Microsoft Dynamics 365 Administrator

Role :: Microsoft Dynamics 365 Administrator | Power Platform Specialist

Onsite Role- Expert Level Dynamics CRM needed

Location :: Toronto CA (On Site)

Long Term Contract

We are seeking a highly skilled and experienced Microsoft Dynamics 365 Administrator / Power platform specialist with knowledge of Azure services to join our team. As a Support specialist, you will be responsible for the configuration, maintenance, and support of our Dynamics 365 environments. You will be in a user facing role and will be required to collaborate often with internal development teams & Microsoft support to ensure a smooth user experience on the Sales & Marketing products.

Responsibilities:

• Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management.
• Design, develop, implement, and maintain solutions using Microsoft Power Platform components, including Power Apps, Power Automate, and Power BI.
• Administer & configure Sales & Marketing products of Dynamics 365
• Proactively monitor our ServiceNow incident queue for Dynamics 365 specific tasks, take ownership and provide timely support to end users as per our defined SLAs.
• Route enhancements & bugs to internal development team as per our standard processes
• Engage Microsoft support on product specific issues, Expedite and ensure timely resolutions.
• Collaborate with business stakeholders to understand user requests & issues in detail and work with internal development team as required.
• Develop and maintain workflows, business rules, and customizations to enhance system functionality and automate business processes.
• Monitor system performance, troubleshoot issues, and provide timely resolution to ensure system availability and reliability.
• Conduct data audits and ensure data integrity within the Dynamics 365 environment.
• Provide end-user training when required and create comprehensive documentation to promote effective utilization of Dynamics 365.
• Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience.
• Regularly monitor existing integrations between Dynamics 365 and other business systems / applications. Report on failures and pinpoint the root cause.
• patches, and enhancements.
• Maintain system documentation, including system configurations, customizations, and user guides.

Qualifications:

• Bachelor's degree in computer science, Information technology or a related field.
• Proven experience of at least 5 years as a Microsoft Dynamics 365 or Microsoft power platform administrator or a similar role.
• Proven work experience on Sales & Marketing products of Dynamics 365
• Strong knowledge of Microsoft Dynamics 365 platform, including configuration, customization, and security management.
• Experienced on system integration and data migration within Dynamics 365.
• Competent in troubleshooting and resolving technical issues on Dynamics 365.
• Strong knowledge of Microsoft Power Platform components, including Power Apps, Power Automate, and Power BI.
• Strong knowledge of Microsoft Azure services, including Azure App Service, Azure Functions, Azure Logic Apps, Azure Data Factory, and Azure SQL Database.
• Familiarity with Azure Data Lake Storage, Azure Databricks, and Azure Synapse Analytics for big data and analytics solutions.
• Familiarity with Azure DevOps for CI/CD pipelines and version control.
• Proficiency in scripting languages such as PowerShell or Azure CLI for automation and deployment.
• Understanding of Azure security and compliance best practices.
• Knowledge of Azure Active Directory and Azure AD B2C for identity and access management.
• Experience with Azure monitoring and diagnostics tools, such as Azure Monitor and Azure Application Insights.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with internal cross-functional teams.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Microsoft Dynamics 365 certifications are highly desirable. Especially Sales, Marketing & Power platform related certifications or Microsoft Azure certifications, such as Azure Administrator Associate.