the opportunity to make a meaningful impact while supporting Pierce County's technology needs.
Why It's a Great Department: The Information Technology Division is responsible for building, operating, and maintaining the technologies that power essential public services in Pierce County. As a national leader in public service innovation, we offer diverse technology solutions supported by a robust hybrid infrastructure, combining both on-premises and cloud-based systems, all secured by a reliable network. Our team thrives in a positive, collaborative environment where we support each other and the impactful work we do. Join us and be part of a division where your contributions truly make a difference.
How to be Successful in the Role: We are seeking a dynamic and collaborative IT leader with a passion for customer support and innovation. You will be a strategic thinker with a proven track record of leading talented teams in delivering IT services and support for Microsoft 365 technologies. Success in this role requires your strong communication skills, the ability to engage with stakeholders at all levels, and adaptability in modifying your approach based on feedback from leadership.
In addition to a deep technical understanding, your ability to be proactive, anticipates needs, and is actively involved in managing and guiding their team. A collaborative, team-oriented mindset is essential to drive success in this role.
Your Future in this Role: You will report directly to the IT Manager of Client Technology Services and lead a team of four skilled and dedicated staff members. In this role, you will play a pivotal part in delivering critical IT services and solutions. As a hands-on supervisor within the unit, you'll have the opportunity to influence direction and actively contribute to the overall IT leadership strategy.
Core Daily Responsibilities:
Qualifications
Minimum Qualifications:
Preferred/Desired Qualifications:
As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
Supplemental Information
To be considered for this opportunity please:
This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.
At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our , and a County Book Club.
We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of and , , staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Our benefits:
Vacation (Annual Leave)
After approximately six months, employees receive six days of vacation leave.
Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:
Vacation Accruals:
During years 1-3, 12 Days
During years 4-7, 16 Days
During years 8-13, 20 Days
During years 14-18, 23 Days
During years 19, 24 Days
During years 20, 25 Days
During years 21, 26 Days
During years 22, 27 Days
During years 23, 28 Days
During years 24, 29 Days
During years 25 & thereafter, 30 Days
A maximum of 45 days may be carried from one year into the next.
Pro-Rated for Part-Time based on % of 1.0 FTE.
Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.
Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:
New Year's Day - January 1
Martin Luther King, Jr's birthday - Third Monday in January
President's Day - Third Monday in February
Memorial Day - Last Monday in May
Juneteenth - June 19
Independence Day - July 4
Labor Day - First Monday in September
Veteran's Day - November 11
Thanksgiving Day - Fourth Thursday in November & Friday after
Christmas Day - December 25
Personal Holidays:
Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.
Furlough:
Some Pierce County employees may be designated to receive 10 "furlough" days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.
Sick Leave:
Sick leave accrues on a bi-weekly basis, at the rate of one day per month.
Insurance Benefits:
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the website.
Retirement and Deferred Compensation:
Pierce County employees are members of the State of Washington's Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the web site.
Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security:
All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.
Miscellaneous Benefits:
Please visit website for more information.
Telework/Remote Options:
Some departments allow for telework or work-from-home options dependent on the body of work. Learn more about our telework policy
**All employees are required to be WA State residents after 30 days of employment.
01
A resume and cover letter are required for consideration of this position. Have you ensured that both are attached individually?
Required Question
Location : Tacoma, WA
Job Type: Career Service - Full Time
Remote Employment: Flexible/Hybrid
Job Number: 25-00228
Department: Information Technology
Division: IT-Infrastructure & Operations
Opening Date: 03/03/2025
Closing Date: 3/24/2025 11:00 PM Pacific
Description
Position Summary
Why It's a Great Opportunity: Join us for an exciting leadership opportunity supervising the IT service team that supports Pierce County business operations, and 3,500 employees, that are reliant on Microsoft 365.
As an IT Systems Engineer Supervisor, you will lead a core team responsible for Microsoft 365 service management, ensuring smooth daily operations, system availability, robust security, and responsive end-user support. You'll collaborate with various IT teams to implement and support solutions using Microsoft 365, such as Office Apps, Teams, Outlook, eDiscovery Premium, and SharePoint, as well as managing vendor relationships and contracts with Microsoft.
In this hands-on role, you will leverage your deep expertise in Microsoft 365 while supervising a dynamic and skilled five-member team and working across the IT division with others who leverage Microsoft 365 components such as PowerBI, PowerPlatform, and Microsoft Servers. You'll be responsible for fostering professional and technical growth within your team and ensuring their continued development.
If you have a strong leadership background, in-depth knowledge of Microsoft 365, and a passion for service operations, this role offers you the opportunity to make a meaningful impact while supporting Pierce County's technology needs.
Why It's a Great Department: The Information Technology Division is responsible for building, operating, and maintaining the technologies that power essential public services in Pierce County. As a national leader in public service innovation, we offer diverse technology solutions supported by a robust hybrid infrastructure, combining both on-premises and cloud-based systems, all secured by a reliable network. Our team thrives in a positive, collaborative environment where we support each other and the impactful work we do. Join us and be part of a division where your contributions truly make a difference.
