National Account Consultant

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Company: Hawaii Medical Service Association

Location: Kapolei, HI 96707

Description:

  • Performance
    • Use account data and critical thinking to effectively marry customer goals and objectives to HMSA's products and services.
    • Achieve membership goals, quotas and minimum activity standards
    • Manage RFI and RFP responses ensuring accuracy and timeliness
    • Promote HMSA's products and services through consistent customer contact via phone and email correspondence with local and mainland contacts
    • Research and analyze information to understand HMSA position on specific customer issues and if needed, negotiate acceptable outcomes with customer
    • Responsible for being the primary contact for all account service issues
    • Discuss strategic issues related to specific accounts with AMS Leadership on a timely basis, offering recommended solutions
  • Relationships
    • Manage national accounts with less than 25 subscribers, providing solutions based on our customers' needs.
    • Become a trusted advisor to accounts as well as with the accounts' consultants/brokers
    • Develop relationships with groups through resolving issues and providing innovative solutions to group inquiries.
    • Educate employer groups on new HMSA programs and industry trends and the impact of these trends on cost and utilization.
    • Manage internal and external customer relationships to ensure that employer needs are identified and addressed on a timely basis.
    • Work on ancillary product proposals as requested
  • Analysis
    • Evaluate customer's business requirements and propose solutions to meet our customer's needs.
    • Understand and identify the strategic vision and objectives within the employer group organizations while aligning HMSA products and services to help meet their business objectives.
  • Industry knowledge
    • Embrace continuous learning of the health care industry and Government regulations as well as HMSA's product offerings, value proposition and internal processes
    • Actively maintain an understanding of the drivers and trends within the healthcare industry and HMSA that affect HMSA's employer groups and shape their business and buying decisions.
    • Responsible for bringing information about the marketplace, customer needs perspectives, expectations, demands and requests to HMSA.
    • Maintain awareness of competitive activities and opportunities. Research and communicate marketing and sales intelligence relating to competition and changes in the marketplace.
  • Administrative
    • Maintain accurate records of all activity and document all interactions via Salesforce.
    • Report proposal/sales activity, jeopardy/lost accounts, competition, major issues as needed to the management team.
  • Performs all other miscellaneous responsibilities and duties as assigned or directed


    • #LI-Hybrid

  • Bachelor's degree and one year of related work experience; or equivalent combination of education and related experience.
  • Excellent verbal and written communication skills
  • Demonstrated, outstanding customer service skills
  • Demonstrated, strong planning and organization skills
  • Demonstrated, strong decision-making and problem analysis skills
  • Basic working knowledge of Microsoft PowerPoint.
  • Intermediate working knowledge of Microsoft Office Applications. Including but not limited to Word, Excel, and Outlook.
  • Active license with the state of Hawaii Department of Commerce and Consumer Affairs; or pass all four sections of the state licensing examination within three months of hire date.
    • Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.

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