Neighborhood Wellness Center Consultant

The position is full-time with benefits, but will tentatively end as of 9/30/2027.

The starting salary for the position is $89.048 but may go up depending on experience.

POSITION SUMMARY

The Neighborhood Wellness Center (NWC) Consultant will work to improve NWC patient care outcomes and experiences through evidence-based clinical and operational practice transformation strategies. The consultant will use data, quality tools, and resources to support community health centers in meeting the goals of the NWC project.

RESPONSIBILITIES AND DUTIES

Supports health centers participating in the Neighborhood Wellness Center project.

Prepares and presents evidence-based clinical and operational best practices to health centers participating in the NWC project.

Develops strategies to support quality improvement interventions, QI dashboards, workforce strengthening, care coordination and other initiatives related to NWCs.

Uses process improvement and quality improvement methodologies to improve outcomes.

Works collaboratively with health center teams, to develop and implement policies, protocols, and procedures for improving patient care and service delivery.

Manages assigned contracts and programs to ensure objectives are met and that all programmatic reports are submitted.

Collaborates with the data team to support data integrity and data transfer to/from appropriate sources to ensure accurate network performance reporting.

Provides leadership to the management of the program and works with the Michigan Department of Health and Human Services to ensure programmatic goals and objectives are met.

Participates in internal and external teams, committees and meetings to advance the area of quality or performance improvement.

Support health center activities in optimizing Neighborhood Wellness Centers

Establishes strong relationships with health center staff through consistent communication and understanding of neighborhood wellness centers, health center operations, services and populations served.

Supports, educates, and coaches health center care team members on practice transformation using a variety of tools/resources such as technology, data analysis, workflow redesign, root cause analysis, process mapping, lean methodologies, etc.

Provides Health Center staff training as needed to implement QI processes and initiatives.

Supports Health Centers in development and implementation of policies, procedures and protocols that drive performance improvement.

Collaborates with assigned Health Center teams in developing action plans, identifying workflow improvement opportunities, and facilitating training and educational sessions.

Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• Practice transformation and quality performance improvement
• Quality measurement and population health management
• Lean methodologies, rapid cycle quality improvement and PDSA models
• HEDIS measures, P4P programs, SDOH, ED/IP Utilization, Transitions in Care

• Electronic medical records, data analytics, data visualization, and business intelligence

• Microsoft Suite (Word, Excel, PowerPoint)

Skill/Ability to:

• Ability to demonstrate change management and motivational skills with diverse individuals or groups
• Ability to communicate effectively and comfortably with quality and leadership staff at health centers to support the adoption of continued improvement and transformation
• Ability to develop a plan of action and assume accountability for outcomes when working with health center partners
• Ability to tactfully communicate complex and technical information in a clear and concise manner, both verbally and in writing with individuals from varied professional backgrounds and diverse cultures.

• Self-motivated, highly organized and able to prioritize and manage multiple projects/tasks
• Ability to meet critical deadlines and to motivate others to meet deadline.
• Ability to identify barriers to quality healthcare and/or gaps in process that interfere with delivery of quality healthcare

Education/Experience:

• Minimum: 5 years of experience in public health, health care administration, nursing or another health-related field; 2 years healthcare experience with direct patient contact
• Preferred: Licensed Practical Nurse, Registered Nurse