Microsoft Dynamics 365 Developer

Position Type: Hybrid (1week/month onsite), Fulltime
Contract Length: 6+ Months
Location: The Dynamics 365 CE Developer shall be 100% allocated to this project and work in a hybrid capacity. The ideal candidate will be in the Harrisburg area throughout the contract term. The candidate must be available to report onsite one week per month.
Headquarters Location: Harrisburg, PA 17111

Job Description:

We are looking for a talented and experienced Dynamics 365 Customer Engagement Developer to join our team serving our client. This role involves designing, developing and configuring user-friendly portals and applications that meet our clients business needs.

Key Responsibilities:

• Configure and develop the client's Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
• Work closely with and be a member of a team led as assigned by the client to implement solutions as defined.
• Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.
• Under the direction of the Microsoft CRM CE Sr Developer / Designer:
  • Ensure the seamless integration, best in class performance, and efficient data flow across systems.
  • Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
  • Promote user adoption through effective change management and support.
  • Provide ongoing support and optimization for Dynamics 365 CE solutions.
  • Identify and implement improvements to enhance system functionality and user experience.
  • Configure Dynamics 365 CE applications to meet specific business requirements.
  • Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features.
  • Work with technical teams to ensure customizations and integrations are aligned with functional needs.
  • Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, client Standards, and client Software Development Lifecycle documentation.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all client standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as assigned by the client.

Qualifications:

• 3+ years' experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.
• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering complex projects.
• Experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.
• Familiarity with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
• Familiarity with Agile development methodologies.
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to lead and collaborate with cross-functional teams.
• Detail-oriented with strong organizational and project management skills.
• Enterprise Business Solutions, specifically SAP projects.
• ITIL / ITSM practices and methodologies.
• Equivalent combination of education and/or experience may be accepted.

Certifications:
This role should have a familiarity with all and be working toward at least some of the following certifications:

• Dynamics 365 Fundamentals (MB-910).
• Microsoft Power Platform + Dynamics 365 Core (MB-200).
• Power Platform App Maker Associate (PL-100).
• MS Dynamics Fast Track recognized support as part of a prior client engagement.
• Microsoft Most Valuable Professional (MVP) recognized.
• Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
• Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
• Power Platform Functional Consultant Associate (PL-200).
• Power Platform Developer Associate (PL-400)