Model N Flex Techo-Functional Analyst- REMOTE

Job Summary
We are seeking a highly skilled and experienced Model N Flex Techno-Functional Analyst to join our team. The ideal candidate will bridge the gap between business requirements and technical solutions, working with the Model N Flex platform to optimize and enhance revenue management processes. This role involves both technical and functional aspects of the Model N Flex platform, ensuring it supports our business goals and objectives effectively.

Primary Responsibilities

• Collaborate with business stakeholders to understand and document business processes, pain points, and objectives.
• Translate business requirements into clear and actionable technical specifications for the Model N Flex platform.
• Conduct gap analysis and identify areas for optimization or enhancements in the Model N Flex system.
• Work on the configuration and customization of Model N Flex to meet specific business needs.
• Configure pricing models, revenue management workflows, and order-to-cash processes within Model N Flex.
• Implement complex functionality, ensuring integration with existing systems and data flows.
• Create test cases and execute testing for new configurations, customizations, and enhancements to ensure they meet business requirements.
• Coordinate with business users for User Acceptance Testing (UAT) and ensure that Model N Flex applications are running smoothly.
• Address and resolve any system defects or issues raised during testing.
• Provide ongoing support for Model N Flex applications, ensuring high availability and optimal performance.
• Troubleshoot and resolve issues related to configuration, integration, and system performance.
• Collaborate with technical teams to address and fix system bugs or technical challenges.
• Work closely with IT, business users, and third-party vendors to implement new features and integrations.
• Provide training and support to business users to ensure effective utilization of Model N Flex.
• Coordinate with other teams (e.g., finance, sales, and operations) to ensure seamless business process integration.
• Monitor and analyze the performance of the Model N Flex platform and suggest improvements or optimizations.
• Keep up to date with the latest releases and updates in Model N Flex and ensure that the system remains aligned with industry best practices.
• Lead initiatives to streamline workflows, enhance system efficiency, and improve user experience.

Education and Experience

• Minimum of 3-5 years of experience working with Model N Flex, with hands-on experience in configuration, customization, and support.
• Experience in other revenue management tools or platforms is a plus.
• Strong background in business process analysis, requirement gathering, and system configuration.
• Proficiency in Model N Flex platform, including its configuration and functionality.
• Strong understanding of relational databases, SQL, and integration technologies (e.g., Web Services, REST APIs).
• Familiarity with Salesforce, SAP, or other ERP systems is an advantage.
• Strong understanding of pricing, revenue management, order-to-cash processes, and related business workflows.
• Ability to translate complex business needs into technical solutions within Model N Flex.
• Experience with data migration, system integration, and process automation.