National Catering Sales Manager
Apply NowCompany: Sweetgreen
Location: Los Angeles, CA 90011
Description:
The National Catering Sales Manager is a vital member of the Catering Team, focused on growing our catering sales channel. This role involves driving catering growth through inbound sales management, driving value, business growth, and customer success with our B2B relationships including Outpost + Catering National Accounts. Furthermore, this role will leverage sales skills by focusing on lead conversion by converting inbound inquiry into confirmed sales orders.
This position's key areas are inquiry management, quote creation, client engagement, ordering process, collaboration with client and restaurant teams, identifying sales growth opportunities with our inbound inquiries, and follow up for guest satisfaction.
You will:
Sales Strategy, Client and Partnership Management (40%): Lead inbound conversion strategy and create a catering sales playbook tailored by customer type, creating solutions to capture sales and expand our catering business through multi-channel communication and detailed quote creation, with managing the full cycle of each catering order. You will lead, manage, and foster our National and Outpost established accounts by managing the full order cycle, ensuring timely follow-ups, and prioritizing guest satisfaction throughout the entire process. This role also involves assisting our restaurant teams, including supporting sales, inputting orders, securing payments, and finalizing details. Creating ways to build and maintain relationships with our catering clients, understanding their needs and providing tailored solutions will be part of your daily responsibility along with resolving client complaints. Identify ways to provide catering customers with a premium, personalized service f, delivering exceptional attention to detail and a commitment to excellence in all aspects of their sweetgreen experience.
Catering Orders Follow-Up (20%): Create tools and systems to follow up with our catering guests to ensure order satisfaction, guest feedback, and repeat orders placement.
Catering Sales Goals: **(20%)**This role will create, develop and implement effective sales strategies to achieve quarterly and annual catering sales goals, think outside the box when it comes to growing our catering business, with new clients and expanding our current customer base.
Catering House Accounts, POs, and Vendor Application (10%): Manage Catering House Accounts from application process, ensuring proper accounting information on account, securing orders, to collection, and monitor and reconcile aging reports. Additionally, manage Vendor Applications and POs that need to be filled out in a timely manner to support onboarding new accounts.
Restaurant Operations Support (10%): Ensure that all aspects of catering orders are finalized by collaborating closely with the restaurant operations team. Assist the restaurant team with questions they may have regarding catering orders, identify solutions for restaurants to execute orders, provide support with accurate orders details, assignment of drivers, and addressing real-time issues that may arise. This role is a proactive problem solver, ensuring a seamless catering experience.
This role is crucial for driving the growth of our catering business while ensuring exceptional service delivery to our valued catering guests.
Proactively act as a Sweetgreen Brand Ambassador.
Desired Experience:
-3-5 Years Catering Sales Experience
This role is essential for driving the growth of our catering department and ensuring exceptional guest satisfaction to our valued catering customers.
What you'll get:
Come join the sweetlife!
About sweetgreen
sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we're committed to leaving people better than we found them. We're in the business of feeding people, and we're out to change what that means.
sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
Salary range for this role:
Starting salary range based on experience
$83,000-$119,000 USD
sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
California residents: Review our applicant privacy notice HERE.
sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
This position's key areas are inquiry management, quote creation, client engagement, ordering process, collaboration with client and restaurant teams, identifying sales growth opportunities with our inbound inquiries, and follow up for guest satisfaction.
You will:
Sales Strategy, Client and Partnership Management (40%): Lead inbound conversion strategy and create a catering sales playbook tailored by customer type, creating solutions to capture sales and expand our catering business through multi-channel communication and detailed quote creation, with managing the full cycle of each catering order. You will lead, manage, and foster our National and Outpost established accounts by managing the full order cycle, ensuring timely follow-ups, and prioritizing guest satisfaction throughout the entire process. This role also involves assisting our restaurant teams, including supporting sales, inputting orders, securing payments, and finalizing details. Creating ways to build and maintain relationships with our catering clients, understanding their needs and providing tailored solutions will be part of your daily responsibility along with resolving client complaints. Identify ways to provide catering customers with a premium, personalized service f, delivering exceptional attention to detail and a commitment to excellence in all aspects of their sweetgreen experience.
Catering Orders Follow-Up (20%): Create tools and systems to follow up with our catering guests to ensure order satisfaction, guest feedback, and repeat orders placement.
Catering Sales Goals: **(20%)**This role will create, develop and implement effective sales strategies to achieve quarterly and annual catering sales goals, think outside the box when it comes to growing our catering business, with new clients and expanding our current customer base.
Catering House Accounts, POs, and Vendor Application (10%): Manage Catering House Accounts from application process, ensuring proper accounting information on account, securing orders, to collection, and monitor and reconcile aging reports. Additionally, manage Vendor Applications and POs that need to be filled out in a timely manner to support onboarding new accounts.
Restaurant Operations Support (10%): Ensure that all aspects of catering orders are finalized by collaborating closely with the restaurant operations team. Assist the restaurant team with questions they may have regarding catering orders, identify solutions for restaurants to execute orders, provide support with accurate orders details, assignment of drivers, and addressing real-time issues that may arise. This role is a proactive problem solver, ensuring a seamless catering experience.
This role is crucial for driving the growth of our catering business while ensuring exceptional service delivery to our valued catering guests.
Proactively act as a Sweetgreen Brand Ambassador.
Desired Experience:
- Proven track record of exceeding sales targets and driving revenue growth within a fast-paced sales environment.
-3-5 Years Catering Sales Experience
- Knowledgeable with ezCater, MSI, and other catering partners. - Proven experience in sales, preferably within the catering or food service industry.
- Strong networking and interpersonal skills.
- Excellent negotiation and communication abilities.
- Readily available Mon.-Fri. Business hours.
- Flexibility with nights and weekends.
This role is essential for driving the growth of our catering department and ensuring exceptional guest satisfaction to our valued catering customers.
What you'll get:
- Highly competitive pay + bonus plan
- Three different medical plans to suit your and your family's needs
- Dental and Vision insurance
- Flexible PTO plan
- 401k program
- Employee HSA and FSA
- Complimentary greens
- An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
- To live the sweetlife and celebrate your passion + purpose
- A collaborative team of people who live our core values and have your back
- A clear career path with opportunities for development, both personally and professionally
- Free sweetgreen swag
Come join the sweetlife!
About sweetgreen
sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we're committed to leaving people better than we found them. We're in the business of feeding people, and we're out to change what that means.
sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
Salary range for this role:
Starting salary range based on experience
$83,000-$119,000 USD
sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
California residents: Review our applicant privacy notice HERE.
sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.