How to be Successful in the Role: We are seeking a dynamic and collaborative IT leader with a passion for customer support and innovation. You will be a strategic thinker with a proven track record of leading talented teams in delivering IT services and support for Microsoft 365 technologies. Success in this role requires your strong communication skills, the ability to engage with stakeholders at all levels, and adaptability in modifying your approach based on feedback from leadership.
In addition to a deep technical understanding, your ability to be proactive, anticipates needs, and is actively involved in managing and guiding their team. A collaborative, team-oriented mindset is essential to drive success in this role.
Your Future in this Role: You will report directly to the IT Manager of Client Technology Services and lead a team of four skilled and dedicated staff members. In this role, you will play a pivotal part in delivering critical IT services and solutions. As a hands-on supervisor within the unit, you'll have the opportunity to influence direction and actively contribute to the overall IT leadership strategy.
Core Daily Responsibilities:
- Supervise, lead, and contribute to the team supporting Microsoft 365 services, applications, and solutions, providing both people and technical leadership.
- Lead, coordinate, and contribute to team activities, including daily operational user support, defining procedures, staffing plans, strategic planning, performance management, and coaching.
- Own Microsoft 365 enterprise solutions and vendor relationships, ensuring service delivery, operational planning, financial oversight, and continuous improvement.
- Collaborate with senior leaders and technical staff to understand and meet customer business needs, ensuring exceptional service.
- Stay current on IT industry developments, share insights with leadership, and recommend improvements to applications and support models.
- Act as Client Technology Services Unit Manager in the manager's absence.
Qualifications
Minimum Qualifications:
- A resume and cover letter are required for consideration.
- Bachelor's degree in information technology, computer sciences, business/public administration, or related field; and,
- Eight years of information technology experience; and,
- Two years of experience in an IT project lead or supervisory role is required.
- Positions in specific program areas may require program-related experience, education, and/or training.
- Additional education or experience which clearly indicates the ability to perform the essential functions of the position may substitute equally on a year of year basis for the recruiting requirements.
Preferred/Desired Qualifications:
- Proven professional experience leading or supervising a technology services and support team.
- Expert level experience as a Microsoft 365 services professional.
- Expert level experience in the engineering of enterprise level information technology systems and solutions including needs analysis, alternatives analysis, technical requirements development, and solution implementation.
- Experience in IT program administration and project delivery including budget development, budget forecasting, work planning, status reporting, and presenting.
- Strong negotiations skills and effective vendor management.
- Progressive background in IT user and desktop service delivery and operations.
- Working knowledge in Microsoft's Powershell, and PowerAutomate.
- Practical knowledge in Microsoft's CoPilot and CoPilot Studio and other Artificial Intelligence tools.
- Experience and understanding of enterprise IT architectures, cyber security frameworks, regulatory compliance, and system standards.
- Exemplary customer and stakeholder management practices and ability to align service offerings with customer business needs.
As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
Supplemental Information
To be considered for this opportunity please:
- Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to:
- If you have a question about this opportunity, please email the Recruitment Team at and specify the Job Number and Title.
- If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
- Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.
This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.
At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our , and a County Book Club.
We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of and , , staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Our benefits:
Vacation (Annual Leave)
After approximately six months, employees receive six days of vacation leave.
Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:
Vacation Accruals:
During years 1-3, 12 Days
During years 4-7, 16 Days
During years 8-13, 20 Days
During years 14-18, 23 Days
During years 19, 24 Days
During years 20, 25 Days
During years 21, 26 Days
During years 22, 27 Days
During years 23, 28 Days
During years 24, 29 Days
During years 25 & thereafter, 30 Days
A maximum of 45 days may be carried from one year into the next.
Pro-Rated for Part-Time based on % of 1.0 FTE.
Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.
Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:
New Year's Day - January 1
Martin Luther King, Jr's birthday - Third Monday in January
President's Day - Third Monday in February
Memorial Day - Last Monday in May
Juneteenth - June 19
Independence Day - July 4
Labor Day - First Monday in September
Veteran's Day - November 11
Thanksgiving Day - Fourth Thursday in November & Friday after
Christmas Day - December 25
Personal Holidays:
Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.
Furlough:
Some Pierce County employees may be designated to receive 10 "furlough" days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.
Sick Leave:
Sick leave accrues on a bi-weekly basis, at the rate of one day per month.
Insurance Benefits:
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the website.
Retirement and Deferred Compensation:
Pierce County employees are members of the State of Washington's Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the web site.
Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security:
All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.
Miscellaneous Benefits:
Please visit website for more information.
Telework/Remote Options:
Some departments allow for telework or work-from-home options dependent on the body of work. Learn more about our telework policy
**All employees are required to be WA State residents after 30 days of employment.
01
A resume and cover letter are required for consideration of this position. Have you ensured that both are attached individually?
- Yes
- No
Required Question